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10.6.7 upgrade and bluetooth keyboard/Magic trackpad

Since doing the upgrade to 10.6.7 i have issues with bluetooth keyboards/trackpads not being seen by the Mac Mini i own. I must fiddle around with the mouse and keyboard and EVENTUALLY it will be seen. This happens on boot every time. Once it is discovered, all works fine until the next boot.

I have deleted and added the devices to the bluetooth configuration, reset the sram, cleaned permissions, etc. Nothing has helped.

Any pointers to resolving this issue once and for all would be appreciated.

thanks

Dual 1.25 G4, MBP, MB, PB G4, Mac OS X (10.4.10)

Posted on Mar 31, 2011 11:04 AM

38 replies

Apr 12, 2011 7:53 AM in response to jackfoust

It is normal in the same sense that you find sick people in the emergency room.

These discussion are the emergency room for OS X so you see problems.

Personally I would not let that scare you off.

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Allan

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Apr 12, 2011 7:59 AM in response to Allan Eckert

Not scared off, just frustrated using this dumb usb mouse that I have to keep stealing from the mac mini in the conference room.

I've gone so far as a reinstall and then applied 10.6.7 combo. I bought this refurb, would the hardware test on the apps disc give me any indication as to whether I am having the same issue as the others here with 10.6.7, or I just randomly have a bad bluetooth board?

Apr 12, 2011 8:05 AM in response to jackfoust

No way any one here can tell what the results of running the hardware test will tell you from this distance. I suggest that running AHT might be a good starting place to find the solution to your problem.

Also if you just bought a refurb and suspect of have a bluetooth problem, I would think taking it back to Apple ASAP so that they are aware of your problem would be a good thing to do.

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Allan

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Message was edited by: Allan Eckert

Apr 12, 2011 8:15 AM in response to Allan Eckert

Hardware test came back ok.

Apr 12, 2011 8:24 AM in response to jackfoust

I would still take it back to Apple so that they are aware of the problem.

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Allan

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Apr 12, 2011 8:26 AM in response to Allan Eckert

I just ran the system profiler off the install disc and it came back no bluetooth information. Looking to be a hardware issue =(

Apr 12, 2011 4:26 PM in response to jackfoust

I had the same issue - upgrade to 10.6.7 and then lost Bluetooth on mouse and keyboard
I tried:
Delete com.apple.bluetooth.plist
Repair permissions
Reboot into single user mode
run fsck -f
Set up all bluetooth devices as new devices

Seems to be working OK so far after 2 days and restarts.

Apr 13, 2011 5:41 AM in response to enactivist

Spoke with Apple Customer Support, we both figured it was hardware and I need to take it to an AASP. Weird thing is though, yesterday before I left work I unplugged and today I magically have bluetooth! This is beyond bizarre.

Apr 17, 2011 10:38 AM in response to Douglas Parks

Well the weirdness continues on this for me. However yesterday the Bluetooth setup assistant stayed open even after discovering both the trackpad and keyboard. I just minimized it, however after a time the system completely humg causing me to have to hold down on the power button to restart. Weird thing is that after that restart eveything is now working! Very strange. I almost hate to repair permissions for fear of the problem returning.

It is also worth noting that this is only happening on my mini and not my two MBP machines.

Apr 18, 2011 11:41 AM in response to Douglas Parks

I have a date with the Apple Store tomorrow. I hope it acts up as crazy as it is now then! I'm beginning to think it is some kind of short, as I have a new sympton today where when the bluetooth goes out the fan speed goes to 4k RPM!!

Apr 18, 2011 1:08 PM in response to Douglas Parks

Good luck! Appears my issue is now back. Wish it would either break completely or work as advertised. No issues on either of my MBP devices, only the mini.

Apr 28, 2011 6:11 AM in response to Douglas Parks

New bluetooth board seems to have resolved my issues. Everyone else still having problems?

Apr 30, 2011 1:13 AM in response to Douglas Parks

It's happening to both of my iMac's with the 10.6.7 upgrades. Isn't there a bug report or fix yet? Is this happening all over the world? HELP Apple NOW!😮

May 1, 2011 5:24 AM in response to Douglas Parks

My sister's iMac had this problem. She updated to 10.6.6 or 10.6.7. She cannot remember exactly but her Apple Wireless keyboard and Apple wireless mouse were rendered useless as Bluetooth was no longer available. A bizarre and inexcusable situation Apple.

She resorted to an old Microsoft keyboard in the meantime.

Later, these actions seemed to have solved the problem for her at least.

1. Back up iMac to External Hard Drive.

2. Clean install with OS X 10.5.4 using discs that came with iMac plus an erase of the iMac hard drive.

3. Update OS X 10.5.4 to OS X 10.5.8 using combo update.

4. Perform two software updates to catch other OS X relevant files needed for OS X 10.5.8 (Security updates mainly).

5. Perform Apple Wireless Keyboard Update 2.0

6. Reset the SMC/PMU

7. Reset the PRAM

8. Boot to Safe Mode

9. Fix Permissions

10. Restart

11. Switch Bluetooth on in System Preferences

12. Paired the Apple Wireless Keyboard

13. Restart

14. Paired the Apple Wireless Mouse

15. Restart

16. Installed and updated iLife 9

17. Restored backup up of documents, music and pictures.

18. Boot to Safe Mode

19. Fix Permissions once more for good measure

20. Restart

21. Cup of tea.

Essentially, we rolled her iMac back to OS X 10.5.8. That was the last time her iMac ran consistently and smoothly. Drastic action yes, but she needs that iMac for her studies.

MacFixit has a good rundown on maintenance routines here:

http://reviews.cnet.com/8301-13727_7-20005830-263.html

Apple needs to get its act together with this issue.

Regards

John

May 4, 2011 8:02 AM in response to Douglas Parks

I'm having the same issue. I have a mac mini 1.6. I installed 10.6.7 and now my keyboard and magic mouse do not register when I boot up. I have to turn off my mouse and turn it on at the time the mac is looking for a mouse. Then, it says it can't find a keyboard. I proceed to press the keyboard button until it finds it again and pairs with it. I believe this to be a bug in the osx 10.6.7 update concerning older supported mac models. I think apple needs to look in to this. I'm guessing they are and will deal with it in the Lion update. I wish they would fix this problem now because it's slowing down my productivity.

As a side note, I ran the keyboard system setting and the computer says it can't discover a keyboard. However, as it searches for a bluetooth keyboard I was able to use the Bluetooth keyboard to write this thread. Apparently, there is a real bug in the os.

10.6.7 upgrade and bluetooth keyboard/Magic trackpad