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HP Laptop with Vista not able to connect to internet thru airport

I just got a new Airport Express for my Mac... I cannot get my roomates HP Laptop to connect to the internet... It seems like it has found the network I made, and connects, but won't connect to the internet... I've tried everything I can think of... and tried help routes (GeekSquad, Apple) and no one can seem to help... Apple told me to look on here... Any else have this problem know what to do??? Help!

Thanks!

Posted on Jan 17, 2011 11:50 AM

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26 replies

Jan 19, 2011 9:07 PM in response to Havok2676

Again, thanks for hanging in there.

Since you already have your hands dirty, I am going to trouble you one more time to enter a few more commands. This time we are going to use the Ping command (instead of ipconfig).

Please enter the following in order, press enter after each command. Note the results. Specifically, I want you to jot down the Ping statistics for "Packets send," "Packets received," & "Packets lost" for each command.

Ok, here are the commands:

ping 127.0.0.1
ping 10.0.1.3 (or whatever the last ipconfig results was for IPv4 Address)
ping 10.0.1.1
ping 66.102.7.104
ping www.google.com

Jan 19, 2011 9:23 PM in response to Tesserax

ping 127.0.0.1 (sent 4, received 4, lost 0)
ping 10.0.1.3 (sent 4, received 4, lost 0)
ping 10.0.1.1 (sent 4, received 3, lost 1)
ping 66.102.7.104 (sent 4, received 2, lost 2)
ping www.google.com (Ping request could not find host www.google.com. Please check the name and try again)

Time for me to get to bed... i will look for your response tomorrow afternoon.

Thanks again for all your help

Jan 19, 2011 9:53 PM in response to Havok2676

I'll post the next step now and we can catch up tomorrow then.

ping 127.0.0.1 (sent 4, received 4, lost 0)


What you did here was ping the loopback address of the adapter. Hint: A lost = 0 value is ideal. Since this test was successful, it is telling us that Vista has properly installed the TCP/IP stack on it. This is goodness.

ping 10.0.1.3 (sent 4, received 4, lost 0)


Being successful, this is confirming that the adapter's device driver is not corrupt or missing. Also goodness.

ping 10.0.1.1 (sent 4, received 3, lost 1)


Being mostly successful, this is telling us two things: 1) The adapter can find and communicate with the router, and 2) Because there was at least one packet lost, your wireless network may be affected by some type of Wi-Fi interference. Being that I assume that the laptop is near the base station, I would have expected 0 packet losses.

ping 66.102.7.104 (sent 4, received 2, lost 2)


Still somewhat successful, this is telling us two things: 1) The adapter can find and communicate with the Google web site by using the website's IP address. This would also mean if you fired up the HP's web browser, you would have opened the Google page by typing in the IP address, but not the normal method of entering: www.google.com (i.e., it's URL), and 2) With half the packets being lost, the connection between the router to the Google site is somewhat "dirty."

ping www.google.com (Ping request could not find host www.google.com. Please check the name and try again)


100% of the time when this ping fails, it's because the DNS IP address information is either missing or corrupted. Think of DNS as the Internet's version of the Yellow Pages. As you saw in the previous ping command, you can access websites by their IP address, but not their URL when not using DNS.

Ok, I don't know why (possibly because of sensitivity to Wi-Fi interefernce) the adapter is not getting the DNS IP address information from the AirPort Express' DHCP Server service, but you do have a workaround that should get you by.

... and that is to enter the DNS IP address information manually instead of it being provided by DHCP. To do that on a Vista computer, just do the following:

o Right-click on the Network icon in the System Tray.
o Select the Network and Sharing Center option.
o Select the Manage network connections option.
o Right-click on the appropriate connection, and then, select Properties.
o On the Networking tab, click on the Internet Protocol Version 4 (TCP/IPv4) option, and then, click on Properties
o On the lower half of the Properties page, select the radio button option "Use the following DNS servers addresses to enable it," and then, enter the following IP addresses: for Preferred DNS Server, enter: 208.67.222.222, and for Alternate DNS Server, enter: 208.67.220.220
o Click OK, and then, click OK again to close the various windows until you get back to the desktop.

You may need to restart the computer for the settings to take place. Please do so, and try again to access the Internet via a web browser by entering a normal URL instead of an IP address. Were you successful?

Jan 20, 2011 8:43 AM in response to Havok2676

I then get a pop up box that says Dial Up Connection and says to Select the service you want to connect to.


This would be Window's way of telling you it can't access the webpage via the current connection method, and is falling back to asking you do you want to use dial-up.

If you enter an IP address instead of a URL like the one I provided for the Ping test, can you access the Google page from a web browser on the laptop?

Oct 2, 2013 1:09 PM in response to Havok2676

Just to say, I had a similar problem, with everything Apple working fine, but two laptops stop responding.

I read and re-read all the answers and help here. In the end I went to the networking on the laptop, right clicked properties, went to the security tab and re-entered my password for the airport extreme. I had at some point reset the airport and forgot I had altered the password! So re-entered the new password and was up and running!

Good Luck

HP Laptop with Vista not able to connect to internet thru airport

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