MacBook Air freeze launching iTunes

Froze again this morning. Went to a server and SSH'd into my air and ran top. Nothing of note. I issued a reboot command, which took about 2-3 minutes to do, but the system did re-boot successfully and I did not need to do a hard reset via the power button.

Cannot sync my iphone period. Uploaded music to amazon's cloud service and am now once again listening to music.

Apple really needs to get away from ios devices that require itunes for housekeeping. How am I supposed to sync my iphone?

Mark,

In re: to this -

Went to a server and SSH'd into my air and ran top. Nothing of note. I issued a reboot command, which took about 2-3 minutes to do, but the system did re-boot successfully and I did not need to do a hard reset via the power button.

In layman's terms, what did you mean, and how did you do that? Because, I am really, really hating have to do the hard shut down when this occurs as I know it is not good to do! So, if you could please explain what it was you did, I know I would appreciate it! Thanks!

Chiming in - same problem. Rebooting seems to sometimes help, but not always - the issue will come back.

Confirmed as well on my MBA3,2 running 10.6.7.

Same issue on my MBA 2,13 4GB

I was able to fix the problem by repairing permissions TWICE.

If the problem resurfaces I will let you all know.

its happing to me too 😟, my Macbook air is a 13" customized 2.13Ghz 4GB RAM officially apple.

Freezing when i open iTunes.... i gotta shutdown the computer manually which i hate doing/___sbsstatic___/migration-images/migration-img-not-avail.png


Please fix this ISSUE~/___sbsstatic___/migration-images/migration-img-not-avail.png i didnt have this problem before the last update

I used a terminal window off of a linux machine to remote login to my air. If you have never done this, here is a primer:


http://www.stocksy.co.uk/articles/Mac/sshon_mac_osx/

Mac computers have Linux underpinnings, I think FreeBSD. You can remotely login, run top to see running processes, kill misbehaving process and reboot or shutdown. You can completely run a system in command line mode if you know how. Here is a listing of all the commands:

http://ss64.com/osx/

WSE97.2 wrote:
Last night I visited my local Apple Store. It was not busy, so I examined all six MacBook Airs on display. All were running 10.6.7 and on each of them I launched iTunes and played around a bit, trying to see whether it would freeze in the first few minutes of use. None of them did. I asked whether Apple Store uses a custom OS build and the tech said it is completely standard, the only difference is an app runs to auto play a demo if the machine has not been touched in a certain number of seconds.

So.... while hundreds of users have reported the iTunes freeze on this thread and on other threads in Apple's Discussion forums, not 100% of users are having this freeze occur.

For me this has only happened twice in about a weeks time, for others it's been intermittent so all these suggested solutions may give the impression of having worked but the issue will reoccur. Even on those units in the Apple store. Hopefully Apple will have a solution for this out quickly.

Thank you for the reply and information, Mark.

Though, it will be of little use to me, as that is all entirely over my head, and wouldn't touch attempting to do such stuff with a ten foot pole! 🙂 Others, more brave than I, may go right on ahead though!

I'll just be patient and wait for Apple to come around with a fix for their error.

But, just wanted to let you know, I appreciated you extrapolating what it was you said you had done, and providing the resources for us to attempt such a task... thank you.

All the best,
JPH

Dear MBA owners, I hope this helps.

I've already had many crashes with iTunes and have had just as many telephone calls with an Apple technician. We have tried many things, each allowing a successful launch of iTunes. Once or twice. Than iTunes will lock up my MBA again, and I'm on the telephone again.

The only preemptive solution to having iTunes lockup your machine that I've read here and works for me consistently is to open up the Mac App Store and then minimize it to the dock. Then I've been able to open iTunes ok. Besides that, I've written to the feedback address and voiced my displeasure with this update. Please leave some feedback about this wretched update and hopefully Apple will address it sooner rather than later. I've also read something about mentioning in your feedback to place this issue on the "Emerging Issue List" that Apple has running with it's products.

The feedback address is:

http://www.apple.com/feedback/

Sly

Hello! I've had my MacBook Air for just about two months and no problems with iTunes, whatsoever. Then, following the guidelines in MacWorld (USA), April 2011, re moving my iTunes to an external HD, the problems started. Now, every time I click on iTunes, the computer freezes and there's no way around it. IN ADDITION, after the freeze, I have to go to the Display and reset the Brightness of the computer screen, as the freeze resets the screen to the lowest possible light. APPLE: When are you going to fix this bug. I'm a musician and my daily life depends on using iTunes?

Or, if someone has found a solution, please let me know.

Many thanks, GA

Non of the solutions from this thread worked for my MacBook Air. I decided to downgrade it back to OS 10.6.5. Now the problem disappears. I ll wait until apple has an official solution to this before upgrading my OS version again.

Just one more person having the same issue.... did leave feedback as suggested with Apple. Awaiting a fix from Apple or from someone here trying all the different possibilites... This is my first Mac and was hoping not to have these type of issues. Besides this though, I am loving the computer.

The fact that this is also happening on some macmini, seems to link the problem to the video.
Maybe there was some changes in the video driver of 10.6.7, knowing that the new macbook pro arrived with this update it may be possible!

It's actually not the computer that freezes but the video part (things are still running in the back)