iPhone 4 Power Button Stuck

Out of the blue today the power/lock button on my iPhone 4 became completely unresponsive. It doesn't seem to be jammed and it actually seems to be loose and a bit wiggly. Now I can't restart my phone and I can't lock it. I was wondering if this was a common problem with other iPhone 4 units and what would be the best way to go about getting it fixed. I got this phone from a friend about a month ago who had only used it for about two months before switching to a different phone. Prior to receiving this phone I had been using an iPhone 3G for two years with no problems whatsoever. This iPhone 4 has not been dropped or exposed to water or humidity of any kind. Thanks in advance!

iPhone 4, iOS 4

Posted on Jan 8, 2011 8:51 PM

Reply
630 replies

Sep 8, 2011 5:15 PM in response to tjkim7

Have you had any luck fixing this problem? My iPhone 4 just started having this issue yesterday and it's really frustrating! I just got back from the Apple store and the guy at the Genius Bar told me the same thing...I'm 2 months out of warranty and they are going to charge me $199 to replace it. And on top of that, he pressed the button so much and so hard, it's even worse than when I brought it in! I don't qualify for an upgrade until March, so even though the iPhone 5 might come out in October, I will be stuck with this frustrating phone for at least 6 more months! Any ideas yet on how to fix it??

Oct 29, 2011 7:31 PM in response to CwissyBwear

Hi, my Iphone 4 is about 7 months old and was working great until last night. Now it keeps randomly locking the screen, asking to power off, and for a while the button wasn't working (it isn't jammed, but it is a little loose). There is no water damage, I've dropped it maybe twice ever, but it had a case on it. I've read about similar problems, but without the glitching. I've tried restarting it (It restarts but the problems still occur), I've tried restoring it (again, problems still occur) and I don't know what else to do. The only apple store near me is simply mac and I don't know if they will replace my phone. I don't want to send it in because I really need my phone. What should I do?

Nov 11, 2011 9:38 PM in response to CwissyBwear

Count me in guys! Just had a similar problem! My Iphone 4 power button got stuck all of a sudden! I didn't drop it or whatever! Since I bought mine october of last year, it was already out of warranty. I called wireless toyz and they told me to bring my unit at their store. They quoted it for like 50-85 bucks!! Hate it much!! Now I don't know if i'll bring it to apple store or simply go to wireless toyz and have it fix! >:-(

Nov 24, 2011 1:23 AM in response to CwissyBwear

I have the same problem.


I bought my iphone 4 when it came out last June, so i am out of warranty.


Genius told me i had to pay $150 for a new phone since that is their fix to the problem.


Why is apple making people pay for their mechanical failure that is so prevalent?


I bought the replacemet button online and had my brother install it.


It still doesnt work.


I have to turn my phone on via itunes.


HELP!

Nov 28, 2011 10:04 AM in response to Manish Kothari

I just went through this with Apple - iPhone 4 that I got at launch. Power button became stuck after I pushed it. Got a genius bar appointment and he basically said it's out of warranty. Either pay $150 for a replacement or phony up $300 for a new 4S. He pretty much accused me of dropping it and breaking it. At any rate, I ended up just getting the 4S which is a nice phone, but I would have much rather had my original 4 for a reasonable fee.

Dec 1, 2011 11:35 PM in response to CwissyBwear

Called the Apple service centre in Mumbai. They said if the product was not bought in India, they will not touch it even on a chargeable basis. I found this to be a very stupid policy since its still an Apple product which I bought from an Apple store in another country by paying the full price prevaling there! Apple needs to learn something from Sony whose products can be repaired anywhere in the world for a reasonable fee irrespective of where they were purchased from.


Anyway, took it to a repair shop that specializes in Iphones - fixed it for approximately $25. They said if it was only the switch itself it would have cost only $10 but since they had to replace the circuit too it cost a little more.


Does'nt say much for Apple service centres ripping their loyal customers off for $150 for what is obviously a manufacturing / design defect.

Dec 11, 2011 8:15 PM in response to bobs7349

This is a DEFECT. Users should NOT be paying $149 to rectify a manufacturing defect. Mine only lasted 15 months, otterboxed, and handled carefully.


APPPLE SHOULD HANDLE THIS FOR ALL USERS...including out of warranty.


Many users have had this problem.


It's a joke and Apple should make good on it.


Not amused. What a ripoff. :-(

Dec 13, 2011 2:59 PM in response to w5cdt

Most of the time you can temporarily fix the sticky button issue by:


1. Turn on iPhone

2. Plug it into charger cable.

3. Press down on the sticky button and hold it until Voice Control appears.

4. Unplug charger cable.


Nine times out ten this frees the button. Over time the sticky button will finally get stuck for good.


This is known issue by Apple and it would seem to be in their best interest to replace defective product regardless how long it has been out of warrantee.

Dec 13, 2011 6:55 PM in response to CwissyBwear

If you are not covered by warranty and cant get it fixed by apple consider fixing it yourself. You can get the parts on ebay. Here is a link with directions:

http://www.ifixit.com/Guide/Installing-iPhone-4-Power-Lock-Button/4332/1


WARNING: This will void your warranty and if you choose to follow these instructions you do so at your own risk. I am not liable for your device if you break it while trying to conduct your own repairs. I am not affiliated with this link or www.ifixit.com.

Dec 15, 2011 9:06 PM in response to CwissyBwear

Umm may I ask why, we are discussing self repairs??, I'm about to lodge both my iphones for replacement, my desk top iphone has gone in 4 times now, and the oncall is going in for the first time.. on-call phone has a grand total of 20mins of total usage, and has not been used for 4 months.. apple cant tell me if its a warrenty repair, or if i need to pay.. kinda rethinking my switch stance.. yo..


-Sam Fonzo Esq..

Dec 26, 2011 5:31 PM in response to CwissyBwear

Occupy Apple!!! Ho! Ho! Merry Christmas ... My iPhone 4 on-off button is getting harder and harder to turn off or to turn on. I'm sure that I'm out of warranty. How do we get Apple to have a product recall? I cannot afford to continue to buy a newer version iPhone when these product defects slams me! I wish I never bought the **** thing! Then, there is the 2 year contract with AT&T ... You cannot get out of it, so you forced to buy another crappy iPhone! Occupy Apple and occupy AT&T!!!

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iPhone 4 Power Button Stuck

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