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iPhone 4 Power Button Stuck

1344053 Views 615 Replies Latest reply: Apr 3, 2014 6:26 PM by jjrbhogan RSS Branched to a new discussion.
  • Alyssa_T19 Calculating status...
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    Jul 17, 2013 8:26 PM (in response to CwissyBwear)

    Had the same thing just happen to me. Phone is just over a year and 3 months old. Worked fine one minute...I set it down and 5 minutes later it no longer worked! I'm getting the feeling that Apple clearly doesn't read the comments posted here. With over 500 replies of people with the same problem you'd think they'd do something to fix the problem. When I buy a $600 dollar phone I dang well expect it to work for more than a year!! And if it breaks through no fault of my own I expect it to be fixed for free! I certainly can't afford a new phone right now so I'm stuck with this piece of junk for another 9 months! But I promise you this, I will never in my life purchase another apple product. Looks like Samsung just won over another customer.

  • JFM3 Calculating status...
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    Jul 18, 2013 8:23 PM (in response to CwissyBwear)

    My 4s button dies this week. It will be covered under my Amex warranty extension, but what a pain. So is a replacement phone $150 or $200?

     

    <Edited by Host>

  • essexdaz Calculating status...
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    Jul 24, 2013 10:40 AM (in response to CwissyBwear)

    Mine had the same fault. Had it repaired in an hour today for £30 by the folks at http://iphone-surgery.co.uk/. Working fine now.

  • klsbean Calculating status...
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    Jul 24, 2013 6:56 PM (in response to essexdaz)

    MIne died today. 4S power button is stuck and I'm stuck till January 2014!!! Called the local apple store and I'm out of warranty. So now what Apple???? Do something!!

  • Mallwill Calculating status...
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    Jul 25, 2013 1:07 AM (in response to CwissyBwear)

    Seriously - don't get fobbed off with "not covered under Sale Of Goods Act". It IS covered, and you should get a free repair/replacement. Put your foot down. I've had success in the past, you have to go through the company you bought it from.

  • adle_1 Calculating status...
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    Jul 28, 2013 8:50 AM (in response to Mallwill)

    Has anyone posted a solution price via apple store/repairer in Australia?  Apologies if I've missed it.  Not too sure what the price difference between an apple store swap over/fix from a repairer would be for this problem.  *****, but my mint condition 18 month old 4S has encountered this problem out of nowhere 2 days ago.  It was working, I put it down and picked it up a bit later, and it wasn't working. 

  • iKazzy Calculating status...
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    Jul 29, 2013 2:20 PM (in response to Trixie215)

    Best Advice!!! So user friendly and easy to use and doesn't effect the wallet

    Thanks so much for your post <3

    Cheers

  • iKazzy Level 1 Level 1 (0 points)
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    Jul 29, 2013 2:26 PM (in response to jamtan)

    I am wondering if you would please provide me with information regarding what you mean by apple repair store and what did they do to fix it for under 25$?

    Same thing is happening with my iPhone currently and I would love to get it fixed and not pay the 169$ the Apple store said it would cost for a replacement.

    Thanks

  • nergui77 Calculating status...
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    Jul 31, 2013 12:02 PM (in response to CwissyBwear)

    Same problem here. Power button is stuck, doesn't work anymore. Apple is offering to fix it for $149. Lame.

  • Dirty Vegas Level 4 Level 4 (1,305 points)
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    Jul 31, 2013 12:07 PM (in response to nergui77)

    They're offering to replace your iPhone for $149.  Either you live with the malfuction, pay for the replacement or pay full price for a new iPhone.  That's how the real world works. 

  • nergui77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 31, 2013 12:17 PM (in response to Dirty Vegas)

    Nope, not replace it, just service it. Anyway, since this seems to be such a common problem, it's clearly a defect with the iphone. Luckily, I know how the "real world works" and I know there are better solutions than any you have mentioned. It's just a shame Apple forces me to go a different route than the simple one (which would be Apple acknowledging the product defect and offering to fix it for at most a small fee.)

  • bwlove Calculating status...
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    Jul 31, 2013 12:18 PM (in response to Dirty Vegas)

    No Sir, it's not how it works when it's a known design flaw.  I don't support class action suits, but I can guarantee you Apple is going to get hit hard with one on this issue.  It's flat out a bad product which Apple refuses to support save having to spend another $150 on something that shouldn't have gone wrong in the first place.  I've never ever seen these kinds of problems on such a wide scale for any type of phone.  Ever.  Add into the issues with the home button and it's almost laugable. 

  • Dirty Vegas Level 4 Level 4 (1,305 points)
    Currently Being Moderated
    Jul 31, 2013 1:06 PM (in response to nergui77)

    nergui77 wrote:

     

    Nope, not replace it, just service it. {snip}

    The sleep/wake button is not something that get repaired.  If you bring or send the iPhone to Apple it will be replaced.

     

     

    nergui77 wrote:

     

    Anyway, since this seems to be such a common problem, it's clearly a defect with the iphone. . . {snip}

    Please provide a citation for this claim.

  • carirae Level 1 Level 1 (0 points)
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    Jul 31, 2013 1:25 PM (in response to CwissyBwear)

    Dirty Vegas, I think the fact that there are almost 40 pages JUST on the Apple forums of people complaining about this exact problem, thousands (if not millions) of hits on videos regarding this issue on YouTube, and the fact that there are at least 2 class action suits with many people attached to them should be enough"citation". No, Apple has not come out and said it was a "known issue" because that would be them admitting fault, at this point.

     

    Also, you said the sleep/wake button is not something that is listed to be fixed by warranty for Apple. However, that is kind of the point, isn't it? Many of us that have this issue have had previous models of iPhones with no problems. So why are so many wake/sleep buttons breaking 1-2 months out of the 1 year warranty? If I am forced to sign up for a 2 year agreement and don't get a break on a new phone until that 2 yr agreement is up, then I expect my phone to completely function for those 2 years, if I take good care of it. I have never heard of phones only lasting 1 year.

  • w5cdt Calculating status...
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    Jul 31, 2013 1:32 PM (in response to carirae)

    Does anyone know if the iPhone 5 has a similar problem?

    Just wondering before I shop for my next phone.

    Thanks.

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