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FireFish Author

Level 1

68 points

Cannot Sign In to Mac App Store - Tried Every Way Possible & No Progress.

I'm so disappointed that Apple has left so many of us hanging like this. I've submitted several support inquiries online exactly as their site instructed me to & received no response. Not even an automated one!

Here's what I sent to their Support & if any of you can help me out, I'd be forever grateful:
--

I'm a very savvy and technical user who is also on your iOS & Mac Development Program.

Anyways, I downloaded & installed the 10.6.6 Combo Update on my work iMac & had no issues accessing the Mac App Store.

I used the exact same Combo Update on my home iMac & had no errors, however, when I launch the Mac App Store, I can click anything and get a response BESIDES Sign In, Account or BUY NOW.

For whatever reason, my home iMac won't let me log into my Apple ID (please don't ask me to reset my password or something try to reboot; trust me, I wouldn't be writing you if it wasn't serious. I tried everything, including a reinstall of the 10.6.6 update. Nothing changes the fact that it won't give me the sign in dialog where I'd type my Username & Password).

PLEASE HELP - I really want to anxiously start buying some apps & cannot log into this store no matter what I try. I'm convinced it's absolutely a software bug.

Do you perhaps have an INDIVIDUAL INSTALLER of the Mac App Store that I can download? Please don't tell me to redownload the combo update. I did three times already.

Also, both the Mac App Store on my work & home iMacs read Version 1.0 (54) - so why would one work & the other not work???? I'm convinced that there's a small yet critical bug here & that I'm not the only one having this issue. It's really upsetting that Apple released such poortly tested software that apparently has so many people unable to use it.

I hope that you can help & make this work for me ASAP.

Please respond ASAP - I really hope someone actually reads this issue & sends me a useful reply, and not some canned message.

Thank you.

MacBook Pro * 15" Screen / 2.6 GHz w/ 4 GB RAM + iMac 3.06 GHz Core 2 Duo w/4GB, Mac OS X (10.6.6), Two x 27" iMacs w 4GB RAM & 3.06 GHz Intel ... + iPhone 4 + iPod Classic 160GB

Posted on Jan 7, 2011 11:23 AM

188 replies

Jun 10, 2011 11:29 PM in response to FireFish

I have the same problem! I was so excited about downloading some apps too =( any news on how to fix it?

Möbius

Level 1

0 points

Jun 11, 2011 11:36 AM in response to Brittney Hind

Open Terminal and paste these lines

rm ~/Library/Preferences/com.apple.appstore.plist

rm ~/Library/Preferences/com.apple.storeagent.plist

rm -rf ~/Library/Preferences/ByHost/*

This will fix the problem

Jun 14, 2011 6:02 AM in response to Möbius

That last line will remove ALL your system-specific preferences. Plus I don't see any in there that are related to the App Store...

Jun 14, 2011 6:05 AM in response to FireFish

I had the same problem. I had one extension (MegaZoomer) that uses SIMBL which I removed, no change. I then installed the 10.6.7 combo update and I could sign in again.

It's still very slow at startup, downloading a bunch of stuff so that's a different issue, but now at least I can log in.

donalexo

Level 1

0 points

Jun 14, 2011 6:08 AM in response to FireFish

that worked in my case (32 bit trick the other way round - because the normal didn't work):

right click app store.app chose "open in 32 bit mode", then open app store, while it is open, right click the app store.app again and unchose "open in 32 bit mode", close app store and reopen it......it fixed my problem after 3month of search at my mac pro with snow leopard...

hope it helps anyone..

regards

osimon

Level 1

4 points

Jun 27, 2011 11:41 PM in response to Elethiomel

This solved my problem. Thank you so much!

Stupid me!!!!

Jun 28, 2011 11:02 AM in response to donalexo

Thanks donalexo! Your trick worked!

Jun 28, 2011 12:23 PM in response to donalexo

unfortunately for me, it doesn't solve the same problem i'm having...

https://discussions.apple.com/thread/3119929

donalexo

Level 1

0 points

Jul 20, 2011 7:18 AM in response to FireFish

i found out a second "trick":

It was mentioned before that firewall apps like littleSnitch can block the app store. In my littleSnitch rules-list i set allow all conections for app store but NOT for storeagent - as i set the storeagent rules to "allow all connections" it worked again!!

hope this helps...

cube42

Level 1

6 points

Jul 20, 2011 2:10 PM in response to FireFish

Hello, I have also problems with login; nothing works, until...... somesone said on this post that he uses Intego Firewall. I did close the option Spyware in the Intego Firewall and what happend? I can login now and download!

Pfeeww 🙂