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Problems logging in.....

Ok so finally got round to downloading the OS update. Went into the App Store tried logging in with my details, which work fine with Itunes and it comes up with this error msg:

No GUID is available. Contact Support for assistance.

Any idea where im going wrong?

Thanks in advance

Posted on Jan 23, 2011 2:16 PM

Reply
130 replies

Jul 11, 2011 7:10 AM in response to Broostar

So, I heard from a source that the login problem has to do with the AppStore trying to track hardware MAC: addresses of built in ethernet chipsets. There is no other support information available other than Apple is now looking into the issue.


As for upgrading to Lion, the App Store was first introduced in 10.6.6. When I asked the question to the tech support on the phone, I was told that I did not need to have 10.6.8 to be able to install Lion. As long I have 10.6.6 or 10.6.7, I should be able to install it because both of those updates/build have the "stable" App Store application.


I would get a fresh new hard drive, partiontion it properly and then install it there and not mess with my current working 10.6.6 or 10.6.7, when installing the released version of Lion.

Jul 11, 2011 2:45 PM in response to Ashely

I am running Lion 10.7 GM that I installed from my developer account and even with Lion I am having this problem and cannot figure out now to fix it.


Apple has better get this mess straightend out soon.


You do know that you are violating the NDA you agreed to - the terms include that you are not to discuss a not-yet-released OS in any way or anywhere except on the special forums made available to you by Apple.

Jul 11, 2011 5:07 PM in response to Ashely

I have not diclosed any feature's or technical information, you have no idea what you are yammering on about.



I wasn't yammering. I was pointing out that you are in violation of contract terms.

Float off to the next thread and pick on someone else willing to submit to you.


You wouldn't be submitting to me. In case you are not aware of it, this is an Apple site and run by Apple. If you will read the terms here, you will understand a bit better of how it is run and what is expected of the participants.


So, read your NDA and, when you're done reading that, this is also a good read (in particular, para. 2.2):


https://discussions.apple.com/static/apple/tutorial/tou.html


I choose not to interact with someone with such an absurd attitude, so I'm done here.

Jul 12, 2011 1:04 PM in response to Broostar

Ok, had a few empty SATA drives, bored of waiting for Apple to sort this out so i put them in caddies and installed some different versions of Mac OS on them, heres what i found:


  1. Cant login to AppStore in Lion GM
  2. Cant login to AppStore in Snow Leopard 10.6.8
  3. CAN login to AppStore in Snow leopard 10.6.7
  4. CAN login to AppStore in Snow leopard 10.6.6


I'm expecting delivery of my new 27" iMac i7, hope Apple sort this annoying problem out soon.

Jul 12, 2011 1:10 PM in response to mrsheps

My Brother-in-law is a genius and figured out a solution to the problem for me...


Delete the following file from your preferences:


/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist.


Then restart the computer. Once it's restarted, delete all network interfaces from the network pane. Once they are deleted, add them back in using the "+" button. You may need to re-add all of your former network passwords, etc., but those should already be written down anyway.


Here's hoping that this helps some folks!

Jul 12, 2011 2:51 PM in response to sickaroll

First off, if you'd perhaps bought several pieces of software upon which you depend to complete daily tasks/business and/or had spent more than $5 on a game and/or had any intention of upgrading to OS X Lion...you might be a bit more concerned I suppose.


Secondly, earlier in this thread, it was found that, while the proposed solution of trashing the networkprefs plist solved the problem in 10.6.6 and 10.6.7, it does not solve the issue in 10.6.8.


Thirdly, is having to write down a few network passwords really that much of a burden to you? Seriously?

Jul 12, 2011 3:24 PM in response to djtripd

Yes it's a bug in OS X because the release 10.6.7 works and when you install the OS X update 10.6.8 the bug stops you from using AppStore, same is for 10.7 GM.


It's a bug with the way the OS is seeking information from hardware chipset ID's....


Please do not come here misleading people and telling them it's not a bug; when clearly if you did know what you were commenting about you would understand it's a bug.

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