Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Wrong Apple ID: How do I change the Apple ID prompt when Updating All Apps?

How can I change the (wrong) Apple ID from the password prompting dialogue when I am already signed in Apple Store with my own ID?

More details of my problem:
When I try the Apps' Update-All option in my iPod 4, the password dialogue prompts me with my girlfriend's Apple ID; YET, I AM signed in the Apple Store with MY own Apple ID.
I have already verified my ID under Settings/Store. I have also signed out, signing back in with my Apple ID, just in case. No problems there, for I DO sign in with my own ID ok. The problem is just the prompt dialogue for password, when I try to use the 'Update All' feature it prompts me for password with her ID, not mine.
If I go back to Apps and choose the Categories (or Top25) menu, at the bottom of the page, it shows me signed in (my Apple ID). If I try to update one Apps it will do ok. But if I try to Update All it will prompt me for password using her ID, waiting for me to type in HER password. I cannot change the Apple ID on that dialogue (static). If I use my password, it will return the "wrong password" dialogue.

How can I change the prompt for the Update All? What is going on here that I AM signed in but my iPod prompts me with her ID. My iPod is registered under my Apple ID. I have already tried the Hard reset by pressing Home and Power buttons simultaneously, to no avail. I am also using my own network to go Online. I am also with the latest OS in my iPod and my Mac's iTunes.
Thank you!
PS This problem is not occurring in my iPhone 4 (same account) nor my Macs.

iMac, MacBook, iPhone 4, iPod touch 4, Mac OS X (10.6.5), intel core 2 duo

Posted on Mar 19, 2011 11:52 AM

Reply
164 replies

Dec 16, 2015 8:46 PM in response to richardfromwyomissing

I have he same problem, I bought my new iPhone at a sprint store and I think the Apple ID my phone asks me for is that of the employee who set up my phone. I no longer live in that city so I can't get access to their ID. I have no way of updating my apps unless I delete all of them and reinstall. i can't find a way to change this incorrect Apple ID because when I check my Apple ID I'm signed into it is mine but when it comes to updating apps I have no way of doing so.

Sep 21, 2016 4:20 PM in response to KerrBr

Thank you soooo much for this answer. Just changed my Apple ID and then found an absolute nightmare because I couldn't do anything like in app purchases for example because it only gave my old user ID. changing settings logging out and in didn't work and I thought I'd messed up my phone. But following your answer, I deleted apps and it now asks for password from the correct ID 🙂

Nov 23, 2016 7:08 PM in response to Spsingh19

The problem is an app that is trying to update was downloaded under someone else's ID on your device. You must delete said app and then redownload it through your I'd once that is done all should be good. I had three different apps that caused this specific issue. So if you click update all and it prompts with the wrong ID at least one app requires the wrong ID just update one app at a time till the prompt comes up. Whichever app prompts the wrong ID is the one that must be deleted and redownloaded.

Wrong Apple ID: How do I change the Apple ID prompt when Updating All Apps?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.