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Level 1

5 points

Iphone 3G wont turn on past apple logo! Please help!

It froze after attempting to delete my facebook app and I turned it off, tried to turn it back on and it wont boot past the apple logo screen. Ive googled the problem and I found that I needed to reset my phone by holding down the power and the home button (which I did) and plug into my computer while holding down the home button then a "connect to itunes" screen would pop up. Well, I did this successfully and Itunes said it had to download a new update for the phone. while downloading, the apple screen went off and the screen went black, Im assuming it turned off and when I tried to get it to the "connect to Itunes" screen again it wouldnt. I continued the process again and now it still wont get to the "connect to Itunes" screen and will only show the apple logo screen. I tried calling apple support and they want $30 just to talk to them. No thanks. Please help me. I have no idea what else to do.

PS...I am not tech-savvy and Im not great on understanding computer talk.

compaq, Windows Vista

Posted on Jan 27, 2011 2:21 PM

Best reply

wjosten

Level 10

95,321 points

Posted on Jan 27, 2011 2:30 PM

See if you force the phone into recovery mode:

Turn off your phone: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone to turn off. If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. After restoring from backup, you must sync to restore your iTunes content.

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54 replies

xidiqui

Level 1

4 points

Apr 17, 2013 9:59 PM in response to Heathermb83

Same is with my case, i just erased all settings and did a reset to an IPhone 3G, right after this it stuck at logo, i tried everything as explained but in vain, i am not getting into DFU mode anyways, is there any solution for me,

Your feedback will be much appreciated

Regards

Deleoni

Level 1

0 points

May 8, 2013 4:50 PM in response to gobear

After I Restore It Still Does The Same Thing, It Won't Let Me Restore My Backup Either. It Comes On But When I Slide The Slider Thing Over It Gets Stuck Then Turns Off Then Turn Back On & Do The Same Thing. Did Anybody Have The Same Problem? Somebody Help!

cdiaz74

Level 1

14 points

Aug 1, 2013 10:07 AM in response to TwinFolk

This did work for me. Thank you for posting. After pressing shift+clicking on Restore, search for iphone on your computer and you'll find the restore file

TwinFolk

Re: Iphone 3G wont turn on past apple logo! Please help!

Oct 1, 2012 5:50 PM (in response to norman.ej)

This is what I did and it worked for me.

http://www.youtube.com/watch?v=jOKu0DxQbiA

Nov 17, 2013 3:09 PM in response to gobear

hey gobear.. you said to wait until the apple logo goes away.. your dumb thats my problem, IT WON'T GO AWAY THATS THE THING

Jan 3, 2014 7:02 AM in response to Heathermb83

I've tried everything. It's not working. iTunes won't show up either. I've charged my phone all night too but the apple logo won't go away and whenever I turn it off and try turning it back on, it requires battery.

It won't let me restore either, in fact iTunes won't even show up when I connect my phone.