Trusteer's Rapport Software

I downloaded Mavericks and then found that I could not log on to my online bank. Disabled Rapport and all worked OK. Then found a newer version of Rapport on the Trusteer website so updated and tried again. Still unable to use my online banking unless I disable Rapport! Tried to go nack to the Trusteer web site to try to find more info or to report the problem and now find that the site does not display at all!! Just get a blank white page.

Hi MikeChrista,

We’re sorry you encountered issues with Rapport on Mavericks.

The issue you described has been resolved in the latest configuration.

The update should have taken place automatically, in order to confirm this please try manually checking for Rapport updates:

1. Open the Rapport console (open the Apple menu > System preferences > Other > Rapport)

2. Click on "Check for updates now"

3. Force-quit the browser by choosing your Safari menu and clicking on “Quit”, or by pressing CMD+Q.

4. Restart your computer

Please check if the issue recurs.

Should the issue persist, we would be very interested in fixing it. For additional assistance, contact us at http://www.trusteer.com/support/submit-ticket-step-2

Thanks for your cooperation,

Ayala

Trusteer Technical Support

In accordance with Trusteer's post above they have updated their software and it seems to work OK now.

Thank you Trusteer for monitoring the forum. Makes a pleasant change. Please note that I can no longer view the trusteer.com web page since the Mac software update (just get a blank page!).

I have updated my software, restarted my computer and I still cannot access the TD Banl log on page. I have also filed a ticket yesterday and received no response.

Case #: 00398848

• Reference ID #: [ ref:_00D201rE0._500w0YI2oK:ref ].

Hi MikeChrista,

Thanks for the feedback and update.

As for the Trusteer site - please contact us at:

http://www.trusteer.com/support/submit-ticket-step-2

or via live chat (http://www.trusteer.com/support/report-problem) and we will be happy to assist.

Thanks again,

Ayala

Trusteer Technical Support

Unfortunately both of those links just give me a blank screen! Running Mavericks 10.9 with Safari 7 and no ad blocks..

Hi MikeChrista,

You can also contact Trusteer Technical support via live chat.

Click here to chat with a support representative. (this is not a link to the Trusteer site).

Thanks,

Ayala

Contacted Trusteer via the above link and 'spoke' to Alina. Very very helpful and ultimately solved the problem. Had to delete all cookies and then it worked. Strange as I had doen that previously and it made no difference. However, I think this is the first time I deleted cookies after the last trusteer rapport update that solved the previous banking logon problems....

Your fix worked for me as well.

I will just not use this. Have Mav and after install just kept on loops of restart 4x in a row... lame. Worst software I ever seen in a Mac. Tomorrow I have a group discussion in my MSc, guess if I went to study without my mac... do these ppl actually sell this to banks? Thanks, just pointed me a good place to open a good startup! Rapport ***** big time!!!

It sounds like you have a defect with your Mac or are running something else that clashes with Rapport. I like many other Mac users are running the latest version of Rapport without any problems.

Hi antoniosrferreira,

Sorry to hear you’ve experienced difficulties with Rapport.

Rapport is compatible with Mavericks. You can download the latest version of Rapport from here: trusteer.com/support/rapport-installation-links.

Our Technical Support Team is available 24/7 via mail or live chat and would be happy to assist you. Please feel free to contact us at http://www.trusteer.com/support/submit-ticket-step-2.

Ayala,

Trusteer Technical Support

The problem is: Rapport is being distributed by the your customers on their own sites, thus old versions. If you have your hard drive encripted, the error in previous versions doesnt allow you acess to any update and ultimately you have to erase the hard drive. Thats the problem. Man made, as usual.

Strange that you believe that the fault is caused by 'Rapport's customers' providing out of date software. My understanding is that once installed and configured Rapport will update automatically - and that is what my system did. I guess you must have a non standard set up.

I've read all of this discussion but I'd like to know the purpose of Rapport software. What is it supposed to do and how (in the simplest terms) does it achieve this purpose?