1 2 3 4 Previous Next 205 Replies Latest reply: Jun 7, 2011 3:30 PM by stevejacobson Go to original post
  • 15. Re: metadata problems after update
    CaesarTheDay Level 1 Level 1 (0 points)
    I noticed that this only happens on my Children's genre as well and only on movies. When I browse to the movies, by genre, Children's I get the entire iTunes library. The movies show up when organizing alphabetically or by 'unwatched'. Happened immediately after updating to 4.3.

    Just chiming "me too" hoping that Apple provides a fix.
  • 16. Re: metadata problems after update
    TeeTw0 Level 1 Level 1 (35 points)
    Noticing the exact same problem. Rather annoying and a bit puzzling that this would not have been caught during the testing.

    Other than this issue I'm really happy with the update though.
  • 17. Re: metadata problems after update
    Rodger Graham-Wilson Level 1 Level 1 (10 points)
    I am also having the same issue. There was no issue with the iTunes 10.2.1 update as this was delivered before the iOS 4.3 update. But, I have noticed that, for me, it only effects Movies and TV Shows added on and after 02/28/11.
  • 18. Re: metadata problems after update
    jamalcolm Level 1 Level 1 (0 points)
    Having the same problem. However, any movies or TV shows purchased on iTunes still show the descriptions. Movies that I ripped from DVD do not, even though they show on iTunes. I have left feedback with Apple.
  • 19. Re: metadata problems after update
    sandler77 Level 1 Level 1 (70 points)
    Same problem. Descriptions are missing. Also, once a movie starts, pressing "up" on the remote doesn't show the album art or the description either. Super lame that a brand new update was not beta tested by Apple before public release... Hope we see a bug fix very soon.
  • 20. Re: metadata problems after update
    markj17 Level 1 Level 1 (0 points)
    Same exact issue here. For me it happens for multiple generes not just Children's movies.
  • 21. Re: metadata problems after update
    markj17 Level 1 Level 1 (0 points)
    Let me add to what I just posted, because I think I figured out what is causing it. It seems to only happen to genre that include an apostrophe. Batch editing the genre to remove the apostrophe fixes the problem.

    I did that and now it is working again.
  • 22. Re: metadata problems after update
    youngstreet Level 1 Level 1 (5 points)
    Descriptions not showing up for me either. I've tested using content in the "Comedy" genre (no apostrophe).
  • 23. Re: metadata problems after update
    KrisBu Level 1 Level 1 (0 points)
    I have this issue too; it's really frustrating and I can't believe it wasn't an intentional change - just one without regard for its customer base.

    It would be nice if Apple produced some kind of known bugs/issues list that it was actively working on. Would give us some kind of feeling that they are actually doing something about this (the joys of customer service or lack of it!).
  • 24. Re: metadata problems after update
    Michael Maeder Level 1 Level 1 (0 points)
    Not showing up for me either. iTunes 10.2.1 ATV 4.2
  • 25. Re: metadata problems after update
    sandler77 Level 1 Level 1 (70 points)
    It does not matter what the genre name is, or whether you have an apostrophe or not. The same issue happens after the iOS 4.2 update in Apple TV, along with all of the recent updates that hit the iOS 4.3 software and iTunes 10.2 software. Some sort of bug confirmed by the dozens of Apple TV 2 customers who post on these discussion boards. I hope that Apple notices the 1000+ views and lots of discussion replies. We need to keep posting about it, since we are all now working with what seems to be "beta software" and hope that enough voices will convince Apple to update the Apple TV 2 software soon after its just released "updated" version of its iOS software...

    Along with the obvious "Flicker problem" seen on many HDTVs after this recent 4.2 Apple TV update, maybe the combined efforts of the hundreds of discussion board posts will move Apple in the right direction.
  • 26. Re: metadata problems after update
    gaz6uk Level 1 Level 1 (0 points)
    Yeah same problem here, I have quite a large library of HD and SD movies on an external drive connected via airport and several movies won't now play and others are quitting after a short while (drop outs etc) after the Apple TV and iTunes updates.

    I have re-encoded 1 problem movie that was previously encoded on the Handbrake Apple TV 2 setting, and now using the original Apple TV setting, this now works fine but is going to be a real pain (not to mention time consuming) re-encoding all the problem movies.

    Can anyone help with both the movie data and the movie not playing issue.
  • 27. Re: metadata problems after update
    J0nx Level 1 Level 1 (0 points)
    Same for me. I digitized my entire movie collection which took me many months and after this firmware none of my blu ray conversions work (had to reencode the blu rays with handbrake to get them to work now when they worked fine before with old firmware using pavtube)and none of the descriptions show up in apple tv now either. Thankfully the vast majority of my collection was DVD and they still work. This represents many hundreds of hours of work on my part and it was wiped out in a matter of minutes by this untested firmware and itunes release. I am NOT a happy camper right now. No way NO how I install this garbage on my iphone4 because I'm sure it will probably break my car connectivity judging by how it wrecked my appletv's. Fix it now!
  • 28. Re: metadata problems after update
    Alohajoe5 Level 1 Level 1 (0 points)
    I contacted apple as my Apple TV was still under telephone support. They had me restore the Apple TV, which did not fix the problem. Now they want me to take the Apple TV to the nearest store and swap it for a new one, though I'm very confused how a software problem is causing a hardware problem, when I asked about this they indicated that this bug was something that they were looking into and they wanted to get their hands on hardware with this bug to "look into it further".
  • 29. Re: metadata problems after update
    scarmer Level 1 Level 1 (0 points)
    As others may have mentioned, I actually didn't update iTunes until after the ATV2 upgrade, and I lost of the metadata immediately after the 4.2 upgrade and before I updated iTunes. I actually updated iTunes at that point, thinking it was an issue with them being out-of-sync perhaps, but updating iTunes did not fix the problem. I have lost (in ATV2) all the video descriptions. They still exist in iTunes.
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