Iphone 3G wont turn on past apple logo! Please help!

Question

Level 1

5 points

Iphone 3G wont turn on past apple logo! Please help!

It froze after attempting to delete my facebook app and I turned it off, tried to turn it back on and it wont boot past the apple logo screen. Ive googled the problem and I found that I needed to reset my phone by holding down the power and the home button (which I did) and plug into my computer while holding down the home button then a "connect to itunes" screen would pop up. Well, I did this successfully and Itunes said it had to download a new update for the phone. while downloading, the apple screen went off and the screen went black, Im assuming it turned off and when I tried to get it to the "connect to Itunes" screen again it wouldnt. I continued the process again and now it still wont get to the "connect to Itunes" screen and will only show the apple logo screen. I tried calling apple support and they want $30 just to talk to them. No thanks. Please help me. I have no idea what else to do.

PS...I am not tech-savvy and Im not great on understanding computer talk.

compaq, Windows Vista

Posted on Jan 27, 2011 2:21 PM

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Answer 1

xidiqui

Level 1

4 points

Apr 17, 2013 9:59 PM in response to Heathermb83

Hi

Same is with my case, i just erased all settings and did a reset to an IPhone 3G, right after this it stuck at logo, i tried everything as explained but in vain, i am not getting into DFU mode anyways, is there any solution for me,

Your feedback will be much appreciated

Regards

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Answer 2

cdiaz74

Level 1

14 points

Aug 1, 2013 10:07 AM in response to TwinFolk

This did work for me. Thank you for posting. After pressing shift+clicking on Restore, search for iphone on your computer and you'll find the restore file

TwinFolk

Re: Iphone 3G wont turn on past apple logo! Please help!

Oct 1, 2012 5:50 PM (in response to norman.ej)

This is what I did and it worked for me.

http://www.youtube.com/watch?v=jOKu0DxQbiA

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Answer 3

wjosten

Level 10

95,369 points

Jan 27, 2011 2:30 PM in response to Heathermb83

See if you force the phone into recovery mode:

Turn off your phone: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone to turn off. If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. After restoring from backup, you must sync to restore your iTunes content.

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Answer 4

Feb 14, 2011 2:16 AM in response to wjosten

I have the exact same problem. I deleted Facebook app and it froze. I powered it off, but even after I hold Home and Power, it won't turn on past the Apple logo.

I completed a "Restore" as described w/ newest iTunes installed but then after that, itunes still won't recognize it as a device and i'm back to where I started. I am still stuck at the Apple logo even after having Restored it.

I tried charging the phone via AC for a couple of hours, but still nothing. Could the battery be dead dead?

Whenever I try plugging the phone into iTunes, it is not recognized and when I hold the home and power buttons for a long time, that recovery screen w/ the graphic of the USB cable to iTunes logo comes up...even though I completed the Recovery/Restoration.

Any ideas other than taking it in?

Thanks!

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Answer 5

Klsm

Level 1

0 points

Apr 15, 2011 3:07 PM in response to wjosten

Hi,

Thank you so much for your help. I was following your instructions and couldn't wait to get my iPhone working again. But in the process, with just five minutes to go on iTunes, my iPhone lost connection just like that (I didn't disconnect it or anything).

So I tried repeating the process again from step one by holding down the home button and the power button at the same time to turn it off. Now, it doesn't turn off at all. The screen just dims a little and the apple logo reappears again. Could you please help me on this one? THank you.

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Answer 6

Sep 24, 2011 5:03 PM in response to H0RR0Rshow

I had the same problem too. I have a 3GS with the latest software installed.

The facebook app screwed up the phone. I deleted the FB app... then reinstalled about one hour later. My phone kept on hanging and wouldnn't open other apps, so I did the forced shut down. After turning on the phone it only shows the apple logo and my laptop / iTunes will not recognize the phone. I can't even do a restore.

What can i do?

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Answer 7

Oct 10, 2011 6:13 PM in response to Heathermb83

I just downloaded the new version of the Facebook app today (10/10/2011), and when it wouldn't finish downloading I just reset my phone, and the same problem came about. I hate having to restore my phone THIS close to the iOS 5 release, but it can't stay in "logo mode" forever....I need my iPhone!! Anyway, thanks so much for the help!! 😀

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Answer 8

Oct 11, 2011 9:00 AM in response to Heathermb83

well i have the same problem.. updated the facebook application when it was done updating i wanted to use but app didnt work so i deleted it. now my phone doesnt turn on, it only shows the white apple logo and thats pretty much it. i tried resetting it using the home & sleep/wake button and connecting it to my laptop!

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Answer 9

Oct 11, 2011 11:05 AM in response to Heathermb83

I just had this happen as well, after the latest Facebook app update. I had to plug it in to my computer while holding the home & power buttons for ~ 30 seconds before it would restore. Thanks for the tips, now I just wish I could restore my contacts (never synced with this computer). Bummer!

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Answer 10

Arlo11

Level 1

8 points

Oct 11, 2011 3:34 PM in response to Heathermb83

The EXACT same thing happened to me today! Tried to dl the newest FB app, it wouldnt run so I followed FB's instructions and tried uninstalling it to then reinstall it. The phone froze so I forced it to shut of (holding home and power button down) then when I went to restart it wouldnt get past the Apple screen. I must admit that I paniced a bit but thankfully I found this thread! The phone is being restored as we speak! Plus I always have my iTunes do a backup every time I plug in so my restored data will only be about a day old! THANKS!!!

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Answer 11

Cait93

Level 1

0 points

Oct 11, 2011 5:15 PM in response to Heathermb83

HELP... This exact same thing happened to me this morning. i am raging because i have a job interview this afternoon and really need my phone! i have tried everything, rang apple support (but they want $40 just to talk to them), even got my boyfriend to try and fix it... i downloaded the latest 10/10/11 facebook app and it froze while installing it... so i turned my phone off, now my phone will turn on but gets stuck on the apple logo... tried connecting, resetting it and reinstalling it but it wont do it... someone HELP!!! P.s My phone is an iPhone4 not 3G.

Message was edited by: Cait93

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Answer 12

HeatherU

Level 1

0 points

Oct 12, 2011 8:56 PM in response to Arlo11

Same thing happened to me. I updated my facebook app a couple days ago. The update would get past the facebook logo screen. I noticed in iTunes that there was another update to fix that problem. All I had to do was uninstall facebook, then install the new version. Well, after I deleted facebook, my phone was running very, very slow. So I decided to restart my phone, and now it won't go past the logo screen, then turns off. I had a feeling it wouldn't turn back on... I shouldn't have turned it off. I have the original iPhone unlocked and jailbroken. Not sure what to do now. Facebook is definitely to blame.. they are breaking all of our phones!!

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Answer 13

Oct 12, 2011 9:14 PM in response to Heathermb83

I had the same issue... here is how i fixed it.... 1. backed up my phone.

2. Did a complete restore (it takes a while)

3 after that it started up, added some app, music etc....... PERFECTION!!!

FYI U HAVE TO UPGRADE TO ITUNES 10.5 / UPGRADE LION (IF U HAVE IT)

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Answer 14

Oct 21, 2011 8:38 AM in response to wjosten

wjoten,

What if I am unable to connect it to my computer, in order to force recovery mode, as I am on holiday/vacation and not near my computer? Is there any other way, for example such as connecting to another computer or iPad2 to recover, and then syncing when I get back, or ANYTHING else?!

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Answer 15

Nov 1, 2011 4:58 PM in response to Heathermb83

Same thing happened my GF's phone after updating facebook app. Thanks to the help posted here the phone is almost restored. Doing its final check now. Funny she called the people at Apple and the couldn't help her. All they wanted was the serial number on the phone which is impossible to read on that little sim car holder frame.

I am afraid that Apple is going down a very slippery slope.

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