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App Store Not Working

14735 Views 15 Replies Latest reply: Apr 22, 2013 9:08 PM by crotel RSS
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ksanthan Calculating status...
Currently Being Moderated
Feb 26, 2011 8:19 AM
I first selected Face time app and hit download. It asks me to enter my Apple ID and password. I do this and it accepts the details fine. It then asks me to confirm billing information by re-entering my password. I do this and the notice closes.

Nothing happens at all. The app is not downloaded, no windows appear or disappear. No files are added to the "Applications" or "Downloads" folder.
Mac Book Pro, Mac OS X (10.6.6)
  • Dah•veed Level 7 Level 7 (29,565 points)
    Currently Being Moderated
    Feb 26, 2011 8:58 AM (in response to ksanthan)
    Welcome to the Apple Discussions!

    With your account verified, try the following options in order to see if they help fix the issue:

    1. Clear the App Store cache
    Go to the /username/Library/Caches/com.apple.appstore/ folder and remove the file called "Cache.db." Then relaunch the App Store and try again. You can also try removing the entire "com.apple.appstore" folder from the caches directory and retry the store.

    2. Clear Store preferences
    As with other applications, corruption in the store's preferences file may result in odd behavior and may affect functions like logging in. Try going to the /username/Library/Preferences/ folder and remove the file called "com.apple.storeagent.plist." Then relaunch the App Store and try again.

    3. Fix permissions
    If the first two options do not work, try opening Disk Utility and running a full permissions fix on the boot drive. This should ensure all system files are properly accessible by the system and hopefully correct any error with file access that could be contributing to the problem.

    4. Reset all warnings in the iTunes Store
    Your Mac App Store account should be your iTunes Store account. Open iTunes and enter the iTunes Store. If you are not signed into your account, sign in. Enter your account by clicking your account name in the upper right up the iTunes Store and review your account. At the bottom of your account information page choose +Reset all warnings for buying and downloading+.

    5. Run combo updater
    Lastly, if the App Store application or a required system component is corrupted, you should be able to overcome the problem by reinstalling it. Go to the Apple Support Downloads page and get the latest combo updater (currently OS X 10.6.6). Restart the system into Safe Mode by holding the Shift key at boot-up, and then run the downloaded installer when in Safe Mode.


    Dah•veed

    Early '09 Mac mini - 8GB RAM, Early '06 17" iMac CD - 2 GB RAM, Mac OS X (10.6.6), Happily using Macs since 1984!
  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Feb 26, 2011 11:14 AM (in response to ksanthan)
    Hi,

    Quit the Mac App Store if it's open.

    Launch iTunes. From the iTunes menu bar click iTunes / Preferences then select the Advanced tab.

    Click: Reset warnings and reset cache.

    From the menu bar again click Store / View My Account.

    Make sure the Security code for your credit card is available. Then from the menu bar click Store / Sign out.

    Restart your Mac. Try the MAS again.








    Carolyn
    27" iMac 3.2GHz i3 MBAir iPad iPhone 4 iLife iWork / AirPlay ATV2 AiportExtr, Mac OS X (10.6.6), QTPro Intuos Epson Olympus Airport JBL
  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Feb 26, 2011 11:25 AM (in response to Dah•veed)
    Hi David,

    Your post here sure resembles my mine at this link.



    http://discussions.apple.com/thread.jspa?threadID=2763044&tstart=0











    Carolyn
    27" iMac 3.2GHz i3 MBAir iPad iPhone 4 iLife iWork / AirPlay ATV2 AiportExtr, Mac OS X (10.6.6), QTPro Intuos Epson Olympus Airport JBL
  • Dah•veed Level 7 Level 7 (29,565 points)
    Currently Being Moderated
    Feb 26, 2011 11:41 AM (in response to Carolyn Samit)
    These steps are a general consensus of troubleshooting steps to try from around the web regarding issues with the Mac App Store. There are many folks out there who appear to agree with your wisdom.
    Early '09 Mac mini - 8GB RAM, Early '06 17" iMac CD - 2 GB RAM, Mac OS X (10.6.6), Happily using Macs since 1984!
  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Feb 26, 2011 12:02 PM (in response to Dah•veed)
    Just sayin'










    Carolyn
    27" iMac 3.2GHz i3 MBAir iPad iPhone 4 iLife iWork / AirPlay ATV2 AiportExtr, Mac OS X (10.6.6), QTPro Intuos Epson Olympus Airport JBL
  • Dah•veed Level 7 Level 7 (29,565 points)
    Currently Being Moderated
    Feb 26, 2011 12:23 PM (in response to Carolyn Samit)
    Just saying what?

    That you somehow own standardized troubleshooting suggestions? And that only you may suggest them here in this forum? These apply to any app that may be acting up. The only thing that makes them unique here is the files' particularity to the MAS.

    You mostly ignore my existence, why the sudden interest in my post?
    Early '09 Mac mini - 8GB RAM, Early '06 17" iMac CD - 2 GB RAM, Mac OS X (10.6.6), Happily using Macs since 1984!
  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Feb 26, 2011 2:01 PM (in response to ksanthan)
    You're welcome
    27" iMac 3.2GHz i3 MBAir iPad iPhone 4 iLife iWork / AirPlay ATV2 AiportExtr, Mac OS X (10.6.6), QTPro Intuos Epson Olympus Airport JBL
  • mkbruce Calculating status...
    Currently Being Moderated
    Feb 27, 2011 3:42 PM (in response to Carolyn Samit)
    I think the key piece of information that solves the problem is the checking (and adding if missing) the credit card security code. All the other 'solutions'- i.e. clearing caches, preferences, etc - did not solve the problem for me. But as soon as I added the security code using iTunes 'View My Account', the Mac App Store started working.
    MacBook Pro, Mac OS X (10.5.4)
  • Dah•veed Level 7 Level 7 (29,565 points)
    Currently Being Moderated
    Feb 27, 2011 4:00 PM (in response to mkbruce)
    That makes sense, because the bank card is useless to the account without that code because it cannot be charged against. Unfortunately that is not something some of us would not think of because the bank cards in our countries do not have the 3 digit security code. Here in Mexico, cards for solely domestic use do not have the code, only cards that folks would perchance use internationally have it.

    I am glad you got it working.
    Early '09 Mac mini - 8GB RAM, Early '06 17" iMac CD - 2 GB RAM, Mac OS X (10.6.6), Happily using Macs since 1984!
  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Feb 27, 2011 10:26 PM (in response to mkbruce)
    27" iMac 3.2GHz i3 MBAir iPad iPhone 4 iLife iWork / AirPlay ATV2 AiportExtr, Mac OS X (10.6.6), QTPro Intuos Epson Olympus Airport JBL
  • Berhanu Calculating status...
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    Jan 13, 2012 1:30 PM (in response to ksanthan)

    I'm having issue's with MAS as well I have tried the suggested fix stated here and I still can't download anything. When I attempt I only get the grey spining wheel in MAS and nothing happens. What is the problem?

  • LouieMac23 Calculating status...
    Currently Being Moderated
    May 25, 2012 3:54 PM (in response to Berhanu)

    I have a mac mini with OS Lion. appstore was making issues started out with Error 13 then unknown error and now only spinning wheel. not able to sign out or update or purchase nothing.. PLEASE HELP with this issues.

  • Savvides Calculating status...
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    Apr 21, 2013 4:38 AM (in response to Dah•veed)

    Thanx!!! Work for me!!!

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