Previous 1 5 6 7 8 9 Next 130 Replies Latest reply: Sep 28, 2013 1:32 AM by imangry Go to original post
  • LanDoctor Level 1 Level 1 (0 points)

    In my case, it was a matter of simply removing RealPlayer and iTunes store began to work. There is a diagnostics feature in iTunes and I'd run it against your network to see what it tells you.  I'm not a big fan of registry cleaners as they can do more harm than good if not careful.

     

    If it was me, I'd 1st remove RealPlayer completely and make sure after a reboot, the folders under Program Files or Program Files(x86) and Common have been cleared of it.  Then remove all your apple applications one by one until they are all gone.  Apple is pretty good at house keeping on the way out.  Do not remove any of your iTunes folders in Music as this has your database.  Make sure you can do a clean boot and you can browse the web and including secure pages.  Then install iTunes fresh from http://www.apple.com/itunes/download/

     

    You might also find it helpful (but do at your own risk), to remove the apple folders or rename them in the hidden folder in %userprofile%\appdata (if Windows 7).  In Windows XP, it might be under %userprofile%\local settings.  This is simply what I would do as a last resort to clean house.  You will also find a TEMP folder in your local settings that gets rather full of junk.

     

    Other people have suggested running a command prompt as an administrator and resetting the TCP Sockets (netsh winsock reset).  You can try this as it might work, but just make sure you have a way out if something happens like a backup.  You can get a free program that will make a full image of your drive to an external drive and works wonders.  Plus you can browse it to restore folders or files.  http://www.runtime.org/driveimage-xml.htm

     

    Long story short, you need to see what is failing first, then take all the stuff off, and when done, install iTunes again.  Keep in mind, the folders in APPDATA have backups of your iPod and a bunch of other stuff so I lean on the side of renaming vs deletion.

     

    Good luck CrazyCloud14

     

    Ken

     

    Ken

  • crazycloud14 Level 1 Level 1 (0 points)

    I tried what said to do Ken and it didn't help.  Thank you for the detailed instuctions.  I'm suprised when I read all these pages how many people are having this problem.  It's interesting that there are so many solutions to not

    conecting to the store. I've used Itunes for about 3 years now to buy music and never had this much of a problem.

    I wonder what happened to the software?

  • LanDoctor Level 1 Level 1 (0 points)

    CrazyCloud14,

     

    I feel your pain.  When this 1st happend, I had no idea what went wrong except I knew was I had a new Dell Inspiron and at some point the store broke.  iTunes was working fine on my 1-month old computer and around an update to 10.6, things fell apart.  It was frustrating to a point where I did a factory restore and started loading software one at a time until it broke.  This is when I concluded it was RealPlayer 15 and iTunes 10.6.  Fortunatly when I removed the RealPlayer, iTunes started working.  The one thing you can do is in the help menu of iTunes where there is an option to run Diagnostics for iTunes.  This is when I found the problem why when starting the software, the store just sat there blank.  I'm with you in that I've used iTunes for many years with little problems until recently.  Luckily I have found Amazon store has been flawless for music purchases and even have things on sale.

     

    Long story short, I was lucky in that I had an idea when iTunes broke.  Something is getting in the way so run Diagnostics to see if you can even talk to the store.  If not, then either another program is conflicting, the firewall or anti-virus program is blocking it.

     

    There is an update to 10.6 (10.6.1) that just came out not to long ago and you can try it.  Doubt you can go back to a prior release that worked since it updates the database during release updates.  Unless you do a clean install and add your music again - which I can't imagine would be fun.

     

    Run Diagnostics and see where that takes you then look in your program list to see when you installed each program and possibly start peeling things back.

     

    I wish you the best and good luck.

  • crazycloud14 Level 1 Level 1 (0 points)

    I finally found the solution for my problem.  I have a windows 7 PC.  For weeks I tried everything here.

    I downloaded the autoruns program

     

    http://technet.microsoft.com/en-us/sysinternals/bb963902

     

    I looked at winsock providers and noticed that something called speedbit video accelerator was also running

    I could not completely ininstall it.   I went to the services tab in autoruns and unchecked speedbit video accelerator

    and "HOLY SMOKES" I could connect to the ITUNES store after months of pulling my hair out, installing and reinstalling software.  This is sort of hinted at elsewhere in these threads.  I think realtunes installs the speed bit video accellerator, I'm not sure.  i COMPLETELY uninstalled the real player before but it didn;t work

    I sure hope this helps someone out there, cause I was LOOSING my mind.  LOL.

    maybe someone here can provide the origin of speedbit video accelerator and why is screws with Itunes?

  • LanDoctor Level 1 Level 1 (0 points)

    Nice job CrazyCloud14.  Found an interesting article regarding speedbit and realplayer (http://www.speedbit.com/press/press_realnetworks.asp).

     

    I hope Apple, Real and Speedbit are listening.

     

    Ken

  • ZeferFalcon Level 1 Level 1 (0 points)

    Hey guys. I am running a Windows 7 machine myself. It is fairly new and does not contain RealPlayer or anything. I downloaded autoruns and nothing like speedbit or anything that seems to conflict with iTunes is running on the machine without my knowledge. When I installed iTunes my firewall did not automatically ask me for an exception or to confirm the programs certificate or anything like it usually does. I checked my firewall and added iTunes to the trusted application section (my firewall did not even have its own heading for it yet) and still it will not connect. My Ipod touch itself can access the store, so it has to be something to do with my laptop, but I cannot fathom what. Each time I open iTunes to check stuff out it tries to access the store now, without me telling it to and just sits there. After a few seconds of failed attempts the program seems to hang itself up. Any insight at all would be helpful at this point. I'll keep searching on my own and see what I can come up with. Thanks

  • Satya Singh Level 1 Level 1 (0 points)

    hey guyz, i have tried everything....from parental lock to winsock reset.....i donot have real player installed and neither speedbit....even tried uninstalling my itunes in the order told and then reinstalling....nothing seems to work....can neone help me out??

  • draigerolf Level 1 Level 1 (0 points)

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  • draigerolf Level 1 Level 1 (0 points)

    check the following video god promise it works have faith http://www.youtube.com/watch?v=H_0dbmTcmfs&feature=related

  • draigerolf Level 1 Level 1 (0 points)

    check the following video god promise it works have faith http://www.youtube.com/watch?v=H_0dbmTcmfs&feature=related

  • imangry Level 1 Level 1 (0 points)

    this *****

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