Significant light leakage, few light botches on sides/corners - defective?
Actually I'm pretty sure the answer is yes, but thought I'd share my experience here. Very disappointing, but certainly completely usable until I can exchange.
Hoping it's one of those strange manufacturing things where it "needs to settle," but I doubt it.
Note that I have an iPad 1 also, and it definitely doesn't have this problem.
My iPad 2 light bleeding is starting to go away. I wish now I had taken picture of before but it was like everyone else. But I can tell you most has disappeared we will see if all goes away by the end of the day.
I looked at my iPad 1 and it does have bleeding in lower right corner below home button.
C Barclay wrote:
My iPad 2 light bleeding is starting to go away. I wish now I had taken picture of before but it was like everyone else. But I can tell you most has disappeared we will see if all goes away by the end of the day.
Having same issue with white 32gb wifi. Also yellow border on bezel only noticeable on certain light conditions. Waiting for Apple to issue a response on this issues.
I still say someone should try heating it a little with a hair dryer, and put a few books on it, and leave it for a while to see if it will make it seal. Don't over do it, just a few good sized paperbacks would probably be enough weight. If I had mine yet, I would certainly try this first.
I'm experiencing light leakage on my 64GB black AT&T 3G model as well. Staying tuned for any official response, will check back with the local Apple store as soon as I get the chance.
trilobyte wrote:
I'm experiencing light leakage on my 64GB black AT&T 3G model as well. Staying tuned for any official response, will check back with the local Apple store as soon as I get the chance.
I haven't noticed any improvement in mine since Friday. On the bright side, I confirmed that I have 90 days to exchange at Target, so I'll probably wait a month or two for stock and also for Apple to hopefully fix the defect or at least reduce the frequency.
As an entrepreneur, with product management expertise, my perspective is this. Every product that comes out will have a certain failure rate, so as a consumer there is a "luck of the draw" factor to whether you get a product that is a lemon or not. Generally speaking, later
generation products have lower failure rates because a good company will have learned from their design and production mistakes and will have really dialed in their manufacturing. The big caveat is that if the company changes some components or suppliers or design features in later generations, it can cause new issues to arise because it adds another layer of complexity.
My rules of thumb are:
1) If the company has a reputation for putting out 1st generation new products that don’t have high failure rates, then it's okay to buy first generation, but I don't usually do it the first week, I will wait for a month or so to hear if there some is consistent failure issue that they missed in their quality control.
2)If it’s a new company that hasn’t launched new products before, wait for 2nd generation, so that you aren’t paying for their learning curve.
3)If it’s a mechanical product that requires extensive parts manufacturing (e.g. a car), wait for later generations (at least 2nd or 3rd) because they will want to keep cranking out the same parts to realize economies of scale and the production will keep getting more dialed and reliable.
After a bit of time, I am definitely seeing a noticeable improvement in the light leakage on my iPad. As others have mentioned, the same thing was experienced by some with the iPhone 4, and that eventually went away. Here's hoping that it is a simple issue.
My recommendation for people is to not freak out and return it right away. The iPad still operates and it is primarily only noticeable when the screen has dark content. If it turns out to be a major problem, Apple is good about there return policy and will replace it with a fixed model when supplies are available. May as well take the wait and see approach unless you want to return it for a refund and not a replacement.
I've been using it quite a bit since getting it Friday. I took a picture of it this morning, and had that with me when I stopped by the Genius Bar this afternoon (hooray for same-day appointments at a busy location). I also had a 1024x768 black jpg file so they could check it in the back, and it seemed less pronounced to the two techs who checked it there than it appeared in my pic. There wasn't any stock on hand (which I expected to be the case), but they said more were expected tomorrow and that I was welcome to check back and they'd exchange it if I liked. Seems more than fair, I'll take another pic tomorrow morning and if need be stop back at the store.
im hoping mine corrects itself to. although the image im showing looks yellow it surely is white in real life. im afraid mine will never be good. im the type will loose sleep over materialistic things like this and it ****** me off more than anything. should i try to return it? im sure it wont make a difference regardless. its what i deserve for wanting to have the newest technology. im an idiot.
My white 32gb looks exactly like yours. Think I'll give it a full week then take it back for a replacement. I called apple tech support on Saturday nite and they even emailed me a case # si I have it on record with them. Hang in there. Apple will make it right
I spoke to Apple customer relations today and they were not helpful. He said to just return the device or they can send me a service unit. Thank you Apple
He was not sure if it will be a service unit. I am not in the gambling business and I don't want a service unit after only buying the device three days ago.
Sure, I can just return it. Thank you Apple for wasting my valuable time by building a device with the same issue as last year.
I did this exact side by side comparison last night with some Netflix movies. The iPad 1 blew away the iPad 2. On the iPad 1 the black bars were not visible. On the iPad 2 the black bars were clearly visible.
I returned the iPad 2 today for the light leakage spots. I couldn't justify $800 for the iPad 2 plus cover when it was providing an inferior user experience compared to the iPad 1. I don't expect Apple to acknowledge there is an issue publicly but I do hope they make a change to the manufacturing process to alleviate this issue in the near future. It definitely looks like there is too much pressure being put on the edges/corners of the LCD panel. A light press near any of the affected areas made them worse.
What is concerning is that these units made it out the door. What ever happened to QC?
