iPhone 4 Power Button Stuck

Meh... The law in the EU, and this ruling in Italy, dictates that Apple has a 2 year warranty responsibility; Apple just aren't honouring it. The original reason Apple were took to court in Italy was because they weren't honouring their 2 year warranty responsibility.

The genius I spoke to said something like "But that's Italy" (so the EU bit was lost on him). After he saw his manager he said any legal stuff had to be directed to their solicitors. I hope they appeal, and I hope they lose, and hopefully then all those of us who paid out can claim back our money through the courts.

I found this article on a website:

It says at the end of the article that "the changes must be made with 90 days". I think the ruling was towards the end of December last year. It is already coming up to the end of February.

I was having this problem as of a couple of days ago. I've had my phone coming up to 2 years this June so was pretty much thinking it was wear and tear.

After reading some of posts on here I thought I would attempt at giving the button a clean. So I used the tip of a scalpel and gently scraped out the dust around the edge of the button.....hey presto it works again now!

Good luck to anyone else having a similar problem.

I'm having the same issue. I talked to a Apple Genius and it was $169 Canadian to replace as its out of warranty.

I tried cleaning around the button and it has helped. Before the button was totally unresponsive and nwo its just sometimes responsive which is good enough. I just need to be able to power it on if the battery dies.

My home button is also occassionally unresponsive.

Disappointing build quality.

I did - I had to remove the back, the motherboard, and the front glass in order to access the screws for the power button. Then I added a small piece of plastic to bridge the gap from the button to the flex cable. It worked but it is still not like it used to be.

I too have a stuck/broken power button on my Iphone 4 that I purchased new at an official ATT store. After reading this thread, I went to the Apple retail store at Barton Creek mall in Austin to see if they could fix it. The employees at the Genius bar were not helpful at all so I politely asked for the manager. I then spoke with the manager named Phil who said since his Iphone 4 works, there is no defect or anything and he couldn't help me. "Well my Iphone 4 power button works" is the exact response I got, no joke. He says anything posted on these Apple forum threads hold no value and pretty much gave me the worst customer experience I've had in recent years. I am currently in the process of making a video to post online showcasing this common issue with the stuck Iphone 4 power button for all to see. Consider this the last Apple product I will ever buy or recommend to anyone.

Glad other people had better luck than I did at their Apple stores..

Oh the "Genius" I talked to was completely useless. He said he would replace the phone no problem. I told him it was out of warranty. At that point he demeanor changed from friendly to defensive. Then he goes, why do you need the top button, he never uses his. Your phone works doesn't it. You can set it to auto lock. I told him I already changed auto lock to 1 minute but the issue because if the battery dies, how am I suppose to turn it on? At that point the "Genius" was in stunned silence because he had no answer.

Basically on the quick responses to my questions, I think he has seen this before and its an known issue.

Cleanly only worked temporarily. Right now the button is completely useless and I pray my battery doesnt completely die.

Class Action! Class Action! 😁

I'm just waiting for the Samsung S3 to come out, then Im making the switch. Unfortunately this issue puts the resale value to my iPhone 4 to very little.

I gave in and paid the £119 for the exchange. My girlfriend never uses the top button. She lets it timeout to go standby, never uses the screen grab function and never soft restarts with the two finger salute. I guess she's not a heavy user so battery isn't a problem. She wouldn't let me swap the phones though! If the battery dies you can power it back on by plugging in the charging cable.

The second expert took it out back and said he would see if it was fixable. The work note showed he'd used a spray duster, so it was at least an attempt to fix. He was much more amenable, but I think by then I was resigned to paying up and realised there was no discretion to do anything other than tow the company line.

Apple have a reputation for quality and something this simple destroys that in a blink. Both experts said they'd seen it before but in relation to the number sold it's a small minority who have problems.

I don't think they're the perfectionists I felt they were. The part isn't fit for purpose and they should change the design and replace faulty ones free of charge, admitting they got it wrong, like with antennagate.

My iPhone 4 power button just died like everyone elses. Apple should offer to fix these as it is apparently a common fault of the phone. I would agree to pay a processing fee of $25 bucks or something, but to soak me $169 to replace the phone with a refurb just to fix a DEFECTIVE button is not very reasonable. I have bought upteen mac products for me, my family and all my friends, and I ecpect more from apple. Lets see if the squeaky wheel gets the grease, lets all start making some noise. I will see what apple store stays when I present them with all the evidence that the power button was under engineered and that its a common problem.

APPLE macguy, Calgary, Canada

Buddy.. we're writing all these comlplaints on the Apple support Forum. Dont you think they already know there's a problem. What's more they've changed the way the power button is fitted on the Iphone 4S so that this problem does not occur. They really dont care about all of us crying ourselves hoarse about this or they would have done something a long time ago. A lawsuit is the only way apple can be made to pay for selling the iphone 4 with a faulty design.

My power button stopped working this week, out of the blue. Same symptoms mentioned in this thread. No click, just a mushy feeling, not working. I got it launch day (June 2010) so it's three weeks shy of two years old. No AppleCare, no SquareTrade warranty, either. And I'm comfortably jailbroken too -- and certainly didn't want to go through the hassle of restoring all of my software to "troubleshoot" this known issue.

I skimmed this thread and rather than get all up in arms, joining any class action lawsuits or whatever, or dealing with the "Genius" Bar and attempting to wrestling with crowds/lines at the Apple Store... begging for some attention... I went to a little shop not to far from me (breakifix.com) and got it fixed for $60. Took 30 minutes, and the repair has a 90-day warranty. Now it's like new. No muss, no fuss. I'm happy.

The same thing just happened to me last week out of the blue...didn't drop the phone or anything, the power button just stopped responding ,it's not stuck or anything. Luckily my warranty isn't up until next month. My question is when I go to the Apple store and if they replace my phone, do I lose everything I currently have on my phone, old texts and stuff? My apps, videos, photos, and songs are synced but would love to be able to keep some of my text chains. Any way of syncing those?

If you make sure to do a full backup, via iTunes (USB or wireless) or via iCloud... and then, restore from that backup to the replacement phone, then it will preserve your SMS/iMessage history, Phone Favorites and Recent Call history, as well as app icon/folder placement.

Took my phone out of my pocket today and all of a sudden the lock button is stuck

Can only lock my phone by pushing really hard. This also happened to my girlfriend last month (we both bought the phones in Oct 2011).

Apple need to do something about this