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ERROR: The product distribution file could not be verified.

When ever I try to purchase anything in the store i get the error below

"The product distribution file could not be verified. It may be damaged or was not signed"

Problem showing up a lot on twitter but cant find a resolution. Anyone ?

MacBook Pro 2010 i5 Unibody, Mac OS X (10.6.5)

Posted on Jan 6, 2011 11:21 AM

Reply
79 replies

Aug 31, 2011 4:01 PM in response to jsconnelly

I had the same problem on a MacBook Air that ships with Lion


This is how you fix it


0. Close Every App (Safari, iTunes, AppStore, etc)

1. Launch Finder

2. Press CMD+SHIFT+G (or click on Go then Go To Folder)

3. Type the following /var/folders

4. Open up Console (Spotlight Console and launch it)

5. Open The AppStore

6. Try to buy something free and you will see this message "The product distribution file could not be verified. It may be damaged or was not signed."

7. Switch to Console and look at the error message


8/31/11 6:50:37.121 PM App Store: FRPurchaseManager: Preflight operation for 415571499 failed with error: Error Domain=com.apple.appstore Code=0 "The product distribution file could not be verified. It may be damaged or was not signed." UserInfo=0x7f9b2464aa00 {NSLocalizedFailureReason=Cannot create PKProduct from "file://localhost/var/folders/3p/sflvgxwj3hs4kdkjpgb30r4c0000gn/C/com.apple.app store/415571499/preflight.pfpkg" Error Domain=NSURLErrorDomain Code=-1100 "The requested URL was not found on this server." UserInfo=0x7f9b2464ac00 {NSUnderlyingError=0x7f9b24648230 "The requested URL was not found on this server.", NSErrorFailingURLStringKey=file:///var/folders/3p/sflvgxwj3hs4kdkjpgb30r4c0000gn/C/com.apple.appstore/41557 1499/preflight.pfpkg/index.sproduct, NSErrorFailingURLKey=file:///var/folders/3p/sflvgxwj3hs4kdkjpgb30r4c0000gn/C/com.apple.appstore/41557 1499/preflight.pfpkg/index.sproduct, NSLocalizedDescription=The requested URL was not found on this server.}, NSLocalizedDescription=The product distribution file could not be verified. It may be damaged or was not signed., NSUnderlyingError=0x7f9b2464ac40 "The requested URL was not found on this server."}


In my case the problem was some file in the /var/folders/3p


5. Quit AppStore


6. I deleted the entire 3p folder (it gets recreated when you launch AppStore). If you really want to be safe, create a copy of that folder.


You don't need to restart. Just Launch AppStore and it works!

Oct 16, 2011 9:48 AM in response to iOS Software Engineer

Great info - thanks! In my case I just had one ap that wouldn't download with the same "The product distribution file could not be verified. It may be damaged or was not signed." error message. I did as you instructed, although my folder with the error message was q1. I then looked in that folder and found the com.apple.applestore folder and just deleted that. That fixed the problem. Thanks again for sharing your fix.

Dec 27, 2011 6:40 AM in response to James.Lloyd

I bought a Mac Mini with Lion pre-installed and could not update iPhoto as I kept getting this same error. At the same time I bought an iMac with Lion pre-installed and it updated iPhoto without a hitch. So I went back to the Mini and tried this solution and it worked...instantly. Thanks so much for this fix. I can stop scratching my head, at least for a while.

ERROR: The product distribution file could not be verified.

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