Report to Apple - submission fails after crash

AstroMacMan wrote:

Had this problem several times over the past week. Thanks all for mentioning their "failed" experience with program failure reports. Clearly, it's not my network or some such.

Maybe Apple doesn't want to hear about failures any more! 🙂

I too am having this problem. Thus being here.

From what Apple Tech Support told me years ago when I asked about what happens with these reports, I was told they did nothing. They basically went into a dead letter file or shot off into the ether and never made it to Apple. So not wanting hear about failures anymore is not entirely true. Actually they never did from the beginning.

I have seen this posted here before, so I'm not the only one that has been told this.

I, too, have been having this problem for a few weeks now... Today, with iTunes dropping remote speaker I was listening through just before crashing EPSON Scan.app. C'mon, Apple! I hope this isn't a sign of things to come.

I guess that this can only be explained by: EOL. End of Life. Buh Bye 10.5.

yep, me too. 4 or so crashes a week and no way to report them

Hello,

That's why us other users are here to help, just start a new Question/Topic & see if we can help with the vrashes! 🙂

same problem here. i'm running os x 10.5.8. maybe apple doesn't care what us old operating system users have to say anymore, lol.

They do not. 😟

Then why is the ability to send reports, that they never read way, no longer functional? 10.5 has been EOL for a long time and the way they are treating Mac.com, all they want is for us to spend a ton of money to upgrade to where they say we need to be. Yes. Apple no longer cares about 10.5, or we'd have 10.5.9 with some bug fixes that are clearly repairable but annoying enough to "force" us to move on. Too bad the old gear is a work horse and running great. Just hope the new stuff does. Fingers crossed.

Don't fool yourself, 10.5.8 is dead and will no loger be addressed by Apple.

agreed. it's a shame too. my old dual 2.0 ghz powerpc g5 is nearly 10 years old and still running like a champ; often better than these newer intel based g5's we use at work, which for some reason beach ball just using the finder — i'll never understand what's up with that.

Money, it's a hit...,

I am having this problem, too. My Console report:

10/04/12 19:43:52 /System/Library/CoreServices/SubmitReport[3782] could not convert interface name

10/04/12 19:43:54 SubmitReport[3782] CFReadStreamGetError() returned: 3

10/04/12 19:43:54 SubmitReport[3782] Failed to submit compressed crash report for DEVONthink Pro

Is it a network problem? but I can navigate the Internet, sending and receving mails, editing this message...

Hello, on the "could not convert interface name", try this...

Make a New Location, Using network locations in Mac OS X ...

http://support.apple.com/kb/HT2712

Ok, I make a new location in Preferences/Network. Now I have only to wait for a program that hangs up and see.

I will tell you about it.

Thank you.

It isn't a network problem, because my Mac talks with the server. This is a tcpdumped trial to submit a crash report:

16:16:57.333831 IP iMac.homenet.telecomitalia.it.52190 > radarsubmissions.apple.com.https: S 38741595:38741595(0) win 65535 <mss 1460,nop,wscale 3,nop,nop,timestamp 200621751 0,sackOK,eol>

16:16:57.522334 IP radarsubmissions.apple.com.https > iMac.homenet.telecomitalia.it.52190: S 3604422950:3604422950(0) ack 38741596 win 5792 <mss 1380,sackOK,timestamp 1159635286 200621751,nop,wscale 7>

16:16:57.522421 IP iMac.homenet.telecomitalia.it.52190 > radarsubmissions.apple.com.https: . ack 1 win 65535 <nop,nop,timestamp 200621753 1159635286>

16:16:57.525856 IP iMac.homenet.telecomitalia.it.52190 > radarsubmissions.apple.com.https: P 1:124(123) ack 1 win 65535 <nop,nop,timestamp 200621753 1159635286>

16:16:57.714917 IP radarsubmissions.apple.com.https > iMac.homenet.telecomitalia.it.52190: . ack 124 win 46 <nop,nop,timestamp 1159635478 200621753>

16:16:57.720538 IP radarsubmissions.apple.com.https > iMac.homenet.telecomitalia.it.52190: . 1:1369(1368) ack 124 win 46 <nop,nop,timestamp 1159635482 200621753>

16:16:57.721428 IP radarsubmissions.apple.com.https > iMac.homenet.telecomitalia.it.52190: . 1369:2737(1368) ack 124 win 46 <nop,nop,timestamp 1159635482 200621753>

16:16:57.721507 IP iMac.homenet.telecomitalia.it.52190 > radarsubmissions.apple.com.https: . ack 2737 win 65322 <nop,nop,timestamp 200621755 1159635482>

16:16:57.909792 IP radarsubmissions.apple.com.https > iMac.homenet.telecomitalia.it.52190: P 2737:3736(999) ack 124 win 46 <nop,nop,timestamp 1159635671 200621755>

16:16:57.909893 IP iMac.homenet.telecomitalia.it.52190 > radarsubmissions.apple.com.https: . ack 3736 win 65535 <nop,nop,timestamp 200621757 1159635671>

16:16:58.221784 IP iMac.homenet.telecomitalia.it.52190 > radarsubmissions.apple.com.https: F 124:124(0) ack 3736 win 65535 <nop,nop,timestamp 200621760 1159635671>

16:16:58.409358 IP radarsubmissions.apple.com.https > iMac.homenet.telecomitalia.it.52190: P 3736:3743(7) ack 125 win 46 <nop,nop,timestamp 1159636171 200621760>

16:16:58.409444 IP iMac.homenet.telecomitalia.it.52190 > radarsubmissions.apple.com.https: R 38741720:38741720(0) win 0

16:16:58.410429 IP radarsubmissions.apple.com.https > iMac.homenet.telecomitalia.it.52190: F 3743:3743(0) ack 125 win 46 <nop,nop,timestamp 1159636171 200621760>

16:16:58.410489 IP iMac.homenet.telecomitalia.it.52190 > radarsubmissions.apple.com.https: R 38741720:38741720(0) win 0

It is ended with a RESET request from my Mac (the "R" after radarsubmissions.apple.com.https)

That's truly bad news! Microsoft is, supposedly, incredibly good at technocratic processing of feedback... of course, that doesn't mean the end result is any good, but still.