iPhone 4 Power Button Stuck

How do you file a complaint?

I want to as well, as I am still extremely angry at Apple for not supporting their product. I buy apple products because I expect quality. I will not be buying into that false notion anymore after this happened to 2 iPhones of mine. I wrote an email to the CEO, someone called me back, he stringed me along for a few days giving me hope that they could correct this issue, then he ultimately called me back and said the same thing Apple store said $ 199 and get a refurb phone. No thanks, I'm going to be spending my hard earned money on something else when it is phone upgrade time.

I had the same problem I went to the Apple Toy Store where they fix phones and the guy there gave me a temp fix. Got to settings, general, scroll down to accessibility, click the side arrow next to it. scroll down to Assistive Touch , open that and click it to the on position. A little white button will appear that you can place on the opening screen so you can turn your screen off. When you want turn off your screen touch the white button, touch device, then lock screen and off your screen goes. Like i said it is a temp fix but it works.

Didn't read all 29 pages so forgive me if this is a repeat answer, but I replaced my user's phone, but needed to power off the old one so I could activate the new one. Here's how I did it with the busted power button.
See this link: http://grownupgeek.com/how-to-turn-off-iphone-without-power-button
and look at the section "How to turn off an iPhone with no power button or a broken power button (no jailbreak)".
For those who can't browse:
1. Go to Settings > General > Accessibility > Assistive Touch and turn this feature ON

2. A white dot will appear in the upper left corner. Touch this dot

3. Touch AND HOLD the "Lock Screen" button and the Power slider will appear.

What's abusrd is the fact that I've seen people go to the Genius Bar with shattered iPhone 4 and 4s screens who have gotten replacements out of warranty, yet when I went in with a clear manufactoring or design flaw, nothing can be done. I've been faithful to Apple for years, but this is the last straw. I suggest everyone facing this problem submit complaints and negative feedback. It's a shame that Apple has come to this point. I'll be upgrading to a Galaxy 4S unless Apple gives me a reason to stick with them.

Mine too. I had this phone less than a year and tonight the power button JUST STOPPED WORKING. I can't do a soft reset. I have to wait til the battery dies or I have to go to settings and reset the whole thing which is a real pain. I am so disappointed. I got my phone at At&t I know they will send me to Apple, but I cannot afford a new phone.

This is a common problem and apple doesn't want to admit it! I have the iPhone 4 and it's just over two years old. I babied the thing and never had it out of a protective case. It was never damaged it was always on my belt. I went away and it stopped working. I contacted apple and because I was out of warranty they said I would have to pay the $35 which I said I wasn't paying as it's a common problem Apple has to fix the design. The lady came back on the phone and said that she really couldn't do anything for me and I probably had it in my pocket and it was damaged. Not a good thing to say as they are just making excuses. She said I could get a replacement iphone 4 for $169 plus taxes which I said no way as I can get a new Iphone 5 for that price with a three year contract. I'm going to try and push this issue with Apple as it's a design problem and every phone will have this problem until they change the parts and design. Hopefully it lasts until I can get out of my contract and I may move to a different phone if they don't fix things.

I found a fix, for myself atleast. My lock button has been stuck for the last 5 months. Last night I plugged my phone into my friends iHome and the button just popped up. I was sooooo excited! I did notice that I sort of forcefully put it on the iHome, so my suggestion to fixing it for you guys is to pop it in a iHome with some force. Good luck!

Probably this has already been mentoined (my apologies if it has), but I have the same issue, and plugging the phone into a Mac (or PC, I would assume), powers it on automatically as part of the sync process. So, you should be able to power it off using the assistive touch feature, and power it back on by plugging it into your computer. Of course, not very handy if you don't happen to have your laptop with you when you need to power on, but in a pinch...

Add another person to this lock button nonsense. Also, a coworker just had this happen to his iPhone 4S about 1 month ago. This is really ridiculous that there are this many problems and Apple is refusing to admit its a real flaw in the phones! I am super careful with all of my phones and know that I didn't do anything to it to cause this. It makes me mad that people can have a cracked screen and get it more easily/cheaply replaced than this design flaw. If I have insurance on my phone, will that cover the replacement costs?

I am experiencing the same defect after roughly 18 months of use. The button doesn't spring back up and I can hear a loose piece inside the phone when I shake it lightly. There's definitely something rattling around in there.

This is the second time a manufacturing defect has impaired my abilty to use an apple product just out of warranty. The last time it happened, Apple actually made the repairs free of charge, but only after considerable effort from my end.

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I am on the same boat too after using my iPhone 4S for almost 14 months. It started this morning. This is a very annoying design flaw which is making customers to suffer. Apple must start providing repair service for this issue.

My iPhone has a slightly different issue than the others have listed here. The power buttock is not working but the iphone gets locked by itself while it is in use (that totally weird) and then the red bar to power off pops on the screen. I have to cancel the power off and then unlock. This is making me mad.

This is my first apple product and I was totally floored by apple technology until the curse struck this morning.

Don't know what to do now as I dont have warranty anymore and I dont want to spend $150 to get a refurbished phone.

I'm currently replying to my original post that I made on Aug 20, 2012.... In this post I talked about how my girlfriends iPhone 4s was out of warranty by a month and had a stuck power button, but due to a policy change apple would not replace it.

Now as of today, Thursday April 18th, I'm facing the same issue.. a stuck power button. The ironic thing is that my current 4S is a replacement phone that Apple gave me due to the GPS on my previous 4s not working. This is where I also experienced yet another Apple policy change, the replacement phones now only come with a 3 month warranty. So basically I have two choices now, go to apple and have them fix it for $150 or go a local iPhone fix-it-kiosk and have it fixed for $40.

I love apple products, I have always had them but it's just getting to the point where I'm questioning buying future products from them when they have issues such as this one that they refuse to acknowledge.

JRollDC

I don't understant why you are complaining. If your iPhone is out of warranty, Apple is supposed to ask you to buy a new phone for its full price when your old one is broken.

Say big thanks to them that they allow your phone to be replaced with a brand new one for $150 providing you are out of warranty. Treat it like that: your lock button is fixed for free, and you pay $150 for all other parts, new screen, new battery, new everything!

I doubt your fix-it-kiosks will fix it well for $40, but they won't replace it with a new phone.

There is absolutlty no reason to complain. They offer you this service. This means this is a well-known issue with the lock button. Otherwise they won't be replacing out-of-warranty phones for $150.

Think twice.

So Apple, or any other company for that matter, is in the right when they create devices with 13 month effective life-spans? A $400 phone should last at least the length of a typical mobile contract, wouldn't you agree?

These button problems seem to be popping up very soon after the warrantee for most of the affected users and due to no fault of thier own, pointing to a maufactoring or design defect (maybe it's intentional, since they refuse to ackoledge it). We have every right to complain to Apple when there effectively is a one year "timer" on the usibility of our devices.

Are we now really that far that Apple staff is asked to defend it's faulty products? unsu, with all due respect, your point is weak and unconvincing. The power button failure is well documented, and Apple's weak response to it has aggravated many solid Apple consumers to date, to the point where people start looking for alternative products. You can turn and twist it any which way you want, the matter of fact remains that a product failure of this nature is not tolerable, and your employer may well "think twice" (your words..) about whether or not it's reaction is healthy for the firm. I see the firm taking on reputational risks, and loosing investors' convidence (see current share price). If all you have left is perceived health cashflows, but increasing poor reputation and declining product quality, the future direction seems to be clear and just a matter of time....