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Iphone 3G wont turn on past apple logo! Please help!

It froze after attempting to delete my facebook app and I turned it off, tried to turn it back on and it wont boot past the apple logo screen. Ive googled the problem and I found that I needed to reset my phone by holding down the power and the home button (which I did) and plug into my computer while holding down the home button then a "connect to itunes" screen would pop up. Well, I did this successfully and Itunes said it had to download a new update for the phone. while downloading, the apple screen went off and the screen went black, Im assuming it turned off and when I tried to get it to the "connect to Itunes" screen again it wouldnt. I continued the process again and now it still wont get to the "connect to Itunes" screen and will only show the apple logo screen. I tried calling apple support and they want $30 just to talk to them. No thanks. Please help me. I have no idea what else to do.

PS...I am not tech-savvy and Im not great on understanding computer talk.

compaq, Windows Vista

Posted on Jan 27, 2011 2:21 PM

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54 replies

Jan 23, 2012 2:04 AM in response to Heathermb83

I left out one key step (in bold)

I had the same problem.

This is what you need to do.

Do as what wjosten has said in the previous thread.

When the iphone goes blank... this is what you need to do.


1. Unhook your iphone

2. Plug your iphone into a wall charger --> this will bring up the apple logo

3. Unplug from the wall charger

4. Wait until the Apple logo goes away (not sure if this is necessary..but this is what I did)

5. Reconnect to your computer while holding down the "home" button

6. It will ask the same question about how you need to "restore"... just say yes...since iTunes is already downloading, it won't do much.

7. You may have to repeat steps 2-6 if the screen goes blank before the update is fully downloaded.

8. When the update software is full downloaded, just click update...

9.. The rest...you just click away...

Mar 5, 2012 5:29 PM in response to Heathermb83

My friend showed up at my door this afternoon and handed me her phone with the apple logo frozen on the screen. She couldn't do anything and didn't know what to do. So what else do I do but google it. We tried everything we could find - including everything in this post. Nothing worked. We finally got it to connect to itunes but the only option was to restore it to the factory settings, but she had never backed up her information and didn't really want to lose all of her contacts and some 600 photos and videos. But nothing else was working and without apple care, she would have to go buy a brand new phone (or they would reset it) and she would still lose the info. In a last ditch resort before restoring it, we wondered if her sim card would work in my old iPhone 3. (Not understanding what all the sim card does, we gave it a shot.) We pulled her sim card out and while I was trying it in my phone, within just a couple of minutes her phone lit up with a message saying "no sim card inserted" and in the background was her regular screen. I put the sim card back in and everything had reset itself and was back to normal! Not sure why this worked, or if it would work for anyone else, but if nothing else works, give it a try!

Mar 17, 2012 6:43 PM in response to Heathermb83

i have the same problem.

my iphone is a 16gb and jailbroken and i deleted all the data and settings and when it finished loading.. my iphone stayed on the apple black screen and does not move.. i have plugged it in to a charger and it will charge but still stays on the apple screen.. i tried the master reset.... and when i take the phone off the charger it dies...

help please!

Apr 3, 2012 3:29 AM in response to wjosten

Hello, Ive never had this problem for 3 years with my iphone 3gs (16gb) until a couple of weeks and the same thing... it wont start cause its stuck on the apple logo, I wasnt restarting anything, i just ran out of battery and so now ive tried to restore it more than 4 times but unfortunatly its not working... i found your comment different and also other people's iphones got fixed by this... so i thought that i will give it a try but still not working, tried what you said and right now im just normaly restoring it without recovery mode, and really hope that it works. This is a software problem and so i think taht i can fix it but has anyone else got and other formulas that i can try to get my iphone back?... please help, i really hope that i can get it to work by doing this, tell you later what happens. Also i have a really good experience with iphone and thats why i have 3 and really hope that i can get it to work... please Help!!!

Iphone 3G wont turn on past apple logo! Please help!

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