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Tried to update ipod Touch 4th Generation, Update Failed, iPod won't work

So less than twenty minutes ago I tried to update my iPod touch, knowing it had been asking this for a few days. The update failed, as as of now my iPod Touch is stuck on the picture of the iPod cable with an arrow pointing at the iTunes symbol. I've tried holding the two buttons to force it to shut off, it does- when I turn it on I get the apple logo so I know it turned on, only to get it again. When plugged into my computer, it is not recognized by anything. Going to Computer it doesn't see it as plugged in, and on iTunes nothing comes up with connected objects. This happened to me once in the past and I had to go to the Apple Store to have it fixed... can anyone tell me what to do so I don't have to go to them, or am I gonna have to take some time and drive over to have them take a look at it? Also, when removing my iPod from the computer, i get the sound that you get when you remove something from your computer, meaning it knows it's plugged in, just not reading it for some reason.

Thank you very much to anyone that can help!

If this is posted in the wrong area, this is my first loggin- sorry if I screwed up, mind telling me if I did?

Message was edited by: ShadowSora94

Windows 7 Acer, Windows 7

Posted on Mar 17, 2011 8:40 PM

35 replies

Sanduben

Level 1

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Apr 1, 2011 6:05 PM in response to ShadowSora94

Does anyone know what the problem is here. i read the first couple till i got tired from reading. i've been trying to use my ipod all day but it only shows the usb pointing at the itunes. like all others said, i have an expensive paper weight.

what we really need is a solution. i dont know if we do. and i know im being hypocritical but we know a lot of people are experiencing this but we need to stop these reply and get a solution.

Apr 17, 2011 6:24 AM in response to Sanduben

Bought a brand new iPod Touch yesterday and fell into the same problem when attempted to update the software. Spent several hours reading all the posts and attempting all the solutions to no avail.

To cut a long story short, connected it to my Mac and managed to restore everything and update software at the same time.

All good and won't try to update again on Win 7 PC.

Apr 17, 2011 6:40 AM in response to Sanduben

First you need to find a download for 4.2.1 ipsw on the internet and download it, this may take a while.

Connect your device to the computer and open up itunes.

Hold down the POWER button for 2 seconds

After the 2 seconds is up, hold down the bottom button along with the power button for 10 seconds exactly.

After the ten seconds, release the power button and continue holding the bottom button until your computer makes a noise and iTunes says that your device is in recovery mode.

Your device is now in DFU mode! Now you can restore it to a custom firmware by holding down SHIFT ( or alt depending on the type of computer) and clicking RESTORE. Find the ipsw file and hit open. iTunes will do the rest.

Kelloff

Level 1

0 points

May 3, 2011 4:03 PM in response to ShadowSora94

Thanks a lot Apple!!!!!! Wasting my money. This has happened to me 3 FREAKIN TIMES!!!! IM AT THE POINT WHERE I WANT TO THROW MY ITOUCH AT THE WALL BECAUSE I'VE HAD TO START EVERYTHING OVER!!!!!!! You, apple. Its your fault so if something doesn't get done I'm going to bug the **** out of every employee you own till you do something.

Jun 27, 2011 7:06 AM in response to gem11

mine did the same thing - shows the plug and then arrow to iTunes. it's asking me to restore to factory defaults but I don't want to - I'll lose all my photos and apps that I've purchased since my last sync!!!

Tried to update ipod Touch 4th Generation, Update Failed, iPod won't work