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Level 1

5 points

Iphone 3G wont turn on past apple logo! Please help!

It froze after attempting to delete my facebook app and I turned it off, tried to turn it back on and it wont boot past the apple logo screen. Ive googled the problem and I found that I needed to reset my phone by holding down the power and the home button (which I did) and plug into my computer while holding down the home button then a "connect to itunes" screen would pop up. Well, I did this successfully and Itunes said it had to download a new update for the phone. while downloading, the apple screen went off and the screen went black, Im assuming it turned off and when I tried to get it to the "connect to Itunes" screen again it wouldnt. I continued the process again and now it still wont get to the "connect to Itunes" screen and will only show the apple logo screen. I tried calling apple support and they want $30 just to talk to them. No thanks. Please help me. I have no idea what else to do.

PS...I am not tech-savvy and Im not great on understanding computer talk.

compaq, Windows Vista

Posted on Jan 27, 2011 2:21 PM

Best reply

wjosten

Level 10

95,321 points

Posted on Jan 27, 2011 2:30 PM

See if you force the phone into recovery mode:

Turn off your phone: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone to turn off. If you cannot turn off your phone using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When your phone turns off, release the Sleep/Wake and Home buttons. Then, leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. After restoring from backup, you must sync to restore your iTunes content.

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54 replies

Cait93

Level 1

0 points

Oct 11, 2011 5:15 PM in response to Heathermb83

HELP... This exact same thing happened to me this morning. i am raging because i have a job interview this afternoon and really need my phone! i have tried everything, rang apple support (but they want $40 just to talk to them), even got my boyfriend to try and fix it... i downloaded the latest 10/10/11 facebook app and it froze while installing it... so i turned my phone off, now my phone will turn on but gets stuck on the apple logo... tried connecting, resetting it and reinstalling it but it wont do it... someone HELP!!! P.s My phone is an iPhone4 not 3G.

Message was edited by: Cait93

Oct 11, 2011 5:42 PM in response to Cait93

Exact same thing happened to me! Mine is 3G. Someone please help!!!

Oct 11, 2011 5:50 PM in response to rebeccafromfolsom

the same **** thing happened to me...... my phone turns on then turns off i have the iphone 4 what do i do?????

Oct 11, 2011 6:25 PM in response to Heathermb83

did anyone find a solution to this..

HeatherU

Level 1

0 points

Oct 12, 2011 8:56 PM in response to Arlo11

Same thing happened to me. I updated my facebook app a couple days ago. The update would get past the facebook logo screen. I noticed in iTunes that there was another update to fix that problem. All I had to do was uninstall facebook, then install the new version. Well, after I deleted facebook, my phone was running very, very slow. So I decided to restart my phone, and now it won't go past the logo screen, then turns off. I had a feeling it wouldn't turn back on... I shouldn't have turned it off. I have the original iPhone unlocked and jailbroken. Not sure what to do now. Facebook is definitely to blame.. they are breaking all of our phones!!

Oct 12, 2011 9:14 PM in response to Heathermb83

I had the same issue... here is how i fixed it.... 1. backed up my phone.

2. Did a complete restore (it takes a while)

3 after that it started up, added some app, music etc....... PERFECTION!!!

FYI U HAVE TO UPGRADE TO ITUNES 10.5 / UPGRADE LION (IF U HAVE IT)

Oct 21, 2011 8:38 AM in response to wjosten

wjoten,

What if I am unable to connect it to my computer, in order to force recovery mode, as I am on holiday/vacation and not near my computer? Is there any other way, for example such as connecting to another computer or iPad2 to recover, and then syncing when I get back, or ANYTHING else?!

Nov 1, 2011 4:58 PM in response to Heathermb83

Same thing happened my GF's phone after updating facebook app. Thanks to the help posted here the phone is almost restored. Doing its final check now. Funny she called the people at Apple and the couldn't help her. All they wanted was the serial number on the phone which is impossible to read on that little sim car holder frame.

I am afraid that Apple is going down a very slippery slope.

jomae14

Level 1

0 points

Nov 10, 2011 7:13 AM in response to Heathermb83

excuse me guys,

i have a problem im installing the tlert for my iphone 3Gs then i have to RESTART SPRINGBOARD it.i clicked it then i wait for an hour doesnt do anythig theres only the apple logo i restarted it manually but nothing happened.

dont know what to do plase help urgently

Tealeo

Level 1

0 points

Nov 25, 2011 8:53 AM in response to wjosten

I had the same problem with my week old iphone. I was so upset thinking I'd have to buy a whole new one (it was from ebay). Thank you!!!

Dec 2, 2011 11:04 PM in response to wjosten

hey my phone is doing that same thing but i lost my usb cable to hook it up to my computer. Is there anyway i can still fix it or am i just screwed?

giorgis3

Level 1

0 points

Dec 4, 2011 1:40 PM in response to superprim

how did u backed up when its frozen??

giorgis3

Level 1

0 points

Dec 4, 2011 1:45 PM in response to Heathermb83

Same think happened to me with fb application..i think i ve found the solution...i forced reset many times and it couldnt get past the apple logo..so i didnt touched and letted it trying to open after an hour it just did..( i am not sure about the time it might opened earlier,i checked it after an hour)

Dec 18, 2011 11:43 PM in response to Heathermb83

alright to fix it . you hold down the home and power button for 30 seconds . plug it in and it should say restore. click that and update . then you wait for a bit and your good ! then all you have to do is restore from backup ! 🙂 hope it helped.

gobear

Level 1

0 points

Jan 23, 2012 1:58 AM in response to Heathermb83

I had the same problem.

This is what you need to do.

Do as what wjosten has said in the previous thread.

When the iphone goes blank... this is what you need to do.

1. Unhook your iphone

2. Plug your iphone into a wall charger --> this will bring up the apple logo

3. Unplug from the wall charger

4. Wait until the Apple logo goes away (not sure if this is necessary..but this is what I did)

5. Reconnect to your computer.

6. It will ask the same question about how you need to "restore"... just say yes...since iTunes is already downloading, it won't do much.

7. You may have to repeat steps 2-6 if the screen goes blank before the update is fully downloaded.

8. When the update software is full downloaded, just click update...

9.. The rest...you just click away...

Iphone 3G wont turn on past apple logo! Please help!