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Level 1

6 points

Unknown Error 310 when I try to log into my ITunes Account

Has anyone else had a problem logging into their ITunes Account? I cannot log into my ITunes account from my macbook pro for weeks now and I keep getting the following error message
"We could not complete your ITunes Store request. An unknown error occured (310). There was an error in the ITunes store please try again later."
I have been able to log in to my account via wi-fi at home on my iphone...
I have contacted itunes support team and they have not been very helpful suggesting I sign up for tech support contract...HELP PLEASE..........

Macbook prp, Mac OS X (10.5.8)

Posted on Feb 14, 2011 5:48 PM

Best reply

Josephinrome

Level 1

5 points

Posted on Feb 20, 2011 9:59 AM

I have EXACTLY the same problem with the same error message. It started a few weeks ago. I asked for Apple support and they sent me a list of things to do if I were using MS windows - nice but I've got a macbook pro, and still can't order any music or films or even create a new account b/c the same message keeps coming up. I wrote them back yesterday and will post if I get a solution. Meanwhile, I can access from my office pc...

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21 replies

haylz03

Level 1

0 points

May 1, 2014 12:03 AM in response to Lukavas

Life saver!! Thank you for this post! I have been having problems for weeks now and everyone else was saying how to fix it on a mac not windows. Thanks 🙂

sambraju

Level 1

0 points

May 8, 2014 5:47 AM in response to Kate Dublin

Yes Proxy settings need to be change!thanks to fix the issue:-)

May 29, 2014 4:56 PM in response to Lukavas

I have been having the same problem with itunes and exploreautor in windows 8. When I uncheck the proxy box as mentioned above and then hit okay to close the window, it seems to work. However, if I open it again the box has rechecked itself. Does anyone know how to deal with this? I've tried reinstalling explorer and unchecking the automatic configuration box, but nothing has solved the problem.

Mar 19, 2015 12:09 PM in response to Lukavas

thanx you so much for this i was starting to think i was being dumb when couldn't figure out what to do. i tunes now working properly 🙂

May 10, 2015 11:58 AM in response to mo1577

im also on lan settings so the way i got rid of my 310 error was i went into my internet properties from my control panel then hit connections. go into your lan settings and unclick the proxy server at the bottom 🙂

Nov 6, 2015 7:53 AM in response to jmasson

Exactly my issue. As sson as I got off the corporate network / proxy and on a private DSL (VPN disabled) Everything worked.

Thank you for the heads up.

🙂😁🙂

Unknown Error 310 when I try to log into my ITunes Account