Please forgive me if I came off a little rude. It just stems from the frustration I'm having. To give you an idea I HAVE to take these classes which I'm sure you know of. Ones like the thumb drive class all soldiers have to take. Well I have a few of them to take but I have to log onto ako to take them. I don't have a cac reader so I have to type in my password. I don't log on to ako very much so it's hard for me to remember my password because of the must be 10 character long, 2 upper case, 2 numbers, and 2 special characters. I guess I could write it down but that would defeat the point. So now that I can't remember my password I have to reset it. I can't just get an email sent to my personal email to remind me. So I go to reset it I type in my user name then hit send but when I click on send nothing happened I'm sure it's because I'm on a Mac. So then I have to find a pc somewhere to reset password. I'm sure there is some setting somewhere where all I have to do is this thing and it will work.... Bla bla bla. No! It should just work! Don't even get me started with mypay.... Or even medical records. I was hurt in basic training went to the doctor in ait and was supposed to be given a LOD form sent to me after I left but the sergeant never sent it. Now I'm stuck and have no way of proving it. So now I have to pay for my MRI. I tried going onto ako and looking up medical records but it's just to complicated and I gave up. The thing about it is, it would be one thing if AKO was optional but it's not. As a US Army Soldier we are all required to be on it and use it. That's why when they say things like "we have over 900,000 logins daily so people must be liking it"... That's because we don't have a choice we have to use AKO. If we are going to be made to use it then make it usable! The graphics are just simply terrible! I'll give you that it has a lot of features and does a lot, but does it do it well? As I said in my earlier post Apple has shown you can get all the security without compromising Elegant Design, Costumer Service, and Ease of Use. Key one ease of use.
A huge thing for us would be when we see the leadership try to say it's great when we all know it's not. We can understand funding maybe low or this or that but when you try to defend it, it makes us feel like it will never be better if the leadership won't recognize that it has huge flaws, then we aren't ever going to change it.
Thanks for listening...
