Itunes has encountered a problem!!!! please help

I was experiencing the same issue where iTunes was erroring out before opening. For whatever reason, Quicktime was not completely installed on my computer. Once I reinstalled it, I am able to open iTunes fine now.

Thanks a lot for this thread and pointing me in the right direction.

It was driving me nuts getting my iPod for Xmas today and having these issues.

Happy Holidays

well done monitemm!

🙂 i'm actually just another user rather than an Apple support person. due to a complex combination of health/financial/visa considerations i'm not allowed to work at the moment. so i treat posting here as a sort of informal full-time voluntary work position. so i'm here a lot, and am able to track some of the errors (like the one you had) and treatments a bit more closely than other people. (been chasing down various variations of that beast since itunes 4.9 ...)

glad to be able to help.

love, b

i remember itunes 4.9, it took days to get that to install on my PC. LOL

hi b!! please please please can you help me!! for two months now i have been without my beloved iPod mini because of the "iTunes has encounted a problem and needs to close, sorry for any inconvinience." The first time i uninstalled and re-installed itunes and quicktime i foolishly clicked "cnofigure iPod" so it wiped my ipod cleaned; hoping that itunes would load and i would be able to transfer all my music back onto it. However the "iTunes has encounted a problem and needs to close, sorry for any inconvinience" pop-up came back. I then tried to uninstall and re-install itunes again from my CD, from the apple internet website and seperatly from different download websites, however none of this worked and to this day i am still without my iPod. I then decided to ring apple themselves and speak to an expert however i was asked to pay £30 as i was out of warrienty, which i thought was a cheek as many people have had this problem! so then deiceded to try internet forums and here i am writing to you now. Many people have thanked you for you expertice advise and now i am in depserate need of it! Your are my last resort! I would be more than grateful if you could post back to me a.s.a.p. Thanks very much! lyno90

hp pavilion 7945 Windows XP

hi lyno!

see:

http://discussions.apple.com/message.jspa?messageID=1995464#1995464

love, b

hey again b!
i went to the link you sent me but on my previous post i may have forgot to tell you that when i launch quick time it works! its just iTunes that does not, "itunes has encounted a problem and needs to close..." etc what should i try now? many thanks lyno90

hi lyno!

when i launch quick time it works! its just iTunes that does not, "itunes has encounted a problem and needs to close..." etc what should i try now?

okay, if you're getting the "itunes has encountered ..." message when you try to launch itunes, but your QuickTime is launching fine, we'd better start checking for a few weird possibilities.

let's try an experiment.

head into your user accounts control panel and create a new user account with full administrative rights. (there's help documentation on how to do that at the left of the control panel screen.) while you're in that control panel, switch off "fast user switching" in your logging-on preferences.

now log out of the old account and log into the new account.

does itunes launch properly from inside the new account?

love, b

oh my god!! It worked!! i did the control pannel way and itunes popped up again, you have no idea how much i've wanted to see that, i can't thank you enough!!!!! thanks so much! but i can i just ask why do you think it only works on a different user account, many many thanks lyno90

lyno90,

Let's see if we can get your iTunes running in your main user.

1. What version of iTunes / Quicktime are you running? You should have iTunes 6.0.4 and Quicktime 7.0.4. You can get the Quicktime version from the Quicktime control panel. Start menu -> Settings -> Control Panel -> Quicktime. Click the "Register" tab. Click the button that says "About Quicktime". What number does it have at the top of that window for the version of Quicktime?

2. Make sure you don't have the compatibility mode accidently set. See this knowledge base article for instructions.

3. If you've got iTunes 6.0.4 and Quicktime 7.0.4 and you're having this problem, we should collect a crash log and send it to Apple so that the engineers can look at it.

Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in

drwtsn32 -i

And hit return.

This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log" If there's already a file there, it most likely has multiple crash logs in it (new crash logs are just appended to the end of the file). So, delete this file. This will make sure you're not sending extra information to Apple that they don't need.

So, get the machine setup to collect crash logs, do the thing that makes iTunes crash. Send it to the apple moderator as well as information about what version of iTunes you're using. Tell her Toonz sent you. It doesn't hurt to put the URL to this discussion thread, so that whoever gets it has some context.

hi lyno!

🙂 i'd go with toonz's advice on this.

love, b