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FireFish Author

Level 1

68 points

Cannot Sign In to Mac App Store - Tried Every Way Possible & No Progress.

I'm so disappointed that Apple has left so many of us hanging like this. I've submitted several support inquiries online exactly as their site instructed me to & received no response. Not even an automated one!

Here's what I sent to their Support & if any of you can help me out, I'd be forever grateful:
--

I'm a very savvy and technical user who is also on your iOS & Mac Development Program.

Anyways, I downloaded & installed the 10.6.6 Combo Update on my work iMac & had no issues accessing the Mac App Store.

I used the exact same Combo Update on my home iMac & had no errors, however, when I launch the Mac App Store, I can click anything and get a response BESIDES Sign In, Account or BUY NOW.

For whatever reason, my home iMac won't let me log into my Apple ID (please don't ask me to reset my password or something try to reboot; trust me, I wouldn't be writing you if it wasn't serious. I tried everything, including a reinstall of the 10.6.6 update. Nothing changes the fact that it won't give me the sign in dialog where I'd type my Username & Password).

PLEASE HELP - I really want to anxiously start buying some apps & cannot log into this store no matter what I try. I'm convinced it's absolutely a software bug.

Do you perhaps have an INDIVIDUAL INSTALLER of the Mac App Store that I can download? Please don't tell me to redownload the combo update. I did three times already.

Also, both the Mac App Store on my work & home iMacs read Version 1.0 (54) - so why would one work & the other not work???? I'm convinced that there's a small yet critical bug here & that I'm not the only one having this issue. It's really upsetting that Apple released such poortly tested software that apparently has so many people unable to use it.

I hope that you can help & make this work for me ASAP.

Please respond ASAP - I really hope someone actually reads this issue & sends me a useful reply, and not some canned message.

Thank you.

MacBook Pro * 15" Screen / 2.6 GHz w/ 4 GB RAM + iMac 3.06 GHz Core 2 Duo w/4GB, Mac OS X (10.6.6), Two x 27" iMacs w 4GB RAM & 3.06 GHz Intel ... + iPhone 4 + iPod Classic 160GB

Posted on Jan 7, 2011 11:23 AM

188 replies

Jan 21, 2011 7:25 PM in response to peterwwood

Remember Apple non-disclosure... follow instructions to downgrade apple tv2 back to 4.2.1 , works great again..

Sass

Level 2

343 points

Jan 22, 2011 11:36 AM in response to Macintosh 4 Ever

I'm having the exact same problem.

Jan 23, 2011 8:32 AM in response to FireFish

You need to open Terminal and write three lines of code:

rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist
rm -rf ~/Library/Preferences/ByHost/*

Source: http://pbagwl.tumblr.com/post/2873882667/mac-app-store-fix-one-moment-please

It works!

OES

Level 1

39 points

Jan 24, 2011 8:59 AM in response to svenaustin

FYI:

The problem resolved after I disabled FruitMenu, a third party software. I saw this in one of the links you sent.

But the many having this problem-FruitMenu or some other third party software may be the problem.

Iconet

Level 1

0 points

Jan 26, 2011 11:26 PM in response to FireFish

I have resolved the problem creating an other account. When I must use Mac App Store I go up the new one account and them it works to me well.
However this continuous exchange between the account is a little frustrating all.

zawawi

Level 1

0 points

Jan 28, 2011 7:00 PM in response to Ildar Shagiev

Hi Ildar,

The Code worked!

rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist
rm -rf ~/Library/Preferences/ByHost/*

Thank you for posting this fix. Genius!

FireFish Author

Level 1

68 points

Feb 4, 2011 11:27 PM in response to FireFish

After much manual modifications, I was finally able to get this issue resolved. Nonetheless, it took over a week.

wufei13

Level 1

0 points

Feb 5, 2011 3:43 PM in response to FireFish

me too. when i open the mac app store it show loading... for 48 hrs. i tried with old macbook it seems alright. i hope apple will fix this asap.

mrmacwow

Level 1

0 points

Feb 7, 2011 10:27 PM in response to FireFish

I had a similar issue where I couldn't sign in using the App Store v1.0. I was able to solve my problem by unchecking "Open in 32 bit mode" that was enabled on the App Store.app. Once unchecked , I sign in with no issues.

Feb 12, 2011 7:00 AM in response to mrmacwow

I tried the 32 bit thing and its still did not work.

This App is not a great advert for Apple. Particularly as so many seem to have problems with it. One guy who worked on this app is also being taken to revamp the notifications in iOS. I don't hold much hope for the quality there.

Feb 12, 2011 11:12 PM in response to FireFish

This is really frustrating

The App Store just showed me the Apple Mac Home Page
This is just weird, the page I see was Mac's page months ago :S

I still can't access the app store, all it shows me is the message
"One Moment Please.
Connecting to the iTunes Store.
Loading

If iTunes doesn't open, click the iTunes application icon in your Dock or Windows Task Bar. To download iTunes, please click here."

Shoot me in the head

UPDATE: SOLVED: Ildar Shagiev's idea of removing plists worked perfect for me
thanks a lot 😀

Message was edited by: hishamabri

Feb 24, 2011 7:35 AM in response to FireFish

weblinks like from the AppStore in a web browser, redirect to the Mac homepage. It's as if our systems don't acknowledge the fact that the Mac App Store app is actually installed. I've tried the .plist removal and nearly every other "workaround" since my last post some time ago. The App Store app needs to be rewritten, needs to add the ability to sign in INSIDE of the app store app itself. not a little pop up window.

ghout7

Level 1

0 points

Mar 3, 2011 8:09 PM in response to peterwwood

Same problem here. No third party apps installed.

I was finally able to log in after I set the App Store to "Open in 32-bit mode" in Get Info window. Relaunched App Store. Still didn't work.

Quit App Store. Turn off "Open in 32-bit mode" in Get Info window, relaunch App Store. Now it finally works!!

Nivola

Level 1

0 points

Mar 3, 2011 8:18 PM in response to ghout7

Changing the 32-bit settings didn't work for me.

Nivola

Level 1

0 points

Mar 3, 2011 8:26 PM in response to Nivola

And why is this thread marked "Answered" when this issue still exists for many users? That does not equate to being "Answered". 😟

Cannot Sign In to Mac App Store - Tried Every Way Possible & No Progress.