Previous 1 31 32 33 34 35 Next 630 Replies Latest reply: Apr 24, 2016 5:50 AM by Ernesto715 Go to original post Branched to a new discussion.
  • drumgayjr Level 1 Level 1

    Lucily when I had this happen the phine was only  11 months old, so was fully covered. Whether this is a design flaw, or a manufacturing flaw with a certain lot of parts is irrelevant. As well made as this phone is in others areas, to have all these paroblems with a 2mm piece of plastic is dumb. As has been pointed out, the repair is cheap and to charge to have the phone replace is outright stupid. Now withnthat said, Apple is looking at having a full rapir service at their Genius Bars soon. Also saw where Apple Care is going to be staring a subscription service for their products, so if you have multiple Apple products (like I do) for some yet to be announced annual fee you could get your products repaired at the Apple Store. I'll wait and see on this one. Right now at the Genius Bar, they are only allowed to replace items like phones and iPods, so there is little they can do with an out of warranty product. I couls see paying 20 or 30 bucks to have the phone repaired. Of course, a button on a 600 dollar phone should LAST MORE THAN 11 months. As for the woman suing for that rediculas amount, trust me lady, you were NOT 15 million dollar inconvenienced by your broken iPhone power button.

  • sarefin88 Level 1 Level 1

    hey everyone,


    I have had the same problem for about a week now. the turn off/on button seems locked/depressed and doesnt work. The only problem is I am currently living in Germany and my phone was bought when i was still living in Australia. Does anyone know if i can go into a genius bar here in Germany and they will replace the phone or do i actually have to go back to Australia?? its such a shame because I wont be due to go back to Australia until October!!!


    any help would be appreciated!!

  • XxfrankendroidxX Level 1 Level 1

    Go into Settings. Go to General. Go to Accessibility. Turn on Assistive Touch. The button will show up on the screen. Press the button. Open up device. Then hold down lock device. Let go and you should be able to turn it off. I know it is slightly inconvenient but it works.

  • miksiker Level 1 Level 1

    So ya Apple continued to refuse to offer me any kind of reasonable solution for my stuck lock button. Since I was outside my warranty period anyways, I just took it to a local cellular repair shop. 45 minutes and $65 later and my phone was like brand new. Really not sure how shops like this have a quick, easy and affordable repair for this issue, yet Apple claims they can do nothing about it. This is a demonstration of some of the absolute worst customer care I have ever seen. If Apple continues to neglect it's customers like this going forward, I think more and more of them will become disgruntled like me at this absurdity and begin to transition towards other brands for their future purchase.


    Well done Apple, you're doing a terrible job!

  • cdnkevin Level 1 Level 1

    I am having the same problem now: the power button seems to be unresponsive. I'm not sure what option I'll have to fix the phone. I'm beyond the warranty date, and not sure if they'll fix it for me free of charge. It seems like this is a common problem, and it's pretty terrible that a 700 dollar phone can last longer than a year.


    It's clear from this thread that Apple isn't really doing anything about it (some people can get it fixed at an Apple store, while others can't), but I thought I'd just post here in solidarity.


    I must say Apple... for what I paid for this phone, I expected better quality.

  • JoaoMacau Level 1 Level 1

    ...and yet another slightly over one year iPhone 4S' power button goes bust!


    what is amazing is that one minute it is working beautifully, the next it is stuck and cant be used at all. I am starting to believe that the power button has a chip with a timer that goes off after 14 months rendering the button unusable. 

  • tomsruk Level 1 Level 1

    And mine has just gone. 14 months old - not a cheap bit of kit and acting like it. Does Apple read these posts?

  • JPM90403 Level 1 Level 1

    I count myself lucky:  The button just died after 20 months.  Not that I expect apple to step up and do the right thing...

  • Wellville Level 1 Level 1

    Thank you for this, but for the record, turning it back on is an issue. So, I can use the button on the screen now, but I would not recommend turning it off.

  • Wellville Level 1 Level 1

    Mine just died yesterday, May 30th. I've had the phone for almost two years. I will check the warranty on it today. XxfrankendroidxX had a great answer to the issue for now:


    "Go into Settings. Go to General. Go to Accessibility. Turn on Assistive Touch. The button will show up on the screen. Press the button. Open up device. Then hold down lock device. Let go and you should be able to turn it off. I know it is slightly inconvenient but it works."


    However, I would not recommend turning it off completely. Turning it back on requires the actual button, and it took me a bit to push down on it to get it back on. But, it does work for what I need it for.


    I am sure Apple will do the same thing to me, as they've done to the rest of you, and offer to send a refurbished phone. I shall see. This *****. If I upgrade to a new phone, the iPhone 5, Verizon wants me to change my plan. And, I don't want to. I have unlimited data, which I use, since I travel a lot. If I buy from them, they will make me change. Any suggestions on how to avoid that? Thanks!!

  • JPM90403 Level 1 Level 1

    To turn the phone back on:  Plug it in to the wall or usb.


    So yes, it's a PITA but better than an brick.

  • Wellville Level 1 Level 1

    haha I thought of that, after I posted. Thank you for the information, though!


    I found many DIY sites that show how to change the button out on your own, if you are not under warranty, but you have to replace the cable, too. It's about 20 bucks. There is a link to the cable on this DIY site:


  • Shareef Yousef Level 1 Level 1

    Add me to the list. Power button died at about the 14mo mark and never bothered going thru the ridiculous 'support' as all they offered was a refurb for $200.

  • benjamin2100 Level 1 Level 1

    Same thing happened to me too.  At around 18 months and now I have a $700 piece of garbage.  I've been working on developing an iPhone app too and used to defend Apple, but what's the point.

  • Wellville Level 1 Level 1

    I just talked with Verizon, as they are my provider. In order for me to buy a new phone, they will not honor my current contract with unlimited data, and they charge 30 dollars for an "upgrade" fee. So, I researched further, and the iPhone 5 also has power button issues. So, if I changed to that, I would have another button issue down the road. It's just not worth it. I am using the assist button now, and I can get use to it. I hope.


    I defend Apple to my husband all the time. He's a Virtual Architech. He has a Galaxy and loves it. Of course, when he bought it, his plan was put to 2GB, and no longer unlimited, but he doesn't even come close to using the full amount.


    I guess it's a matter of whether I can deal with the assisble button on the phone, instead of the actual power button.

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