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Level 1

0 points

MacBook Air freeze launching iTunes

Just managed this 3 times in 5 minutes. First time was coming out of sleep, immediately clicked iTunes, second and third times was launching iTunes after boot. All 3 times the store window appeared, the loading bar went across the top of the window and then it froze. No cursor, closing the lid did not shut down the screen and I had to hold the power button to reboot.

I've only had the machine a day, but I'm not very happy. I did just update to 10.6.7. Is anyone else experiencing this? Should I be concerned?

Thank you
James

Intel iMac 2.0gz core 2 duo, Mac OS X (10.5.5)

Posted on Mar 21, 2011 3:24 PM

146 replies

JBRCG

Level 1

0 points

Mar 30, 2011 12:57 AM in response to Luciferslux

Same problem here. I did try the solutions suggested in this discussion, and they worked for a while, until next freeze... I've been using Mac since 1988, and never experienced such a thing, a major piece of software not running on a top end machine. The 10 days of silence from Apple are particularly disappointing.
Apple, please, move !

JpVDB

Level 1

5 points

Mar 30, 2011 2:30 AM in response to slyguy_28

😟 😟 😟

Yesterday afternoon, I tried to repair disk permissions as suggested by some forum users. It works for a while. But this morning, I ran iTunes... and my MBA freezed less than 10 seconds after.

I've also tried what was suggested by slyguy_28 (running MacAppStore and then iTunes). Thanks to him but... freeze again.

All of us highly depend on iTunes. iTunes is a central software of the MacOS X. If you own an iPhone/iPad/iWhatYouWant, you need iTunes. As all of you, I can't sync my iDevices anymore and I'm definitively jailed by Apple in this way.

As suggested by slyguy_28 again, I'll post a message on the Apple Feedback page. But I don't expect anything from that 😟

What about downgrading to 10.6.6? Is it easily possible?

Mar 30, 2011 6:14 AM in response to Luciferslux

My first 2010 Macbook Air 13" had the right speaker hissing, and it stopped dead totally in three weeks time. This replacement has two bright bars on the screen which I have yet to find time to fixed. And now this iTunes can freeze the darn OS. Great software design and customer experience overall.

irenegh

Level 1

4 points

Mar 30, 2011 6:58 AM in response to Luciferslux

My MBA is still functioning normally with no freezes since downloading iTunes again (http://www.apple.com/itunes/download/). Anyone out there try this yet?

Mar 30, 2011 7:00 AM in response to Luciferslux

This had only happened a couple of times to me until this morning. I realized that if I had no other applications open and I launched iTunes the whole system locked up immediately. After doing a forced shut down and reboot and launching iTunes the same thing happened. So the third time I opened another application, Safari, first then launched iTunes. That time it launched properly without freezing the system. I don't know if that will prevent a freeze every time but at least it seems like it helps for now to open another application first.

Mar 30, 2011 7:06 AM in response to irenegh

irenegh,

Tried downloading iTunes 2-5 times. Been there, done that.

dtsguy

Level 1

8 points

Mar 30, 2011 7:20 AM in response to Julius Rachmantio

deleted

Message was edited by: dtsguy

Mar 30, 2011 12:13 PM in response to santranyc

What's disturbing now is that an engineer who left me a message says the Apple engineers are convinced that the double-reboot fixes the problem. They don't understand that that only works for a few of the people.