MacBook Pro 2011 17" hard freeze

Overheat? The fans revved and suddenly I could use nothing but the cursor. Had to hold down the power switch to kill all and then re-power & startup. I wasn't doing anything unusual, but I had 7 apps open and was amid an auto-backup to TimeMachine.

Just a little disillusioned and concerned, wondering if anyone else there has experienced a hard freeze like this.

macbook pro 17" 2011, Mac OS X (10.6.6)

Posted on Mar 1, 2011 11:15 AM

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2,292 replies

Mar 20, 2011 10:23 AM in response to Rensoom

This is also happening to me. I took it into an Apple Store to see what they could do... and i couldn't recreate the issue as they keep the store cooler than my house is normally.

It seems to be doing better since my visit to the store, though I believe its just me keeping the bottom of the laptop open to the air (especially since it averages with my workload 70-80 degrees Celsius.

Mar 20, 2011 10:28 AM in response to John Harrold

John Harrold wrote:
Horniasty,

Are you talking about windows under a virtual machine (vmware or parallels) or bootcamp?


It's a bootcamp assisted genuine Windows 7 Ultimate 64-bit install, with few Autodesk CAD software - used few times, produced some renders at full speed etc. , and one game (CoD:MW2)
It all worked perfect for 2 days, as did MacOS, then it all went down at the same occurrence

Mar 20, 2011 10:33 AM in response to spdbmp

Yeah I agree, I have a macbook pro 2007 with the same problem from before the new ones came out. But it doesnt seem to occur as much as others seem to have.

I have apps crashing at high load and very occasionally the screen hangs as others mention and I can only move the mouse. This has only happened for maybe a month or so after I did a software update so is there any way I can revert back down to Mac OS X 10.6.1?

Mar 20, 2011 10:36 AM in response to Rensoom

I got a new MBP 2.2 17" a couple of weeks ago when they came out and mine is freezing as well. I can't even move my cursor; the whole screen just freezes. Only seems to happen when I'm doing high CPU / GFX stuff, such as topaz denoise in photoshop.

If I shut down photohop first, then reopen it fresh and run denoise, it's less likely to freeze, although still does some times.

The CPU / fans also can go a bit crazy if I use video calling with skype.

Mar 20, 2011 10:42 AM in response to Rensoom

Hello,

I'm on a 2011 15 inch MacBook Pro i7 2.2Ghz, computer is less then a month old.

I can't play the Sims 3 on the lowest graphic settings WITH a cooling pad because the laptop gets dangerously hot. It has also crashed a few times when running multiple programs.

I have basically given up on playing any disc based games on it because of the over-heating/crashing problem.

Mar 20, 2011 11:00 AM in response to Rensoom

I have had my MacBook Pro that I purchased last November (2010) and it has started freezing up. Mine was not hanging when I worked with it, but after it went into the screensaver and the screen blanked. I was running Electric Sheep. Once I switched over to RSS screensaver feed, that hangs quit happening.

In one instance of the 3 or so hangs I've had in the past few days, the fan was running on high. Every time I've had to hold the power button to do a hard restart.

Mar 20, 2011 11:39 AM in response to John Harrold

From our Reddit discussion someone just said:

"It appears to be a problem with software that controls the fan speed. I can confirm that removing iStat Menus will eliminate the freeze. Others were using a different program, SMCFanControl, and removing it also fixed the freeze."

http://www.reddit.com/r/apple/comments/g7fin/2011macbook_pros_confirmed_to_crash_underload/

Mar 20, 2011 11:40 AM in response to dnakad

I have it on good authority that the way the OS gets installed on the assembly line has subtle differences to the way the installer disc does its thing. I have also heard that most of Apple's internal testing is done using machines that have been wiped and then "fresh installed" using the bundled disc. Because of this, I always wipe a new Mac when I get it and do a clean install from disc. Some people may think this a silly and unnecessary step, but I have been running my 2010 i7 MBP that way since it came out, with only one or two crashes in almost a year of hard use, and they were almost certainly my fault, not the machine's. If the folks at Apple suggest a clean install, I would definitely try it, even if the above rumors no longer have any basis in reality.

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MacBook Pro 2011 17" hard freeze

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