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Significant light leakage, few light botches on sides/corners - defective?

Actually I'm pretty sure the answer is yes, but thought I'd share my experience here. Very disappointing, but certainly completely usable until I can exchange.

Hoping it's one of those strange manufacturing things where it "needs to settle," but I doubt it.

Note that I have an iPad 1 also, and it definitely doesn't have this problem.

iPad 2, iOS 4

Posted on Mar 11, 2011 4:58 PM

Reply
1,095 replies

Mar 24, 2011 8:06 AM in response to jedolley

Don't jump all over me, I am just going to tell it like it is with my ipad.

I got my ipad2 yesterday. The first thing after syncing, I took my ipad into the laundry room to look for backlight bleed. I did all of the tests and I have to say I have a really really tiny bleed at the bottom. I had the ipad turned on all of the way bright (I don't normally use it that way) and had to turn the ipad in different directions to see it. It really is going to be a non issue for me when used at the typical brightness I use. Would I prefer that there was no leak? Sure, but I am not going to take this ipad back.

I checked for dead pixels and there are none.

Don't know if I am just lucky, but I am delighted with my new ipad and so far so good. I ordered on March 11th at 12:56am and got it yesterday.

Mar 24, 2011 8:22 AM in response to jedolley

Call Apple Tell them what is wrong with your iPad (Light Leak) & You cant get to an Apple Store. I believe you have to send that one back if I remember correctly but they are pretty good in sending out a replacement within 3-4days. Even though there is a wait on New ones. They have a stash of iPads just in their inventory just for replacements. And YES if you get another iPad that has an issue APPLE will let you return it as many times as needed until you get one to your liking! But like I said Call Apple they are really nice and will answer everything and probably work something out so you will not be without an iPad for more then a few days.

- Mike

Mar 24, 2011 9:23 AM in response to Back2Mac2009

The second I turned my new iPad 2 on, at the screen where it shows you to hook it into iTunes


I don't understand this. I have an ipad 1, and yes, it absolutely is lighter around the edges when starting up, but once it's on there's only one minute spot along the bottom edge that stays that way, and then I have to look hard to find it.

I wouldn't consider the first screen to be at all a good place to test for this problem. Go into an app with a black background to see if you have it.

Mar 24, 2011 4:40 PM in response to Chriscic

My black 32GB AT&T 3G was delivered yesterday. Installed an all-black jpeg as my wallpaper, turned up the brightness to 100%, and sat in a dark room.

Very minor light leakage along the bottom edge, adjacent to the home button. To me, it is within acceptable limits. At default brightness, the light leakage is nearly impossible to see. In normal usage it is not a distraction.

Cheers,

Mar 25, 2011 12:10 AM in response to Chriscic

hi there everyone, Im new to the forum, and basically i just bought my ipad 2 out from best buy. I pre-ordered the device and waited for about two weeks to arrive, then when it finally arrived, i opened, and as almost everyone who owns an ipad 2, found this completely annoying light leakage all over the screen. So basically my question is that, i know that im able to return the ipad, but do i have a certain time frame to return it through best buy? (no apple store anywhere near my city 😟 ), and another thing is that if i will be able to return in even if i use it? or does it have to be completely new to return it? (again through best buy)
Martin

Mar 25, 2011 4:13 AM in response to Mgap65

14 days through BestBuy. It doesn't matter if it's opened or not. Check the back of your receipt there should be more info.

Just passed my 14 day mark, but the local Apple Store Manager told me that since ive exchanged my iPad 5 times since purchase only to have the same problem that if BB gave me trouble returning it outside of the 14 days that he'd let me return it at the Apple store.

Hope this helps

Mar 25, 2011 9:24 AM in response to Chriscic

Mine has this problem on three sides. Doesn't even have to be in a very dark room to see it.

San Francisco Bay area; 4 separate days waiting in line for a total of 12 hours, a couple of days started at 3 or 4am; through cold, rain, and hail, to finally get one that has this defect is beyond annoying.

The 3G AT&T 64GBs have been very rare around here, most days I got to the front of the line to hear either they have no AT&T models, no 64GB models, or only had 5 and they are all gone.

I'm not expecting much luck being able to return mine for a different unit without having to wait an unknown amount of days.

Mar 25, 2011 10:45 AM in response to bremcoldfire

I brought my iPad2 in today, one week old. Mine was leaking, actually no leakage was recognizable day one when I purchased it, but now it was showing up so I made an appointment at the apple store. They looked at it and opened a new one. The new one was actually worse, then he opened a second new black 32GB Wifi and that one was the worst. I ended up keeping the one I had.
The person I saw said to wait one to two months and bring it back and we'll replace it no questions asked. They documented my records. Apple knows about the defect, yes defect is the word used and is the reason Apple is setting units aside on shipment to address.
Brian

Mar 25, 2011 11:00 AM in response to Chriscic

Just got off the phone with Apple Support.

The guy actually tried to get me to do a Restore via iTunes to see if it fixes the light leakage.

Eventually got around to telling me Apple is aware of the problem, that it affects some units, and I may want to wait for things to be sorted out before taking it to an Apple store for replacement. He told me I have 363 days left to do so. (My iPad 2 is only two days old.)

I told him I'd wait, and said good-bye.. but then I saw on the Support website that he closed my case.

I'll try taking it into an Apple store in a month or so, the leakage is annoying when watching movies, but almost imperceptible during day use.

Mar 25, 2011 8:45 PM in response to Chriscic

I just came back from the Apple Store to try to exchange my iPad 2 that has pretty heavy bleeding on the right bottom edge, and I showed it to a Genius at the store. She initially said that she would go look back and see if she could exchange it (if any were in stock) and took my iPad 2 back. After 5 min, she came back saying that the glue hasn't dried yet, and she would not be able to exchange it. I told her that I got mine on launch, and it has been two weeks already...that it couldn't be the glue. She said give it a month, and she would not exchange it for me. 😟 She then went on about how lucky I was to have an iPad, since people are still waiting outside in lines every day for one.

Is this Apple's new excuse for the light bleeding issue? If so, I'm very disappointed that I'm stuck with my defective iPad.

Significant light leakage, few light botches on sides/corners - defective?

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