Previous 1 15 16 17 18 19 Next 629 Replies Latest reply: Mar 30, 2015 4:15 PM by verblender Go to original post Branched to a new discussion.
  • selectress Level 1 (0 points)

    Those who are talking about the quick fix solution to go into Assistive Touch, under Settings/General /Accesability...  do you have a 4G phone because I do not have the assistive touch option there.

  • Pepsi1030 Level 1 (0 points)

    mp1040, Thank you so much for your fix solution!!!!! You are the best

  • abinat2008 Level 1 (0 points)

    My phone has the same problem. Its under 1 yer old.. Are they going to replace it or am I going to live with it forever???

  • JimCantore98 Level 1 (0 points)

    Same thing happened with my six-month old iPhone 4S today.  I woke up this morning to find my iPhone power button jammed.  I was unable to turn off, reset, or (most importantly) lock the phone.  I can tell it is jammed because every couple of minutes, the "slide to power off" screen comes on, which is an indication the power button is being held down and jammed.  I went to the beach this weekend, so there is probably sand in it. I am debating whether to go to the Apple store and waste the only free time I have this week or be lazy and just buy a new one from iFixit.  Any one got any suggestions?

  • JimCantore98 Level 1 (0 points)

    I was wondering the same thing, I want to know if I need to schedule an appointment or not.

  • matthewfromplattsburgh Level 1 (0 points)

    Apple did replace my phone out of warranty, but it wasn't easy. 2 visits to two seperate Verizon stores were no help, neither were multiple calls and emails. So, while on a visit to New York City, I stopped by an Apple store. The first one referred me to another location because they didn't have any appointments. After walking a 1/2 hour to the other store, a girl rudely yelled at me for not signing in (wasn't even aware I had to). I explained the problem with the stuck button, and she told me there wasn't a thing they would do if it was even a day out of warranty. She also told me I'd have to wait 35-40 minutes past my scheduled appointment time if I wanted any further help, and left.


    Frustrated, I waited a few more days and stopped by the Albany store on my way home. The guy there took a quick look at the phone, and got manager approval for a free replacement. He confirmed they have the decression within 45 days of the warranty expiring to give a free replacement, with a manager's approval. He also told me Apple would have done this all over the phone.


    Even though I have a "new" (refurbished) phone, I don't think I'll be buying any more Apple products. The original didn't last a year, and the refurb is only good for 90 days.  I kept the phone in perfect condition, front and back screen protectors, always on a case, never dropped. The Apple store employee even commented on how flawless the phone was.

  • Mikey_Doyley Level 1 (0 points)

    Mine has just stuck after 8 months also.  It seems like there are many people who have this complaint and there is a manufacturing quality problem.  Has anybody from apple monitored this post?  Is this a known part quality issue?

  • Dxtra30 Level 1 (0 points)

    I got my Iphone 4s in Dec 2011 and just today the power button stuck.. I checked and it seems I'm still under my 1 year warranty.. Will apple fix my original phone or give me a refurbished one? I really don't want a refurbished phone..

  • drumgayjr Level 1 (0 points)

    Well mine just died today. Fortunately I have 9 more days before the one year is up. Off to the Vedrizon store where I bought it first. Is anyone from Apple reading these posts ? This seems to be an all toooooo common problem with the iPhone 4 and 4s. I guess that's what happens when you move your manufacturing of your products from the US to China. You get what what you pay for. As a programmer we always call ir "crap" in... "crap" out. Was considering dumping my Windows based computer for new Mac, BUT if I can't even get an iPhone to last a year without breaking, how long would a computer last. Come on Apple, we pay a premium price for your products and we exepct more from you.

  • Stevie D D Level 1 (0 points)

    Pulled my phone out of my pocket and it was also not working. Took it to the Apple Store, while in warrenty, and they said they could not do anything. They said water damage?

  • jtakers Level 1 (0 points)

    Same problem here. The top button on my iPhone 4 stopped working and unfortunately I'm out of the warranty period. As the same problem is happening to so many people this clearly this is a manufacturing defect.

  • abinat2008 Level 1 (0 points)

    Unfortunately I had the same issue as mentioned before and was out of warrenty. I took it to a repair shop and they charged me $60 to fix the issue. Now it's back to normal.. Apple you should be ashamed of the design which can't even last 1 year..

  • Rumley Level 1 (0 points)

    Same thing happened to me last night, So i decided to call apple today to see when my warranty was up.  Apparently my warranty expired yesterday!!!!! they would not cover it under warranty because I didnt call yesterday. They did allow me to buy the extended warranty today so it cost me 90$ for a new phone and I have warranty for another year now.  Still frustrating.  My 3G did not have a problem in the 3 years I owned it and a year to the date that i bought it the power button broke.  This is extremely frustrating but you dont have an option.  here in Ontario you are locked into 3 year contracts so I need a working phone that I can turn off.

  • villarrealmike Level 1 (0 points)

    did you have an otterbox on???

  • jpksd Level 1 (0 points)

    This could be a relatively common issue based on the greater than 238,000 of views of the power/lock button failure topic and the fact that it has now happened to me twice.     


    Consumer Reports:  By putting the onus on any owners of a product to obtain a remedy to a design flaw is not acceptable to us.  Read more: reception-issues-antennagate#ixzz1yNGcaRW4


    Despite this recomendation, I purchased iPhone 4 on 6/18/2010 and received it on the launch day 6/24/2010. About a year later the lock/power button failed.   Apple issued me a refurbished iPhone 4 at an apple store.  Today 6/20/2012 the refurbished unit's lock/power button failed.  Same defect as before. 


    The failure of this button is NOT acceptable "normal wear and tear".  At the point of purchase It was reasonable for me to expect that power/lock button should last for decades under normal use. 


    Is Apple building in planned obsolescence to the power/lock button?  Did the design team decide that the inferior materials used for this button would drive sales in the future?


    CNET asked its users how long a smart phone should last before you have to upgrade.  of the 6545 respondents 8% said one year  43% two years, 26% three years, and 23% more than 3 years. 


    The tech at AT&T informed me that I am "eligible" to purchase a new unit for $189 (which is about the cost of the unit in parts).  The situation would have been covered with the purchase of an Apple Care supplemental warranty.   I chose not to upgrade the warranty because I tend to take pretty good care of things and felt that the first power/lock button failure was a fluke.   In fact my replaced iPhone 4 is in pristine condition (other than the defective button)


    I feel that something at this price point level should, at a minimum, physically outlast its expected fashionable and technological obsolesce.  In the world of cutting edge technology, the iPhone 4 is at; or very near the top.  With less than 10 moving parts, I feel that it is totally reasonable to expect that they will last longer than 1 year without mechanical or manufacturer defect. 


    If a defect is present or even remotely common there should be a simple and extremely cost effective solution readily available.   It is my opinion the purchase of an extended warranty and total replacement for any defect is NOT an efficient or sustainable remedy. 

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