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Pages crashes when opening document URGENT CONFIDENTIAL!

I created a pages document in Pages (iPad) and designed a note taking template for counseling - type applications. It contained a table with large rows for note taking.

As I couldn't duplicate the table (which took up a whole page) I sendt to iTunes & edited in Pages (Mac) - duplicating the table so now 5 tables appeared in the document. I sent back to iPad.

I duplicated this document a number of times and renamed for a client.
After two hours of very important and intimate note taking, the app crashed.

When I try to open this very important document, pages crashes. I can't email it or convert it or anything - it just crashes. It also doesn't show up in iTunes.

Have I just learned the hard way that iPad / Pages is not a serious business application? I hope not as this document represents a confidentiality risk as well.

Any help in recovering this document would be very helpful if anyone knows. Also maybe a serious alternative to Apple software?

Mac Pro, iPad, Mac OS X (10.6.7)

Posted on Apr 8, 2011 4:21 AM

Reply
25 replies

Mar 27, 2012 7:45 AM in response to Heiner67

I've had the same problem with Pages on my iPad3, twice today, just typing away normally and then it drops out. You can't report the problem to apple in the same way you can when it crashes on OSX which is annoying. Out of curiosity I thought to fire up Xcode and see if there was anything in the logs, i found this:


Mar 27 15:26:17 unknown sandboxd[25] <Notice>: Pages(83) deny file-write-data /private/var/mobile/Library/Mobile Documents/com~apple~Pages

Mar 27 15:26:21 unknown Pages[83] <Warning>: *** Error: -[TSPDatabase startSingleResultQuery:error:] TSUDatabase.m:231 Executing query and expecting exactly one row: "pragma user_version": disk I/O error (266)

Mar 27 15:26:21 unknown Pages[83] <Warning>: *** Assertion failure: -[TSPDatabase dealloc] TSUDatabase.m:70 Database wasn't closed

Mar 27 15:26:21 unknown Pages[83] <Warning>: *** Error: -[TSPDatabase closeWithError:] TSUDatabase.m:96 Finalizing statement: disk I/O error (266)

Mar 27 15:26:21 unknown Pages[83] <Warning>: *** Error: -[TSPObjectContext _initWithPath:isNew:emigrationDestinationContext:rootClass:errorDelegate:] TSPObjectContext.mm:1129 Couldn't create object context at path (/private/var/mobile/Library/Mobile Documents/com~apple~Pages/Documents/*** My Filename ***.pages-tef). Error: Error Domain=com.apple.iWork.TSPersistence Code=1 "An error occurred while reading the document." UserInfo=0xc6461e0 {TSULocalizedErrorAlertTitle=An error occurred while reading the document., NSLocalizedDescription=An error occurred while reading the document.}

Mar 27 15:26:21 unknown Pages[83] <Warning>: *** Error: -[TSADocumentManager _openDocumentForInfo:animated:] TSADocumentManager.m:612 Unable to open document *** My Filename *** located at /private/var/mobile/Library/Mobile Documents/com~apple~Pages/Documents/*** My Filename ***.pages-tef

Mar 27 15:26:34 unknown CommCenter[15] <Error>: Activating PDP context 0, because it has assertions and is now available for use.

Mar 27 15:26:34 unknown CommCenter[15] <Error>: kDataAttachStatusNotification sent, wasAttached: 0 isAttached: 1



...the disk io error is a bit of a concern, this ipad is only 5 days old! If this keeps happening it's going straight back to apple!

Feb 11, 2013 7:59 AM in response to Heiner67

Same exact problem here. My documents are simple text documents, with no formatting, tables or other fancy things. I've tried everything - Latest version of iOS and Pages, can't email, transfer, copy or convert the document in order to recover it. Restarting pages and my iPad yielded no results. Any help would be appreciated.

Nov 14, 2013 6:24 AM in response to bonzabuy

Same thing here. I was trying to copy the content of a table to another one. I tried once, it crashed. I tried again, but I saved the table before, the app crashed again and now it doesn't open anymore. I tried to open on pages in iCloud but it doesn't work as well. Was a big file, more than 300 pages and about 90 mb and I don't want to believe that I lost months of work.

Nov 14, 2013 6:43 AM in response to Matt_Carvalho

Matt_Carvalho wrote:


Same thing here. I was trying to copy the content of a table to another one. I tried once, it crashed. I tried again, but I saved the table before, the app crashed again and now it doesn't open anymore. I tried to open on pages in iCloud but it doesn't work as well. Was a big file, more than 300 pages and about 90 mb and I don't want to believe that I lost months of work.


My gut feel is that 300 pages & 90MB is a bit of overkill for an IOS device. You really should consider a MacBook.

Pages crashes when opening document URGENT CONFIDENTIAL!

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