Level 1

10 points

TurboTax quits when printing

After finishing my taxes in Turbotax, I press the Print button and the program quits. The program printed prior to upgraded to 10.6.7. I was running 10.5. My Mac prints fine from other programs. I contacted Turbotax. They upgraded my program with no luck. Any help would be appreciated.

Macbook Pro, Mac OS X (10.6.7)

Posted on Mar 26, 2011 6:12 AM

37 replies

baltwo

Level 9

62,386 points

Mar 30, 2011 4:52 PM in response to ValleyForge

The Courier.dfont in /System/Library/Fonts/ is version 6.1d5e1 and validates w/Font Book. It wasn't changed with the 10.6.7 update. Did Intuit tell you what the conflict was about? Is it something to do with their R15 revision?

baltwo

Level 9

62,386 points

Mar 30, 2011 4:56 PM in response to Rex Brinker

The Courier.dfont resides in /System/Library/Fonts/. You can use Pacifist to extract it from the BaseSystem.pkg in the Snow Leopard install disc. Then, reinstall the 10.6.7 delta or COMBO update if that doesn't fix things.

Mar 30, 2011 5:03 PM in response to baltwo

Intuit just provided me with an updated version TT Premier with State download. They instructed me to remove the old copy, a well as delete the com .plist file in the library. This resolved the print issue for me. Thanks all.

Apr 1, 2011 6:10 AM in response to baltwo

While they didn't tell me the revision was at fault, it's pretty obvious it was. Earlier versions of the software printed w/o incident.

WZZZ

Level 6

13,238 points

Apr 1, 2011 6:53 AM in response to ValleyForge

Do you perhaps remember the date of the revision that started causing the problems?

Barbde Author

Level 1

10 points

Apr 1, 2011 7:40 AM in response to ValleyForge

I tried removing the program and the .plist then reinstalled Premier. Same issues occurred.

I then removed the Courier fonts from the root Library and placed them in the disabled font folder. I restarted the computer, opened Turbotax and was able to print. I will leave the Courier font in the disabled fonts folder until I have completed my tax returns.

I will still like to see Turbotax fix the problem.

Thanks for all of your help.

baltwo

Level 9

62,386 points

Apr 1, 2011 11:43 AM in response to Barbde

The TT folks posted this in response to my posting:

http://turbotax.intuit.com/support/go/SLN49182

TurboTax stops responding or "crashes" when attempting to print or save your tax return as a PDF file, if you installed the recently-released Macintosh OS X 10.6.7 update combo.

This issue affects both Online and Desktop software versions.

Workaround
1. In the Applications folder, locate and double-click Font Book to open it.
2. Click the PDF folder and look for these five fonts (if one or more of these are missing, add them to the PDF folder):
◦ Courier .font
◦ Helvetica
◦ Symbol
◦ Times
◦ Zapf Dingbats
3. If any of these five fonts have a yellow "warning" triangle to their right of their name, hold down the Control key and click to open a window.
4. In the pop-up window, you'll need to do two things:
1. Resolve Duplicates; and
2. Validate Font. For both, follow the on-screen instructions that appear.
5. When finished, create the .pdf file and then open it with Preview, which is located in the Applications folder. (We've found that Preview seems to work better than opening it with Adobe PDF Viewer.)

Apr 10, 2011 4:45 PM in response to ValleyForge

I am experiencing the same problem with TT. Can you be more specific - how do you delete the font and from what program? Where do you get the courier.dfont to reinstall?

LE

Steel06

Level 1

0 points

Apr 17, 2011 2:11 PM in response to stairclimber113

I followed steps 1-4 above for Courier (and 12 other fonts); closed Font Book; opened TT v2010.r16a.003; clicked on Print & File and Save for Records; and saved as PDF to desktop.

I have 10.6.7 and had the same issues as above when attempting to save to pdf and print Form 1040-V. Also reinstalled TT - no joy. Fixing Courier did the trick.

S06

iMac

Mnooch

Level 1

8 points

Apr 17, 2011 3:55 PM in response to Barbde

I tried the suggestion offered by baltwo....it came up with 'serious' problems with two of the fonts....I deleted those.....there were no on screen insturctions on what to do once you validate or resolve duplicates.....now I can't print anything. Ugh.....guess I shouldn't have deleted those fonts....any suggestions?

Feb 20, 2012 10:57 AM in response to Barbde

This problem is back with Turbotax 2011 for Mac. App crashes when trying to print or print/pdf save the return. It worked OK on my first run but didn't automatically save my tax file as in past years. So had to reenter data again! Then when I tried to print, the turbotax app crashes. The difference is that I updated the app to Feb 3 version from Dec 31 version for my second file creation. The latest one crashes on print.

WZZZ

Level 6

13,238 points

Feb 20, 2012 11:32 AM in response to fcrossman

I just installed and updated TTax today. Latest update. Printing (from print front window) is not crashing for me. What version of 10.6 are you using? Might try applying the 10.6.8 Combo update.

Feb 20, 2012 11:54 AM in response to WZZZ

Actually I'm running MacOS 10.7.3 and using Turbotax version 2011.r09.015

baltwo

Level 9

62,386 points

Feb 20, 2012 12:03 PM in response to fcrossman

Printing works for me in both 10.6.8 and 10.7.3, with latest TT updates. Your best bet is to post to http://turbotax.intuit.com/support/

Feb 20, 2012 12:21 PM in response to baltwo

Well, I just downloaded the Feb 13 version of Turbotax and opened my tax file that had crashed while printing with the Feb. 3 version. With just the federal tax software loaded I could print forms without a problem. As soon as I redownloaded the CA state tax add-on, the app crashes when I try to print or save to pdf. I will post this on TT support.

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TurboTax quits when printing