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Video App Freezes iPad 2

Shouldn't the app state cannot play, rather than stay dark, become unresponsive and not allow other videos to play?? WEAK software --BUG fix! Discussion is full of this issue--where is the fix? The app used to play videos needs to be more ROBUST! Had to do a complete restore - not even owned for a week yet!

iMac 27 quad core, Mac OS X (10.6.7)

Posted on Mar 31, 2011 1:38 PM

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19 replies

Apr 2, 2011 7:09 PM in response to Larry Bryan

New IPad2 here. Downloaded first film from iTunes store couple days ago. Started watching tonight. After 60 min the video froze. Backing it up a few minutes and playing again led to a second freeze at same spot. Third try: same result.
Then tried sliding past the "freeze spot". This gave me a black screen. Now I cannot get past that black screen: not after quitting Videos App; not after iPad shut_down/restart; not after iPad reSET; not after all SETTINGS were reset and iPad again reSET.
I think I'll try googling for how to delete a [pre-installed 😟 ] app. I'm not optimistic. May mean 90 min drive to a Genius bar 😟

Apr 23, 2011 8:09 PM in response to Love Calm Quiet

I have the same issue. I have iPad 1 and 2. I bought 2 movies from iTunes and both freeze at the same spot. At that point the video app is basically a black screen of death. I tried to reset the settings which then shows the video titles again but as soon as I start watching the movies they freeze at same spot. Ironically I have some movies that I bought from a site called iPod lounge. I have had those movies on iPads and iPods and they have never frozen. I will take both iPads to an apple store and see what the genius bar says. FYI I installed the latest iPad software today but it made no difference. I must say I have never had an apple app freeze before.

May 16, 2011 1:57 AM in response to Larry Bryan

I've had this happen a couple of times, very annoying.


You don't need to do a restore though, just remove video its stuck on in iTunes and re-sync, that will un-stick the app. You can then add the movie back in iTunes, re-sync and continue playing the movie.


So far for me its only happened for podcasts from the iTunes store.

May 16, 2011 12:28 PM in response to Larry Bryan

I rented a movie from the iTunes store using my iPad 2. I was watching it fine for about one hour, then the screen went to black. I can click the home button and go back to the desktop, but every time I click the Videos app, blackness. I can't find the movie I rented in iTunes on my PC to deselect. After I sync, launching the Videos app says "updating content" or something similar, then ... goes to black. I'm trying not to do a complete reset, but it sounds like that is what I need to do.

Jul 12, 2011 1:58 AM in response to Larry Bryan

Thanks for the solution. Unfortunately, I bought my ipad to watch movies (rented from itunes store) for long internation flights. I just completed a 14 hour flight and my ipad hung on the first movie ("Office Space"). So I went the remainder of the flight without ipad movies.


A solution that actually fixes the problem would be nice. I would like to see the end of the movie.

Jul 28, 2011 1:03 PM in response to Larry Bryan

I just bought my ipad and am having the same problem also. I purchased some TV shows from itunes ( 6 in all) . All 6 have frozen in various stages of the video then screen goes black ...I


did the multitask removal, a restart and now finally the " reset all "as mentioned in the previous post. The reset worked best and the titles did showup and I can play any of the 6 videos ...Unfortunately these six videos still freeze as mentioned above.... I am at a loss as to what to try next.... I am traveling right now but will have to try apple support once I arrive home 😟

Video App Freezes iPad 2

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