IPad, iOS 4
kharamason,
Thanks for the reply!
Have you contacted Apple about these charges?
Hi there,
I have the same problem and honestly I didnt get any help from the customer servises and i really do not know what to do now,but one thing i know i miss so much my Blackberry this Iphone is not coll!!!!
Petya Ivanova wrote:
Hi there,
I have the same problem and honestly I didnt get any help from the customer servises
What did they tell you?
There are too many of these. I've spent 72-hours e-mailing back and forth with Apple. Enough password changes that I'm running out of creative ones that satifiy their new criteria, re-entered credit card (no fraud) just generic. The iTunes charges on my card seem legitimate. I can access through iTunes "my account" but cannot update apps as "account has been disabled." Seemed to almost have it once in that the iPhone 4s acted like it was going to update apps so went to the iPad and got the "account has been disabled." I'm starting to believe that the security protocols are disabling when more that one device is accessing the same account at the same time. I suppose I am supposed to limit myself to one device and family devices back to Android. It was really hard to sell my daughter on an iPhone in the 1st place. I was wrong and she was right. Managed to logon here so proof positive entering the right password. Removed all devices from the "cloud" as my library is far too large for them to handle. I have enough problems with one library. Managed to have to rebuild the massive thing in my travels attempting to fix all of this. A silver lining was that http://www.copytrans.net/ did manage to "backup" from my devices to iTunes so I got to keep my favorite playlists.
It's a system/server problem on Apple's side, got to be. Could have saved a lot of time if they would just have admitted that up front. I have tried every peice of advice on the web, most several times. Giving up. Not buying iPad for my employees as that was intended to increase their productivity not stick them with wasting time like I just have. Apple and AOL may be arguing too as when this all started, the emailed advise was that my AOL email which is my iTunes ID was at fault, specifically stating that my AOL email was an invalid email. This was an incorrect assumption on Apples's part, as the AOL email is perfectly fine. In fact having the representative acknowledge that is what allowed me to logon online and change the password, set 2nd recovery email, security questions, etc. I've had an account since iTunes 3 or 4 so security questions were not in the equation then. Way to punish long-term customers, Apple.
We have two people in our houshold, I have an iPad, mate has an iPod, we each have our own Apple ID and iTunes. We never have any problems like are being described, before I got my iPad last week, I had an iPod Touch 3, I was able to easily sync my iTunes to my new iPad without any problems.
Sometimes it is best to keep things separate.
Hello
I reset my apple ID after receiving the message "your apple ID has been disabled" on my I phone How do I return to updating apps etc..?
Thanks!
samezz
I had exact same issue for months of a disbled apple ID. Called support and at first they Tried all the usual technical routes, call ended with them saying I would be emailed from another branch of apple with instructions. I called back and the agent was so helpful, going above and beyond and found out that my account was disabled..... Due to "redeeming a stolen iTunes gift card number". My account wasn't hacked (I think) because I purchased a nice dollar amount worth of iTunes gift cards off eBay at half price (not worth it now) and either they were stolen, or the seller immediately reported them stolen after the sale, or they were in fact stolen. I've heard nothing yet from apple. Plus side is that I have every trail of evidence for them to help them with tracking the person who sold them through eBay. It is a violation of terms to enagage in criminal activity through iTunes, but I had no idea. I'm still waiting to see if I can be reinstated. Til then, it's no updates or books for me.
I had this problem too. do NOT just email apple. the best thing to do ist use express lane and then they emailed me back saying they had re-enabled it. easy as that.😁
Same problem. A few days ago I was contacted by my bank about suspicious charges--three charges to iTunes ($4.19, and two for $54.11). They were fraudulent charges and the bank returned my money. But now I can't figure out how I'm going to be able to add apps or update them since my Apple ID is disabled. I've tried everything mentioned in this forum and nothing has worked!
danielle9096 wrote:
I've tried everything mentioned in this forum and nothing has worked!
What did iTunes support say when you contacted them?
Aplle has dropped the ball on this BIG time. For everyone out there that says just contact Expres Lane - it's easy and stop complaining. OK.........lets see how that plays out for a stock holder or a customer. As a stock holder I'm selling tomorrow but I will probably hold on as a customer. For the first time I had to download an application for work. Obviously can't do that because account is disabled. Project due tomorrow so Express Lane (and who calls 24 hr response Express - good one Apple - call it Express even though it's a day later and maybe nobody will notice?) obviously does me no good. SO I will tell my boss that I could not deliver the project and we will lose the business because Apple doesn't care if we have to wait 24 hrs. OK......so why sell the stock. Apple needs to sell to the Enterprise to continue it's growth. 24hrs aint gonna cut it. Buy their product and dump the stock. And it might help if more people supported requests for a better process - instead of backing the current one. Since I may have a lot of free time on my hands after tomorrow (when I get fired) I'll be able to spend more time evangelizing the benefits to Apple shareholders and customers of the advantages to evolving their current process.
Boston Jon wrote:
For the first time I had to download an application for work. Obviously can't do that because account is disabled.
It's not obvious at all to anyone here. Seems to be your first and only post.
For the first time I had to download an application for work. Obviously can't do that because account is disabled. Project due tomorrow so Express Lane (and who calls 24 hr response Express - good one Apple - call it Express even though it's a day later and maybe nobody will notice?) obviously does me no good. SO I will tell my boss that I could not deliver the project and we will lose the business
You are working on a project that requires an iPad application and you wait till the very last minute to even attempt to get it?
Since I may have a lot of free time on my hands after tomorrow (when I get fired)
😟
See previous response...
Let me help you wiith a few things. When your Apple ID is disabled you can not download applications. Not sure why this is not obvious to you. Maybe because it has never happened to you or maybe you just a very unaware of even basic Apple policies. Does the frequency of posts help make it more obvious that if your ID is disabled that you can't download applications? I'm not following your logic.
In addition to telling me boss I could not complete the project I will also let her know that she needs o give me a weeks notice - no more of asking for things when she needs them. I will tel the whole organization that we can no longer get any "last minute" jobs done. Really? Is that the way things run at your company? At any company?
Once again trying to push the blame on the user rather than fixing the situation.
Your Apple ID has been disabled!?
