You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Significant light leakage, few light botches on sides/corners - defective?

Actually I'm pretty sure the answer is yes, but thought I'd share my experience here. Very disappointing, but certainly completely usable until I can exchange.

Hoping it's one of those strange manufacturing things where it "needs to settle," but I doubt it.

Note that I have an iPad 1 also, and it definitely doesn't have this problem.

iPad 2, iOS 4

Posted on Mar 11, 2011 4:58 PM

Reply
1,095 replies

May 7, 2011 9:27 AM in response to Julian Wright

Same thing happened to me yesterday. After reading the articles about the LG screen issues, I made an appointment. Mine wasn't too bad, but still somewhate distracting watching movies.


The Genius rep said my issue was "very minor" but agreed to replace. However they would only do this once. If the replacement was not good enough I just had to return for refund.


We tried to verify in store if the new one was better, but really impossible 'cause no dark room there.


Anyway, took it home and it is "much" better, though still not quite as good as iPad 1. Nevertheless, I am satisfied and frankly I hate the waste involved in changing out all that hardware for just this one relatively minor issue.


Happy now. Great product overall...

May 7, 2011 11:56 PM in response to NiqueXyZ

All ipad 2 have defective screen.I have changed four ipad 2 and all have the same defect. Finally Ihave returned the money. Apple continues to make ipad 2 defective and has not withdrawn from the market. This is very serious and reportable.


The most serious is that continues to manufacture the product with the same defect uncorrected.

Apple has shown that it is prepared to deal with large production demands, and instead sells a defective product without correction for non-stop production.



May 8, 2011 12:05 AM in response to Chriscic

It's one of the reasons Apple has been struggling to keep up with orders. LG made the defective screens, and were forced to stop shipping parts. There are about 4 suppliers of screen parts.


The problem has apparently been sorted now and Apple can step up production again. I don't envy you guys, Apple stores are in short supply and it's a major effort to get sorted a problem that should have been fixed way back when...

May 8, 2011 4:21 AM in response to Chriscic

Unfortunately, these brown-box replacement iPads have dimmer, dingy yellow/green tinted display (typical with Samsung) instead of the vibrant and brighter displays (typical with LG).


User uploaded file

LG displays deliver brighter images and sharper, but affected by light leaks.
The Samsung displays have no light leaks but delivers images duller and yellowish

Let LG will promptly correct the problem to find the perfect IPAD

May 8, 2011 5:36 AM in response to RandomPhil86

Did they offer a refund


Said they would offer a refund if the replacement exhibited the same or worse.


Is the one they are ordering you a refurb do you know or new model?


They said new, but I don't know for sure. Hope its a new one.


how long did you have yours before taking it in


Mine arrived on 12th April, but I've been away for 2 weeks so couldn't take it earlier.

May 8, 2011 6:20 AM in response to aka80

"Unfortunately, these brown-box replacement iPads have dimmer, dingy yellow/green tinted display (typical with Samsung) instead of the vibrant and brighter displays (typical with LG)."


i don't say unfortunately. i want Samsung period. they make great panels. LG is a sub-par brand in my opinion and i'm really not surprised that the light leak issue turns out to be because of their screens.

Significant light leakage, few light botches on sides/corners - defective?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.