Home Sharing drop out with Apple TV2

Just did the updates for i-tunes (10.2.1), ATV2 (4.2), and Ipad (4.3). And what I'm getting is when I stream from the computer using the ipad remote app, music starts then just stops. I go to ATV settings and turn airplay off then back on, then the music start again. Then goes out again. But if I just use the ATV, music, photos, YouTube, movies, etc.. everything works fine. It just when I stream. ATV show strong WI-FI signal. Never had any issues until I did the updates. Tried rebooting ATV, did a restart on the computer. NO GO. I'm thinking it's a home sharing issue but I don't really know. Has anyone else having any problems since the new updates? Or any ideas on what I should try. Any help would be great...
Thanks

iMac 27" 3.06 intel core 2 duo, Mac OS X (10.6.5), Airport extreme dual band

Posted on Mar 9, 2011 6:42 PM

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884 replies

Jul 23, 2011 11:28 AM in response to hardytoothdr

Although my issue with ATV is slightly different from most of the posters here, it is similar. My ATV doesn't drop in the middle of playing something, but my home content disappears (playslists, movies, etc) from the My Computer list. Restarting iTunes always fixes it.


I've long suspected Sleep settings as being the problem, and since seing the post by hardytoothdr I've just changed my sleep setting to never.


I'll post back in a few days the results of this change.

Jul 23, 2011 3:49 PM in response to Jrroz

so many posts here now. and i know well the frustration, but i'm just repeating a post i made way back, which may be satisfactory to some, although defeats purpose of wireless etc, i know.

cables... i plugged an ethernet cable from router to atv2. i also plugged ethernet cable from router to laptop (itunes library). so both are hard-cabled to router. and it has been 100% watertight since. zero dropouts for the last 6 weeks. robust.

once i knew the cabled approach worked, i drilled small holes in floor and actually ran the cables under my house. granted, we have a tiny house.

i noticed that even if i have airport set to 'on' on macbook and i pull out the ethernet cable, the homesharing drops. not necessarily straight away, but eventually. as soon as i plug ethernet cable back into laptop, homesharing comes back immediately. if i turn 'off' airport, but still have ethernet cable attached, atv2 and homesharing still fine.

i just presume that the wireless connection isn't constant and if it drops for just half a second, its enough to mess with homesharing.

cables were my answer. not for everyone though i know.

i havent messed with any router or network settings at all. firewall is on.

others have said this solution didnt work for them. and it defeats the purpose of wireless. i know all that. but worth a try for some.

good luck all.


gear: old d-link router from dicksmith, black macbook.

Jul 24, 2011 9:22 AM in response to Jrroz

I have been having the same problem but recently upgraded to Lion and everything is working fine now. I also made a change in my Airport Utility and I'm not sure if this was the solution or the upgrade was.


If you don't want to upgrade to Lion yet, you could try adjusting the following Airport Utility > Manual Setup > Wireless > Wireless Network Options > adjust your Multicast Rate. Mine was at 2 Mbps, I changed it to 5.5 Mps and the Transmit Power is set to 100%. That seemed to help with things as I watched a movie yesterday and it didn't stop once.


Hope this helps.

Jul 27, 2011 7:24 AM in response to Macbatgirl

I must say that this is the first suggestion that has made a difference in my set up. I changed the multicast setting in Airport utility from LOW to MEDIUM and my ATV2 is now working 99% better. So far I have streamed 3 feature length movies and several hours of music without a glitch.


Still puzzling me is the fact that when this problem started, my setup was all hard wired. I didn't even own a wireless router. Thank you Macbatgirl.

Aug 1, 2011 3:14 AM in response to hardytoothdr

Was having the same issue and believe that I have it solved. it's the DHCP renegotiation.


The give away was that the same issue occurred for wired and wireless connections, so it wasn't the WPA rekeying, my first suspicion.


Now depending on your setup you may not have the ability to configure the DHCP lease times, my router didn't. So I installed lion server and used the dhcp server in that (I wanted the server anyway, I was fed up with doing it b myself using fink).


I changed my dhcp lease time to be 2 days. And haven't had a ATV2 drop since.


Cheers Ed.

Aug 1, 2011 6:14 AM in response to Edward Groenendaal

It has been a few days now since I posted that I thought my Mac going into sleep mode was the problem with missing content. It was. Since setting my Mac to never sleep the hard drive (not the display) I've never had an issue with my home content being available.


In a related issue, specifically with Netflix streaming, I have from time to time had issues with movies pausing to reload. And since upgrading to Lion three days ago had multiple network issues relating to my dsl speed dropping to near dial up speeds. Having no desire to return to those days, I've contacted tech support of my ISP. We now suspect the broadband modem, as my speeds vary from 3300 Kbps to a new low list night of 230 Kbps. How this relates to this thread is this- I only became aware of the broadband speed issue because the Netflix movie I was watching began to pause and do that annoying reload about every minute. I checked my network speed and sure enough it was the culprit. Half an hour with tech support (fifth call in three days!), restart my modem, speed is restored and finished my movie without another pause.


So I guess my advice would be to also check your Internet speed if having problems with content streaming. Speedtest.net is a good site for that test, though there are probably many others and your ISP may offer one too.

Aug 1, 2011 2:23 PM in response to robertparker

Upgrading to lion did not cure the problem for me. I believe that increasing the dhcp lease time has improved the issue. I think that every time the atv2 renegotiated the ip address via dhcp that it drops off of the network briefly. Therefore increasing the lease time (usual is one hour) to something like two days decreases the likelihood of this happening whilst watching a movie.

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Home Sharing drop out with Apple TV2

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