MacBook Pro 2011 17" hard freeze

Shamash, just restart and try the Std test first a few times (without restarting each time).

I've had issues with the finder beachballing & then it drops or locks up when trying to open my external drive, so I erased my drive, reloaded OS X & setup migration assistant this morning. maybe the first batch out the door wern't right - ifixit complained about too much thermal paste on the chips & heatsink. I've had no heat issues, but haven't worked the computer very hard yet before last night & didn't have my stuff migrated to it yet - so this was on the factory install build & a new acct with a few apps installed.

Sorry for getting back to this so late, but I ran more hardware tests at around 50% battery power and charging, and they still came back without anything.

I just reinstalled OSX and am currently migrating ONLY my Applications Folder from my Time Machine backup.

Throwin an update in... I reinstalled OSX and only took my applications from my Time Machine backup... same old issue still here. I'm trying to get ahold of the Apple guy I was talking to yesterday but its proving to be kinda difficult.

RMA issued today. Sending my machine back for a full refund. I'm going to wait until they figure this out before handing over my money.

What is beyond hilarious it would have taken one person a day to reveal all of this to Apple before the thing was released. I wonder if their QA department only checks iCal and Mac Mail?

I waited a week. glad I did. mine hasn't done any of this, you guys buy it right away when it was announced? mine came from the factory, was a cto & not a ready-boxed machine, so it's fresh (shipped march 4).

Macbook Pro 15" Core i7 2.3 Ghz. I've had 4 Kernel Panics in the last two days, and two freezes under load. Rendering video, or running VMware seem to exacerbate the problem. Fans ramp up, and then Voila! Kernel Panic. This is ridiculous... I'm calling Apple for a replacement.

I did the same thing you did kmac1036. Mine was a CTO, came from china, shipped the same day you got yours.

Smart move. One has to seriously question exactly how (and how thoroughly) they check these products out before they release them. I have not bought it (yet) and am glad after seeing all the threads and posts. IMHO here is a lot of risk in buying the first rev. of a new hardware release. Heck, as far as I can tell, even Intel's release of the CPU's was as recent as late January. So, not a big surprise overall.

I am the black sheep when it comes to these systems. every machine in my sig list has been replaced. no matter what I do, how well cared for, I get 2 years tops. applecare has served me well & waiting to make sure mine is ok.

Hi all,

I'm definitely experiencing issues with complete freezing of my new MBP. Here are the specs:

2.3 Ghz Core i7, 8GB RAM (from Corsair, machine came with 4GB stock) and 500GB 7200 PRM HDD.

Under normal use I have not had any issues but when testing StarCraft II and Minecraft, I will randomly incur a lockup where only the pointer is usable. In some situations I can play for hours without issue but in others it won't even take 5 minutes for a lockup to occur.

Has anyone tried to reproduce these issues using Boot Camp? I plan to install Windows 7 Ultimate 64-bit and see if the problems are indeed related to the manufacturing of these units or if the extensions in OS X for supporting the new hardware are buggy.

People: You are NOT helping with this issue! I am reading SO many posts from people demanding replacements but GUESS WHAT: This is not a problem with your machine - it is a software/firmware issue. Any new MBP you get will have this problem. Instead of calling demanding a replacement, WAIT for the update, and in the meantime call and raise awareness about this issue. Thanks!

Message was edited by: Adam Adkins

I kinda agree with you, lots of unwarranted crying on some things - ooh it's kinda warm/hot. the hard drive makes noise! the fans come on when it's warm...

it's a QUAD CORE freaking processor! apple has crammed a mac pro into a laptop finally. they should have done a bit better testing on the software extensions maybe but I saw a lot of griping for an updated system too... in the dog house either way.

I can't have my machine freezing tho when I need it. doing a live recording or something like that, doesn't cut it. fan noise, hard drive, temp, all acceptable to me. when you work a machine, this is what happens. my work is more important than worrying about a little chatter from a drive or the fan running hard.

Im not too worried about the fan running a bit loud or hard, it may need to - this is a powerful machine. Cutouts and freezes should not be occurring and this is a worry, should not need to spend nearly 3 grand on a computer that does this and then have to wait for an update When?!

If the first batch may have been a problem then apple should address this and have them auto replaced and mention the recall. If Apple is unaware of the issue then they should be made aware of it. Mine was ordered on the 28th and is shipped on the 3rd (hope its ok).

Adam Adkins wrote:
People: You are NOT helping with this issue! I am reading SO many posts from people demanding replacements but GUESS WHAT: This is not a problem with your machine - it is a software/firmware issue. Any new MBP you get will have this problem. Instead of calling demanding a replacement, WAIT for the update, and in the meantime call and raise awareness about this issue. Thanks!

Message was edited by: Adam Adkins

Adam is exactly right. If you're having troubles, call Apple in addition to posting here. There's evidence that Apple Engineering is already working on this issue, so I suspect we'll see a fix shortly.