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Heathermb83 Level 1 (0 points)
It froze after attempting to delete my facebook app and I turned it off, tried to turn it back on and it wont boot past the apple logo screen. Ive googled the problem and I found that I needed to reset my phone by holding down the power and the home button (which I did) and plug into my computer while holding down the home button then a "connect to itunes" screen would pop up. Well, I did this successfully and Itunes said it had to download a new update for the phone. while downloading, the apple screen went off and the screen went black, Im assuming it turned off and when I tried to get it to the "connect to Itunes" screen again it wouldnt. I continued the process again and now it still wont get to the "connect to Itunes" screen and will only show the apple logo screen. I tried calling apple support and they want $30 just to talk to them. No thanks. Please help me. I have no idea what else to do.

PS...I am not tech-savvy and Im not great on understanding computer talk.

compaq, Windows Vista
  • wjosten Level 10 (94,210 points)
    See if you force the phone into recovery mode:

    Turn off your phone: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone to turn off. If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. After restoring from backup, you must sync to restore your iTunes content.
  • Heathermb83 Level 1 (0 points)
    Oh THANK YOU!! I wasnt holding the home button down long enough...(It took approx. 30 seconds). Thank you so much!
  • wjosten Level 10 (94,210 points)
    You're welcome.
  • JasonPancake Level 1 (0 points)
    I have the exact same problem. I deleted Facebook app and it froze. I powered it off, but even after I hold Home and Power, it won't turn on past the Apple logo.

    I completed a "Restore" as described w/ newest iTunes installed but then after that, itunes still won't recognize it as a device and i'm back to where I started. I am still stuck at the Apple logo even after having Restored it.

    I tried charging the phone via AC for a couple of hours, but still nothing. Could the battery be dead dead?

    Whenever I try plugging the phone into iTunes, it is not recognized and when I hold the home and power buttons for a long time, that recovery screen w/ the graphic of the USB cable to iTunes logo comes up...even though I completed the Recovery/Restoration.

    Any ideas other than taking it in?

  • cjzerr15 Level 1 (0 points)
    The same thing happened to me. As soon as i deleted facebook, my phone shut off and wont go past the white apple screen. Really wish i could get some help.
  • Klsm Level 1 (0 points)

    Thank you so much for your help. I was following your instructions and couldn't wait to get my iPhone working again. But in the process, with just five minutes to go on iTunes, my iPhone lost connection just like that (I didn't disconnect it or anything).

    So I tried repeating the process again from step one by holding down the home button and the power button at the same time to turn it off. Now, it doesn't turn off at all. The screen just dims a little and the apple logo reappears again. Could you please help me on this one? THank you.
  • staciefromerskine Level 1 (0 points)

    thank you so much for posting this. i deleted facebook app and my phone wouldnt turn on past apple screen.


    thanks for an easy recovery

  • H0RR0Rshow Level 1 (0 points)

    You are a king sir. That FB app can eat my hairy white behind. Nothing but trouble. Then on deletion sabotages your phone! HOW DARE THEY!

  • Alex in LA Level 1 (0 points)

    I had the same problem too.  I have a 3GS with the latest software installed. 


    The facebook app screwed up the phone.   I deleted the FB app... then reinstalled about one hour later.  My phone kept on hanging and wouldnn't open other apps, so I did the forced shut down.  After turning on the phone it only shows the apple logo and my laptop / iTunes will not recognize the phone.  I can't even do a restore. 


    What can i do?

  • iPhone_4ever Level 1 (0 points)

    I just downloaded the new version of the Facebook app today (10/10/2011), and when it wouldn't finish downloading I just reset my phone, and the same problem came about. I hate having to restore my phone THIS close to the iOS 5 release, but it can't stay in "logo mode" forever....I need my iPhone!! Anyway, thanks so much for the help!!  

  • jeroenn82 Level 1 (0 points)

    well i have the same problem.. updated the facebook application when it was done updating i wanted to use but app didnt work so i deleted it. now my phone doesnt turn on, it only shows the white apple logo and thats pretty much it. i tried resetting it using the home & sleep/wake button and connecting it to my laptop!

  • barefootarchitect Level 1 (0 points)

    Thanks. I had the same issue today.  I was able to restore my phone.  I also noticed I didn't lose the data from some of my apps.  Thanks again!  My Facebook app now works too.

  • jonmadden Level 1 (0 points)

    I just had this happen as well, after the latest Facebook app update. I had to plug it in to my computer while holding the home & power buttons for ~ 30 seconds before it would restore. Thanks for the tips, now I just wish I could restore my contacts (never synced with this computer). Bummer!

  • Darklords73 Level 1 (0 points)

    thanks this realy result the problem. But now what with the FB app?, should work??

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