iPhone 4 Power Button Stuck

I am having the same problem...(couple of weeks out of warranty!!!) I have a Speck shock absorb case and have never dropped my phone during the last year. Two days ago out of the blue button stopped working.

This type of defect should be on recall. Alot of others are having the same problem.

I too just encountered this issue this week. I bought the iPhone 4 the first day it was out and have never had issues with it. It is out of warranty and have no expectations of Apple repairing this piece. I could do it myself, however, I believe I will be switching to a different phone, as it is frustrating to see so many issues without a resolution.

Aaron

Spoke to apple support and since i am 22 days out of warranty its gonna cost $169 to replace the phone. They cannot repair this issue! I guess its an easy way to suck $$$ from you. Haven't decided what i am gonna do yet maybe i will try fixing myself since i have no warranty. Definitely the last apple product i will invest in.

Sadly, my out of warranty iPhone 4 also recently fell to this issue and I couldn't be more disappointed with Apple's response. The unit is in pristine condition and has suffered no trauma. In fact, it has been protected in an Otter Box case and aside from the broken power button, you wouldn't be able to tell it from new.

Hoping for a repair I went to the Apple store today to see a genius but once I told the greeter the issue I was quickly ushered to a non technical rep who conferred with folks in the back room. They said that this is first they have seen of this issue (blatant lie) but they were 100% sure that the Otter Box case was the cause of the problem. They offered to replace the phone for $150 for a refurb with a 90 day warranty - I declined the offer.

This is an easy fix for any worthy technician and I think it's absolutely an abomination that Apple won't fix the phones, wont recognize this obvious defect, blames others for their defects, and expects good customers to pay for thier defects.

Mine is an AT&T iPhone 4 bought on launch day but I see by the above thread that 4s phones are also starting to crop up with this issue so, aside from failing to publicly acknowledge the defect, apparently the gurus at Apple still don't have a permanent fix either!

My button has also become sticky, at least it still works, and I've cleaned it out with a sewing needle, and that seemed to help as I think mine was stuck from having dust collect in it. I'm gonna bring it to this repair place by my house that does a replacement of the button for 25 canadian. Apple products are built like everything else, to fail after warranty has run out. Was thinking about getting a mac book, now gonna stick with Windows based computer like ASUS or SAMSUNG. I remember when Microsoft had an issue with the XBOX 360, they extended the warranty to 3 years for all due to faulty product. They replaced my xbox with a new one at no charge to me, after 3 years of owning it. that is good customer support. The retards that work at this genuis bar are told to tell everyone that its your fault there cheap made in china **** broke. At least when a Blackberry breaks its under a year, and it gets replaced.

Thanks for nothing Apple.

Fortunately, the problem was fixed in 5 min. I removed the backcover and pushed the power cable a little bit using a small screwdriver. The small metal click point was still working. It seems that the metal click point was misaligned with the power button after a drop.

Add me to the list. Pulled my iPhone 4 out of my pocket and the button is mush. This is my last Apple product. Going back to my Blackberry from 2006 that still works fine.

I hope you choke on my money Apple.

*UPDATE* Since the backwards forum won't let me edit my post I'm creating another one!

I went to the Apple store and the guy said, "you have to buy another one". Oh really!?!?! He then proceeded to put some stupid button that is always visible on my screen so that I can turn it off. Hands it to me, "we have an app to fix all of the broken power buttons". Hmm, c'mon Apple. You make an app to band-aid your junky broken hardware instead of just fixing them.

So the phone is in the trash and the iPad 64GB 4G that I bought two weeks ago is going back for a refund tomorrow. Adios Apple! You get to choke on my iPhone money, but not the new iPad. $850 for a tablet that will probably be broken in a year is not going to be a reality for this former sucker.

Add another one just came out of work today to find my iPhone 4S power button not working. Changed the setting to auto lock in a couple of minutes so I can still use it and I bought the device on release so just gone 6 months old!

Rang up AppleCare and I was recommended to book an appointment at the Apple genius bar looks like I be taking a visit to the flagship store (Regent Street) this weekend for a new iPhone. 🙂

I've had my iPhone 4 for about a year and a half, it's in excellent condition, yet about a month ago one morning my power button stopped functioning. I would understand if my phone was in bad shape or if it had signs of damage, but I take really good care of my apple products (MacBook, iPhone, iPad, AppleTV) yet right now I have a phone with a non-working power button at no fault of my own. I've been to the Apple Store and was told that I would need to pay $149 to get it replaced. I strongly feel this is unfair because it's not a question of misuse or carelessness on my end, it's a question of the design and/or materials used. My phone should not last less that 2 years if properly taken care of. I have enjoyed Apple products but this incident has me questioning my future investments in it's products.

Apple, though I love your products I will not pay for poor quality products! No matter how innovative or revolutionary they are, your devices are worthless if they are made poorly and break in a short period of time. From all the replies it's evident that a new iPhone with proper care should not have this issue in such a short time. Address this issue Apple or lose one customer.

You're wasting your time telling Apple how you feel. That's like telling ExxonMobil that you are going to stop buying their gas. Neither care.

I feel the exact same way. Mine just broke recently and I had a new iPad (64GB, 4G) that I returned and said adios.

Becuase there are tens, maybe hundreds, of thousands of Apple customers with broken power buttons, Apple made an app that the Apple Store sub-geniuses can install that puts a button on your screen at all times. You can turn it off or lock the screen with that. It's in the way and very annoying, but at least you can turn it off while you find a quality phone to replace it with.

Sorry for your misfortune.

Forgot to mention, that "fix" I was also given when I went into the Apple Store which just puts and annoying and constant white button on the screen is a joke! You constantly have to keep moving it around so it's not in the way. You have to make sure and turn it off before playing a game because it won't go away otherwise. I've noticed that I actually use my iPhone 4 a lot less because I don't want to deal with this annoyance. So if that's the case, I'm just going to change to a different phone!

I fully understand what you're saying Robotaz, and it may be sound stupid, but Apple seemed different when it came to caring about their customers. In reality it's a business like any other business and it's success is affecting the quality of their products and customer satisfaction. Sad to see Apple going down that road.

Well, when you tell that to Apple, they tell you that you should have bought Apple Care. In other words, for their products to be worth anything, you have to buy a warranty, and then it's only worth another year.

Apple is for Koolaid drinkers and those people buy the Apple Care cost multiplier with glee. I just don't get it. Nobody seems to understand that Apple is the only company acknowledging their products need additional warranties. It's sad if you ask me.

Sorry to hear that @2TheMax, as I am the same a self confessed Apple fan with many products and I would not want to be in similar situation in the future like you.

This time I was in luck, came back from the Apple store today and got my 4S replaced there and then 🙂 but this is only due to having six months left of the warranty. I asked the genius what would of happened if I was out of warranty and had the same issue with the power button the replacement would have cost £130!

Lets pray and hope my second iPhone 4S lasts long enough until the iPhone 5 comes out! Whenever that will be: Starts the speculation of rumours J