MacBook Pro 2011 17" hard freeze

Michael K wrote:
2. it looked like the graphics chip had lost its power, saw the following error message in the logs
+ATIFramebufferNI::setPowerState(0xffffff800c4f3000, 0 -> 2) timed out after 45117 ms+

do you other guys have this error as well after the system froze?

hi guys, I too am experiencing the crashes, twice so far while both related to starcraft.

i wonder if this is a hardware issues or firmware issue? should i just wait or return it 😟

@dnakad -- Please stop cross-posting. I keep getting email notifications about posts to two different threads and it turns out those posts are exactly the same.

Sorry.

You don't need to repair the hard drive from the Install DVD and use Safe Mode. They do the same thing, so one or the other will suffice (but the hard drive should be repaired every single time you have a hard freeze, since a forced shutdown can create hard drive problems).

Also, this isn't as important on a brand new machine since it hasn't been substantially altered with software updates, but, as things go forward, it's important to boot normally and use Disk Utility from the hard drive (rather than the DVD) to repair permissions.

Wishing all of you the best of luck. I'm sure loving my 13-incher, but my game-playing is limited to solitaire and Bookworm so I'm not seeing the problems you are seeing with graphic-intensive games.

Nicholas N-

My computer was fully charged but plugged in while doing the AHT.

I do have connection to the internet during my freezes.

Mac doesn't dim, atleast not for 10ish minutes. However, fans eventually stop and music turns off.

Looking forward to calling back in to Apple in a few hours and getting this finished.

shamash,
before you contact Apple (and by the way let us know what they say) - please try this...

Boot up into AHT (D key) (make sure you have less than 70% charge and more than 20% charge on your battery, and the power connector is in). Then do the std test and repeat a few more times without restarting - Do you get an error such as- tmp' error ??

Shamash... (as to the above...It Is Important to run AHT when battery is not fully charged and plugged into charger..as mentioned above) _ an error will definitely not occur if already charged or running test from battery only.

Before I do this, where to errors appear? I assume my system passed because it said something like "passes, 7" but is there a log? Or something that I can read that will show me?

You boot up holding the 'D' key down and do the test the error will appear there (If it does). You have already done this 8 times and it would have said passed in the Apple Hardware Test screen. When you reboot normally you can again see the error under about this mac - more info and then diagnostics. Let me know how you get on.

So even though the test said I passed 7 times, the diagnostics tool says:
Apple Hardware Test:

Last Run: 3/10/11 9:07 PM
Version: 3A209
Loop Count: 4
Result: User stopped tests.

I'll unplug it and let it just run the tests until it dies and post the results when I turn it back on.

Shamash, You need to run the tests with the *power supply plugged in and charging the macbook, make sure you have about 20-70% charge left on the battery when you do this*. Do not stop the tests.

Ohhhh I misread your original post. Apple had me run looped tests, so stopping the tests is the only way to, well, stop the tests :P Regardless, I'll die down to 20% and do tests then once you respond to the looped thing.

Shamash you just need to run the STD test a few times it takes a few minuites each time, you do not need to do the extended tests they take ages. You can run the Apple hardware test when your charging your mac and the battery reads anything from 20% to 70%. so if your battery is around there or half full you can plug the charger in (if its not already plugged in) and run the tests now. Get back to me when your done

Are you sure to do the standard test? The apple guy I was working with had me do extended tests on the looped setting.