Home Sharing drop out with Apple TV2

Just did the updates for i-tunes (10.2.1), ATV2 (4.2), and Ipad (4.3). And what I'm getting is when I stream from the computer using the ipad remote app, music starts then just stops. I go to ATV settings and turn airplay off then back on, then the music start again. Then goes out again. But if I just use the ATV, music, photos, YouTube, movies, etc.. everything works fine. It just when I stream. ATV show strong WI-FI signal. Never had any issues until I did the updates. Tried rebooting ATV, did a restart on the computer. NO GO. I'm thinking it's a home sharing issue but I don't really know. Has anyone else having any problems since the new updates? Or any ideas on what I should try. Any help would be great...
Thanks

iMac 27" 3.06 intel core 2 duo, Mac OS X (10.6.5), Airport extreme dual band

Posted on Mar 9, 2011 6:42 PM

Reply
884 replies

Aug 1, 2011 5:12 PM in response to Jrroz

I didn't have any issues with this UNTIL I did the new update to 4.3 today. Now, I have no entries for "COMPUTERS" in ATV2, even though I have 3 libraries shared. I've tried enabling and disabling Home Sharing on multiple copies of iTunes, and I've rebooted ATV2 multiple times. Seems like the update is the problem, though I did see the shared libraries for a short time after the update. Any idea how to get them to show up again?

Aug 1, 2011 6:00 PM in response to Cormanus

I've restarted iTunes multiple times with no effect. No reboot yet. Would be a curious fix, for sure. I don't think it's the iTunes that's the problem, as my macbook with Lion/iTunes 10.4 and Win7/iTunes 10.4 are not showing up, yet can talk to each other just fine via Home Sharing.


I've removed and readded HomeShare in ATV itself, but that didn't help either. I'm almost ready to reset it to factory defaults, but was hoping to avoid such a move if I could.

Aug 1, 2011 6:40 PM in response to klinebch

Ah well ... I knew I'd be speaking too soon. It just dropped out.


I did a reset of the ATV2 -- holding the menu key and the down button on the remote until the light flashes. When it restarted, my library was again visible and I coud hear the music I'm streaming through AirPlay.


I rather expect it to drop out again at which time I'll plug the ethernet cable back in and see what happens.


Grrrrrrrrrr

Aug 1, 2011 8:06 PM in response to addjames

After 2 minutes of running a TV video from iTunes I got drop out as per usual. TV picture defaults to My iTunes Library and I have to select the program all over again at 'resume', then it drops out again, etc, etc. I have an end to end Apple system, tried ethernet connection and no difference. Only curious quirk is if I select video from iMac and set Apple TV from airplay - then all is stable, works perfectly. When you 'push' from the iMac all is okay but when you 'pull' from ATV2 menu it drops out but not other way round. Is this anomally a clue? Anyone got any ideas please? I have Lion, latest iTunes version and ATV2 4.3. Everything all up to date and working except this blasted ATV2 since March 2011!!!!!! 😠😕

Aug 2, 2011 4:04 PM in response to mgonz4

Here's an update. I'm lucky. My ATV has been working perfectly well plugged into the modem/router with an ethernet cable to which my computer and iPhone are connected wirelessly.


I use it mostly to stream music and radio from mycomputer to the stereo system that plays around the house. Occasionally, I stream a movie from the Internet or from my computer. It has all been working just fine.


Yesterday, like so many hapless users around the world, I was pathetically excited by the announcement of an updated operating system for the ATV. I installed it and pulled the ethernet cable out. Immediately I had a connection.


All went well for a while: I streamed the radio and music. I was actually using two sets of speakers—the stereo connected to the ATV via AirPlay and another set plugged directly into the computer. After awhile, I realised the stereo was not working. Sure enough, the connection between computer and ATV was lost. I tried reconnecting but with no result until I reset the ATV. The connection was re-established and it ran happily for the rest of the day.


In the evening I turned off the music, put the ATV to sleep and eventually the computer hibernated. As did I.


This morning when I restarted the computer, I could not establish a connection—neither from the computer nor my iPhone. I should say that I usually just start the radio or music in iTunes and the ATV wakes up and goes about its business; I don't have to turn it on.


Trying not to reset it, I turned on the ATV with the remote. Nothing happened. I tried restarting iTunes. Still nothing. I then plugged in the ethernet cable and, bingo, it reconnected immediately with AirPlay icons showing on both the computer and the iPhone. A wee while later, just for the **** of it, I pulled out the cable and, after a brief, pause, a wireless connection established itself. The system has been running happily on the wireless since then. Trying to emulate the fault, I tried disconnecting, putting the ATV to sleep, hibernating the computer and then restarting, but the connection re-established itself immediately.


I don't know whether the ATV goes into some deeper sleep cycle after a time, or whether iTunes or some driver on the computer is affected by the computer going to sleep then hibernating, but it would be less than satisfactory if one had to reconnect to the ethernet or reset the ATV in order to make the thing work properly on the wireless network. If the problem recurs, I won't bother; I'll just reconnect the ethernet and await the next OS update.


I suppose, though, there's some very faint hope that this tale will provide a clue to someone better versed in the detailed workings of the technology than me. I hope so.


I'll also say—as one who has had an ATV2 that functions well, albeit only via ethernet—that it's a great thing. The ability to stream music, radio and video from the computer and the internet, all controlled from anywhere in the house by an app on the iPhone should I want to, is just fantastic. The ability to hire movies quickly and easily over the internet and watch them on demand is also great. I don't pretend to understand the problem with the wireless connection, but I'd be pretty sure Apple will figureit out and we'll all have an inexpensive and thoroughly useful gadget.


My thanks for the advice from others on this forum that has helped me get mine working. My commiserations to all those of you deeply frustrated by being unable to get yours' to work.


Cheers


PS This is completely unrelated to the problem of the ATV2's connection, but I wrote this post in a word processor and then copied it into this site. Random spaces between words simply disappeared.


Go figure.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Home Sharing drop out with Apple TV2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.