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DisplayPort -> DVI-D Dell 2405FPW "Can not display this mode" when sleeping

I have a 24 inch Dell (2405FPW, the one that came out in 2004 or 5). Previously this was used on a Mac Pro, which died last week. Bought a new 2011 2.2GHz 15 inch i7 MacBook Pro but still wish to use the external monitor as a second display using the Apple-branded Thunderbolt/Mini DisplayPort->DVI-D adapter. When the MBP's screen shuts off, the Dell should also (as on the Mac Pro) but it instead it says "2: DVI-D Can not display this mode" over and over again. Ideally, it'd make it go to sleep too. This is after upgrading to the 10.6.7 MBP-only update last night (though it never has put the Dell to sleep, even before the update). There is no HDMI port on the monitor for me to test out other types of connections. I am, of course, not running any Thunderbolt devices in between (as they do not yet exist).

In any case, at the the monitor works!

Monitor docs here: http://support.dell.com/support/edocs/monitors/2405fpw/en/setup.htm

Message was edited by: clydeiii

2011 15inch MacBook Pro, Mac OS X (10.6.7), latest software installed, 2.2GHz i7

Posted on Mar 22, 2011 1:49 PM

Reply
28 replies

Sep 15, 2011 11:09 AM in response to rh0dium

my dell 2405FPW is 1290x1200. it is not properly sleeping with apple's adapter. it will flash the above mentioned error message about one time every 10 seconds or so for a fraction of a second. it doesn't sleep properly all the time, but does sometimes. It seems fruitless to keep purchasing different adapters in the hopes that eventually one will work, when they all ought to work because they all did with the previous generation of imac.

Jan 23, 2012 6:56 PM in response to clydeiii

Solution: Don't use Apple's Adapter!


Hey guys, thanks for bringing this issue up! I owe this forum sharing my findings on this and the solution which I reached after a lot of headache: buying different adapter types from different Apple stores, taking my laptop to the Apple genius bar, and trying adapter that is not endorsed by Apple -- i.e., Apple doesn't carry their product.


Setup: latest MacBook Pro 17" connected to the high-end Dell U2410 via Apple's Mini-DP/Thunderbolt to DVI-D adapter.


Symptom: similar to what others described with other Dell monitors (and other latest gen. MacBooks) where the MacBook with Apple's Mini-DP to DVI-D adapter just CANNOT properly put the monitor into sleep mode. The monitor kept on cycling between sleep mode, and then waking up, trying to detect the resolution, thinking there is a signal on the line. Naturally, I worried this might damage the monitor that I invested a lot in.


Solution:

A smaller company out of Fremont, CA got it right where Apple (and possibly several of its approved partners) got it wrong.

Use: Accell Mini DisplayPort to DVI-D Active Single-Link Adapter

Specifications page (for your reference): http://www.accellcables.com/products/DisplayPort/DP/mdp_dvi_sl_active.html

This works well, and has been tested over months successfully.

You can get it at a bunch of stores like Fry's, Amazon, NewEgg, etc.


Note: I went for the ACTIVE adapter here deliberately, and I suggest you do the same, unless you want to try the passive option for yourself.


Possible Explanation:

Given how prevalent this problem is, there seems to be a significant compatibility problem in this combination of the new thunderbolt MacBooks, Apple MiniDP to DVI-D adapters (even similar adapters they carry in their stores from their partners), and a 3rd party monitor like Dell. After trying several adapters from Apple stores, I decided to try out non-Apple endorsed adapters based on my knowledge of the required specifications for the interface.


Apple released a couple of software and firmware updates related to Thunderbolt, yet none of them seemed to fix the issue. So, this could be a compatibility issue at the HW level, i.e., somebody screwed up at the design level, and that might have gotten propagated as a reference design to partners who copied blindly, or may be they are sharing a chip that has a bug. Or, it could be, in a best case scenario, a firmware issue that Apple just isn't paying enough attention to because they don't see it happen with their Apple monitors and DVI-D is a bit old.


A passive adapter is one that does a simple passive rearrangement of the wires to fit another interface. In contrast, an active adapter has actual electronic circuitry and possibly firmware of its own (all depending on design, obviously) so that it terminates the input interface (Mini-DP in this case), understands the signals and protocol, and generates a whole new set of signals and protocol messages on the other side. This was the reason why I opted for an active adapter, because I knew that should the compatibility problem be due to something coming out of the MacBook's port, then I may have a better chance of compatibility with an active adapter, if the adapter is capable of understanding Apple's signal/message, and generating the proper output on the other side. I didn't have the time (or patience) to try out a passive adapter, after all the frustrating iterations I had before. Also, it seems from the literature that Apple's own adapter is active, see the FAQ answer at:

http://support.apple.com/kb/ht3382#9


Hope this solution or similar works for you!

Please update us on this thread if other solutions work for you, like a passive adapter or a different brand.


Cheers!

Mar 12, 2012 5:14 AM in response to ceb777

Apparently no one at Apple uses a 3rd party monitor. I have two Dells, a 2005FPW at home and another much newer one at work. I can't remember the model number. Regardless, I have experienced the same behavior everyone else has noted in this thread. The Mini DisplayPort --> VGA works just fine and both monitors go to sleep and stay asleep. The DVI adapter, however, causes my 2005FPW to constantly dislpay "Cannot display this mode" then it goes black... on and off. On my office Dell, the screen simply cycles back and forth between sleep and awake but stays black. It's really quite annoying. I'm going to try purchasing the active adapter but it's a shame that my wide selection of $29 Apple adapters wont work for this 😟


Thanks for sharing your solution!

DisplayPort -> DVI-D Dell 2405FPW "Can not display this mode" when sleeping

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