Absolutely agree with you, and the others, who've voiced their displeasure!
Cumbersome, & Confusing. Too many layers! Everything, one wants to do, takes too many steps.
Very slow. It takes too long to locate topics.
Plus, we used to be able to look for our own questions, quite easily, as well.
Really?....one has to search for a drop down menu to select Mac forums?
And, then, once there, the refinements are gone: all iBooks lumped into one basket; no differentiation between Minis, etc.
It does seem to be designed by Windows users...clunky, and annoying!
I used to tout the Discussions section of Support, to those interested in switching to Mac, as an example of how easy using an Apple product could be for them. Now, I'm sending newbies to other forums for help!
Disappointing.