Sent mail sometime NOT going to sent mail folder.

I only use 3 clients:

Mail on my Mac
Mail on my iPhone
Webmail (very rarely)

So I only have 1 Mac. Well I have lots of Macs, but I’m not using Mail on the other ones. 🙂 It only happens when using Mail.app on the Mac, never happened on the iPhone. I do not send mails using Webmail, so I can’t say much about it.

It’s always on the same internet connection (at home). The iPhone, of course, is sometimes using 3G or WLAN at different locations. But I haven’t used Mail on the iPhone for a few days now since my number is getting ported to another provider and I have disabled mobile data access meanwhile...

Björn

Each of you might should open the Activity monitor in Mail (Window/Activity) and watch it while sending some future messages. It should report activity to save the message to the Sent in normal usage.

Ernie

Doesn't give us much to go on. Quick thought is that is a problem with the server. Don't see the solution in Mail from the report. Who is the Host of this domain and account?

Ernie

What are your settings in Mail Preferences/Accounts/Advanced, particularly with regard to IMAP Path Prefix, if any?

I assume the mail servers were not renamed, but only had to change server names in your FTP program?

Since these are IMAP accounts, it might be worthwhile to remove both accounts, and set them up again, just in case previous pathways to the servers were messed with.

Ernie

Lemez,

I know this is your thread, but since I’m having the exact same problem I thought I’d share what I have found so far. My IMAP accounts are hosted at df.eu (domainfactory). I just read an 11 pages(!) long thread on their forums concerning our problem. In all cases the users see the exact same sporadic behaviour. Some have turned on mail logging and saw messages like

Mail[3357] Error (null) occurred while trying to append messages to outgoing store. Ignoring and proceeding with delivery...

Not much of help, but there are lots of users with 10.6 and Apple Mail sharing our problem. If you can read german, you can take a look at https://www.df.eu/forum/showthread.php?t=61118&highlight=AppleMailgesendet

What all users had in common was the use of SSL which this provider does via ssl proxies. So instead of using a servername like imap.mydomain.de we (me included) use sslmailpool.ispgateway.de

The df support had some users test to use the direct IP address of one of their mail servers instead of the proxy. One user did very thorough tests with a self-written script to send hundreds and thousands of emails between 2 of his IMAP accounts and did not encounter the problem when using the IP address. At the last page the problem seemed to have gone away for most of them (last entry was the 8th of March) since df changed something in their load balancing setup.

Since nothing changed for me I’ll now contact their support and will mention the df thread. I could just try using this one server’s IP instead of the mail server pool should nothing help. But I would prefer the official way since this would mean I could not use Mail when this one server undergoes maintenance or whatever.

I’ll let you know here if there’s something new to report.

Björn

PS: Some users on the df thread had deleted all accounts and set them up fresh again to no avail. It seems like a pure communication problem with Mail.app and the df server setup. Other users mentioned that it only happens with their df accounts and only in conjunction with Mail.app. Other clients did not exhibit the disappearance problem.

Message was edited by: Björn Herrmann

Lemez and Björn. . .I'll join your little club—that's why I came on the Discussion board. I'm desperate for help here...

I've experienced EXACTLY what you both described and at about the same percentage of frequency. It seems to happen just when I've forgotten about it....like it's saying, "I'm baaaack! Remember me?" Or it happens when I'm reconfirming I actually sent someone an email—and then it's no where to be found. Have you experienced yet, the missing Sent emails mysteriously re-appearing back in your Sent folder, say, next day? Like, where'd that come from?

Now to go one step further. My Mail.app is now NOT Sending OR Receiving. Happened today. First the main account, then the secondary account. Both IMAP, neither has been reset or touched by me or anyone else. I get the circle with triangle symbol, which earlier would spin and spin but never connect...now it's stationary.

Connection Doctor shows "connection and login to server succeeded." All GREEN...

I've followed online tutorials, step by step...nothing I can see is out of place or configured differently than what it should be.....I've read Help tabs in Safari, Mail, Finder....nothing clears the problem. Plus this problem is doesn't effected my iPhone or iPad emails

I hope neither of your problems escalate into the mess I have....but I had to post and support what you're saying. It's enough to make you feel batty, isn't it?

One final note: From what I'm determining by reading other posting boards, there seems to be a high rate of frustration with the 4.5 Mail.app Upgrade. People seem to be saying, "It didn't happen until I upgraded..."

Does PUSH Email work with this account? If not, deselect to Use IDLE Command -- may not be in the way, but then again.

Also, you might try deselect to Keep copies of all messages and their attachments for Offline viewing -- that can cause extra time while transacting actions with the server, and has no utility unless you do regularly need to view while not connected to the internet.

Ernie

Hi again,

the df support told me that they see this kind of problem with slow/unreliable network connections. My connection is slow (1 Mbit/s Downstream), but otherwise reliable. They recommended to use the fixed mail server IP like they did in their forums which I will try from now on. If this works for me I will keep it that way until my small village gets upgraded (100 Mbit/s) at the end of the year.

I’ll keep you updated...

Björn