grey screen with lock icon
cannot safe boot. cannot reset PRAM. regular boot startup displays apple icon and spinning wheel.. Have no idea what may have caused issue (not the last one to use it) In other words HELP!
MACBOOK, Mac OS X (10.6.6)
Apple Event: May 7th at 7 am PT
MACBOOK, Mac OS X (10.6.6)
hi,
This is the same screen that I keep seeing. I've owned this white iMac since 2008 (late 2006 model) and I updated it last year, to Lion, then moved to my new house and couldn't log in. I placed it aside and now I really need data off of it. I turn it on, regardless of what I do I'll see the login screen with my picture, no menus and the password won't take. I've been able to get it to the grey lock screen and tried the password (plus some) and nothing. I know the computer works fine, maybe I've tried the password too many times. I tried the Firmware pw removal from apple documents without success, memory as well. Any suggestions without lugging it to the apple store, please do assist. I swear I thought I would have been able to reset the pw with my apple id but no, it won't seem to have the option. scratching my head often. I tried target disk mode, lock screen.
Also, I have all of the manuals, books, cds, etcetera from when I purchased, I've tried all of the original install disks and tried Lion Combo, I ordered the Lion CD (AGAIN PURCHASE grr) and am waiting for it to arrive however I'm quite certain it won't let me by the lock screen- there is no documentation about this screen online except for here, I've searched all day and found this thread- Thanks !
Brandon..... Please tell me you found an easy fix for this?????
I have the exact same issue.
Grey screen with big lock. Only there when i try to reinstall Lion...
Keith Morgan
I have tried to reset my pram by pressing and holding command+option+p+r and by removing one of my memory sticks and same combo and this is the only screen I get.
I was able to do this ! YAY ! I believe I did something incorrectly on the first go with the PRAM reset. I was able to enter Single User Mode with original disk. Yay ! It was indeed the firmware password! Thank you Kappy !
Following Kappy's steps, I did the following;
If you're running OS 9, you may need another mac (though i suspect a PC with firewire and a HFS driver would do) and a firewire cable. You will need to delete preferences pertaining to keychain access and any keychains in the preferences folder in the system holder The first imacs ran this so its plausible
If you're running OS X on the imac
Single user mode would do the trick unless there's open firmware password protection in place
To go into single user mode
These instructions should work for older versions such as 10.4. Khafshoh S' version works for newer systems 10.5 and better - 10.7 also has yet another option for resetting the password involving the 'resetpassword' command in lion recovery.
Instructions for changing the password are based off of Apple's documentation though the documentation goes very in-depth.
You would then mount the file system as writable with
mount -uw /
then find out what the accounts on the system are with
ls /Users/
then change their passwords with
passwd username
reboot and get back into graphical mode with
reboot
Then check the accounts to work out which one is the admin account.
I know this is old, but this worked! Thanks 🙂
grey screen with lock icon