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FireFish Author

Level 1

68 points

Cannot Sign In to Mac App Store - Tried Every Way Possible & No Progress.

I'm so disappointed that Apple has left so many of us hanging like this. I've submitted several support inquiries online exactly as their site instructed me to & received no response. Not even an automated one!

Here's what I sent to their Support & if any of you can help me out, I'd be forever grateful:
--

I'm a very savvy and technical user who is also on your iOS & Mac Development Program.

Anyways, I downloaded & installed the 10.6.6 Combo Update on my work iMac & had no issues accessing the Mac App Store.

I used the exact same Combo Update on my home iMac & had no errors, however, when I launch the Mac App Store, I can click anything and get a response BESIDES Sign In, Account or BUY NOW.

For whatever reason, my home iMac won't let me log into my Apple ID (please don't ask me to reset my password or something try to reboot; trust me, I wouldn't be writing you if it wasn't serious. I tried everything, including a reinstall of the 10.6.6 update. Nothing changes the fact that it won't give me the sign in dialog where I'd type my Username & Password).

PLEASE HELP - I really want to anxiously start buying some apps & cannot log into this store no matter what I try. I'm convinced it's absolutely a software bug.

Do you perhaps have an INDIVIDUAL INSTALLER of the Mac App Store that I can download? Please don't tell me to redownload the combo update. I did three times already.

Also, both the Mac App Store on my work & home iMacs read Version 1.0 (54) - so why would one work & the other not work???? I'm convinced that there's a small yet critical bug here & that I'm not the only one having this issue. It's really upsetting that Apple released such poortly tested software that apparently has so many people unable to use it.

I hope that you can help & make this work for me ASAP.

Please respond ASAP - I really hope someone actually reads this issue & sends me a useful reply, and not some canned message.

Thank you.

MacBook Pro * 15" Screen / 2.6 GHz w/ 4 GB RAM + iMac 3.06 GHz Core 2 Duo w/4GB, Mac OS X (10.6.6), Two x 27" iMacs w 4GB RAM & 3.06 GHz Intel ... + iPhone 4 + iPod Classic 160GB

Posted on Jan 7, 2011 11:23 AM

188 replies

Jul 30, 2011 7:35 PM in response to dmsdzinr

I am having a similar problem.. Cannot log into the App Store

Keeps telling me my computer is not verified??

I have done all the recommended fixes, preferences, network, permissions and reloading 6.6 .. Really want to try Lion

But not seeming to happen...

donalexo

Level 1

0 points

Jul 31, 2011 4:04 AM in response to Crescentmoon

have you tried this:

open itunes > go to store > activate this computer (anything like that)....

maybe it helps

Jul 31, 2011 6:48 AM in response to donalexo

Thanks for the idea.. But already did..still no.. Also just reloaded 6.6 .. Still nothing.. Going to try apple tech support again today..sso strange will not even let me log in to the store.. Yet I am logged in in iTunes, on same computer and my iPads , iPhones , and other macs .

Aug 6, 2011 5:22 AM in response to FireFish

Also have the same problem logging into App Store. I have 2 iMacs, a Mac Book Pro & a Mac mini that all work fine accessing App Store but another similar Mac mini has the problem. Have tried all ways described on various postings & have just spent £35 with Apple Tech who do not have an answer to the problem.

Have recently upgraded devices to Lion so wanted to upgrade last Mac mini as well. Only way I have been able to is to set up new user "test" which can access App Store, then sign in with my original user ID. Have now downloaded & upgraded the Mac mini to Lion but problem of signing into App Store persists.

Aug 6, 2011 5:48 AM in response to FireFish

Ildar Shagiev

Calculating status...

Re: Cannot Sign In to Mac App Store - Tried Every Way Possible & No Progress.

Jan 23, 2011 9:32 AM ( in response to FireFish)

You need to open Terminal and write three lines of code:

rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist
rm -rf ~/Library/Preferences/ByHost/*

Source: http://pbagwl.tumblr.com/post/2873882667/mac-app-store-fix-one-moment-please

It works!

Mac OS X (10.6.6)

This one did it for me, thx

Möbius

Level 1

0 points

Aug 7, 2011 8:30 AM in response to Wout Mertens

Yes but the issue is exacly that, system preferences. In fact, you have nothing to lose. Just try it and see your shop works.

Aug 7, 2011 9:11 AM in response to Bjarnason

Is it as simple as opening Utilities/ Terminal & copying & pasting these lines in, or is there something else that needs to be done?

Aug 7, 2011 9:25 AM in response to peterfromtotnes

I have to ask the same question .. My concern in is that I have removed the preferences (according to thr apple description) with no change ..

I'm concerned that if somehow I force app store to load Lion on this computer,, the fact that there is no CD disc support for Lion (at least officially) .. If there is ever a problem and I have to log in for restore.. Will thr system allow . What is changing the parameters in the terminal changing .. More that than throwing away the preferences .. The way that Apple described,l

Also wondering why .. No one at Apple tech support has told me about this? They keep telling me they can't understand what the problem is..

I want to make sure that what ever I do is within spec . And that I can Hopefully get this issue resolved!

Thank you for your suggestion .. Just have to know the ramifications of what this does from here!