IPad, iOS 4
I don't see where he is complaining.
He stated the the error was "Your Apple ID has been disabled" NOT "Your Apple ID has been disabled for security reasons" -
I HAVE sent Apple support and email with the issue and no joy
Its been over 24 hours and they have yet to fix my Apple ID account.
I'm quite disappointed in how Apple is handling this issue. They disable my account after it got hacked, and my cc# was exposed to hackers. How could Apple drop the ball on this?
I called Apple support and they escalated the issue, but said it could take at minimum 1 week to resolve. Seriously? Just for them to enable my account? I'm beyond teed.
Please fix this. Otherwise I will have to return my Apple products. I'm starting to lose trust in Apple's ability to protect consumers.
Thats not the same issue. Reading the thread would help Carolyn...
The issue is 'Your Apple ID has been Disabled," and not the same issue you linked in your post.
My account was hacked into and fraudulent charges were made with my Apple ID account.
I called Apple support and they said it would take at minimum a WEEK to resolve the issue. How can it take one week to just re-enable my Apple ID account? I'm beyond disappointed at this point...
DrNoir wrote:
I called Apple support and they said it would take at minimum a WEEK to resolve the issue. How can it take one week to just re-enable my Apple ID account? I'm beyond disappointed at this point...
Most likely because they need to do a bit of investigation in to what happened and how it happened.
Surely, you don expect them to simply re-enable your account after someone go into it without doing some fact finding? Now that would be irresponsible.
They disable my account after it got hacked, and my cc# was exposed to hackers.
Extremely doubtful your CC # was compromised. When viewing the iTunes account info, only the last 4 digits are viewable, even by you.
Chris CA wrote:
Extremely doubtful your CC # was compromised. When viewing the iTunes account info, only the last 4 digits are viewable, even by you.
The mere fact that fraudulent charges were made on my CC# itself demonstrates that my CC# was compromised. I have multiple accounts from various online merchants that use PayPal and none of those have been compromised, just Apple's.
Is there any way that I can get a formal response from Apple explaining what exactly happened with my Apple ID account and how exactly it got compromised?
Would love to know. But then again, I'm just a small piece of the pie to Apple. Hopefully Apple will do whats right and come clean on this issue.
The mere fact that fraudulent charges were made on my CC# itself demonstrates that my CC# was compromised.
So you had charges on your CC other than from iTunes?
If someone gains access to your iTunes account, the only thing that can get charged to your CC is iTunes purchases.
Is there any way that I can get a formal response from Apple explaining what exactly happened with my Apple ID account and how exactly it got compromised?
Very doubtful.
Chris CA wrote:
So you had charges on your CC other than from iTunes?
No! What I was saying was that I have other online merchants that are tied to my PayPal account and none of them have been compromised in any way. Just Apple.
Looks as though this is not the correct place to get my issue resolved. Looks as though I will have to go through phone route only.
aohus wrote;
Looks as though this is not the correct place to get my issue resolved.
Correct.
These user-to-user forums are not in any way the place to get this type of issue resolved.
Though since it is already being worked, don't know what a phone call will do. Most likely they will tell you to email (which you have already done).
Good luck!
Same thing happened to me!
Your Apple ID has been disabled!?
