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iTunes freezes after upgrading to Windows 7 SP1 German

Hey there,
since Microsoft has released Windows 7 SP1 x64 today, I've installed this update. Now after booting and starting iTunes, the iTunes window pops up, but the covers do not load and iTunes doesn't react at all. Now when I disconnect my iPhone 4 it immediately starts reacting again. When I then connect my iPhone it freezes again. Though when I start playing some music and then connect the iPhone, the music keeps running. I do have the same Problem when I attach an iPod touch instead of the iPhone!
Any Help would be appreciated.

Regards,
Dennis

Custom, Windows 7, Windows 7 SP1

Posted on Feb 23, 2011 1:09 PM

Reply
89 replies

Mar 5, 2011 5:17 AM in response to Sl33pyD

Been having similar issues with lockups with iPhone & iTunes 10.x running Windows 7 Service Pack 1...

Try this... Run iTunes in Windows 7 Compatibility Mode... Right click on iTunes shortcut, select Properties, Compatibility tab, select Windows 7 from the Compatibility Mode drop-down list, and click OK.

(You can get rid of the Compatibility Mode warning message by going into the Registery and removing the following entry (Remember to make an Export backup before making any changes)
In RegEdit navigate to:
HKEY CURRENTUSER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
Delete following key:
C:\Program Files (x86)\iTunes\iTunes.exe = WIN7RTM

Message was edited by: xander73

Message was edited by: xander73

Message was edited by: xander73

Mar 5, 2011 5:30 AM in response to xander73

ok i tried the one that u said, but it still freezing

All i did is

Right click on iTunes shortcut, select Properties, Compatibility tab, select Windows Vista (Service Pack 2) from the Compatibility Mode drop-down list, and click OK.

and run it

wait lemme quote xander73's post

xander73 wrote:
(You can get rid of the Compatibility Mode warning message by going into the Registry and removing the following entry (Remember to make an Export backup before making any changes)
In RegEdit navigate to:
HKEY CURRENTUSER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
Delete following key:
C:\Program Files (x86)\iTunes\iTunes.exe = WIN7RTM



thats all guys

Mar 5, 2011 12:14 PM in response to jc onte

Open Itunes
Open Task manager
Click on process tab

Connect device, Ipod, Iphone, Ipad
Wait for it to show up in Itunes
Swap to applications tab in Task manager
If Itunes is not responding
Disconnect device and reconnect while viewing process tab

If still goes not responding in applications tab
Closed Itunes
Disconnect device

Start over

Open Itunes
Open task manager and view process tab
Connect device

Windows 7 SP1 has some changes that may be causing the issue

I have the problem with an Ipod 2G

When connecting a device, it is using the conhost.exe process that is getting hung on loading, then another instance loads

The problem is not Itunes, it is with the way Windows 7 SP1 is looking at hardware

Mar 9, 2011 10:09 PM in response to Sl33pyD

I have the same issue. I have tried the USB fix from the mydigitallife site and no difference. However I can confirm that stopping apple mobile device service will unlock the iTunes process but of course there is no iPhone nor iPad in iTunes.

I also tried removing apple devices from device manager and same results, nothing.

Mar 13, 2011 8:08 PM in response to NewMacMiniUser

I'm having the same problem. I have KB2488113 installed already and it doesn't help. I also applied the USB driver fix at http://forums.mydigitallife.info/threads/24666-The-Windows-7-SP1-USB-Driver-Bug- %28what-it-is-and-how-to-fix-it%29 (at http://code.kliu.org/.etc/7601usbfix/) because two of my system files were actually the old version. However, it still didn't help. (Each thing I try seems to work the first time, but after unplugging the phone and plugging in back it, the problem is back.)

Yes, restart the Apple Mobile Device service sometime gets it going, but this is a nasty workaround, not a fix.

I spent about two hours on the phone today with Apple and it's now getting escalated to their software engineers.

I'm using iTunes 10.2.1.1

iTunes freezes after upgrading to Windows 7 SP1 German

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