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How to ad iPad2 to have data billed to my iPhone (AT

Perhaps I am missing something, but the iPad2 "manual" does not explain how to buy, say a month's worth of data, from AT&T for my 3G connection. I have an iPhone account with AT&T — though calling them and inquiring about this has been like talking to a toad about hydrogen fusion. Any help will be much appreciated. BTW, I do see the cell data section in the Settings menu.

iPad 2, iOS 4.3.1

Posted on Apr 20, 2011 12:40 PM

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27 replies

Apr 20, 2011 8:05 PM in response to PogoPossum

Pogo, this is not the place to debate the matter — but if you will check, you'll find that you have a remarkably simplistic notion of what a product manufacturer is liable for. As to iHam, I have attempted to be clear on this, but I'll try again. AT&T will set up a postpaid data plan (after three phone calls) — you can't do it on line or through the iPad (they tell me) — and they will bill it to your iPhone account. However, you can't use the iPad to check your data usage or to buy more data — you have to phone AT&T and handle it over the phone. Soooooo, the other alternative is the prepaid option through the iPad. Unfortunately, that requires a separate account using a credit card (which I thought I could avoid by using my existing iPhone account for billing iPad data purchases). But in that approach, no credit card is acceptable if it is billing is linked to a PO box or even a RFD address. The issue is not MY credit card; it's any credit card that is billed to a PO box or rural address. If you put in a street address (where I own a home), the application is rejected (presumably because the credit card information does not correlate with that address) — and this is despite the fact that my iPhone billing goes to my PO box without an issue (e.g., I already have an AT&T account). Back to Pogo — this is not as though one has bought a car in the U.S. that Canada won't allow on its roads. Apple has an agreement with AT&T; they are both intimately involved in this. And my fine iPad has a settings window for establishing an account with At&T and buying data access. For many of us (those with credit cards billed to PO boxes or RFD addresses), however, that can't be done — and no one told us about it in advance of the purchase. With regard to the details of what I have attributed to AT&T in my comments, they are subject to change, for AT&T is clearly a very confused organization and there reason to be skeptical about what I have been told. But the prepaid effort is from my own experience.

Apr 21, 2011 5:39 AM in response to enahs

Unfortunately, AT&T is going to be the only one to give you the best information about your issue. If they told you that those are your only options, those are your only options and we can't do anything about it. And Pogo is correct. The device WORKS. It does what it says it will do. It isn't false advertisement. It is advertised that you CAN purchase data from the device and connect to the AT&T network. That is correct. It physically has that capability. However, AT&T will not allow you to do this in your particular circumstance. So it isn't a problem with the device itself since it is physically capable of doing what it says. It is a problem with the service provider and you can't blame apple for that even though they partner with AT&T. Think of it this way. Let's say you bought a TV that is advertised to work with your cable provider. If it does and the TV can physically be hooked up to the cabe box and works, but the provider does not allow you to bill the TV service to the same bill as say an internet service that you purchase from them as well, you can't blame the TV company for selling you a TV that does not work as advertised.

Apr 21, 2011 7:23 AM in response to applefandan

Gentlemen, I began this thread under the assumption that someone out there had set up a post paid account that works with and could be accessed through their iPad and could tell me how to do it — Aside from the confusion about the matter as evidenced in this thread, I have learned (in the course of our discussion) that it can't be done. What's more, I have also learned that many of us can't access AT&T data at all through the iPad Settings if you have a PO box or RFD address as your credit card billing address. Many folks are in this boat, and the 3G feature of the iPad is a deal between Apple and AT&T. No disclaimer regarding credit card addresses has been provided. For many, this is like the TV box that can't be used because it can't be billed. And if the provider and the manufacturer had an inter-corporate arrangement concerning the box and the TV, they would BOTH be responsible. If Apple is going to market this excellent device as something that can be used to access data through AT&T, then Apple should make it so or provide the disclaimer — or withdraw from the arrangement. After all, Apple goes much further than merely saying that the iPad "will work with AT&T 3G". But all of this discussion is, at this point, silly. Apple and At&T can fix this — and should do so quickly. If shouldn't be a major issue.

Apr 21, 2011 9:35 AM in response to enahs

That discussion you linked to is from 2010 and it is not Apple working on it, it is other users like yourself who are having a problem using a credit card with a po box address. The last post is July 2010 and you are presently having problems so I am assuming that Apple is not working on it at all.


If I could make a suggestion for a workaround (and please before anybody chimes in and says "I shouldn't have to do a workaround, Fix it Apple!") as I mentioned in a previous post I too use a po box and always will, I move too frequently to mess with a physical address and risk missing mail or having my mail delayed or have someone steal my mail from my porch while I'm traveling. So here's what I do on the rare occasion that a company won't accept a PO box address for new customers, I log into my credit card account and change my billing address, wait for it to take effect (usually less than 24 hours) then I sign up with (insert company name here, in this case ATT) wait until whatever I am buying or activating to take effect (again usually less than 24 hours) Then log back into my credit card and change my billing address back to my PO box and do the same with the new company in a couple of days. It works, is it a hassle? sure. The fact is some companies won't accept a PO box, all you can do is work the system.

Apr 21, 2011 11:12 AM in response to iHam

iHam, your most kind suggestion is very much appreciated. I have tried that but apparently did not wait long enough for the new address to take effect (though the card company emailed that it had). I will try that again. The iPad 3G capability is important to me due to travel. For the same reason and more, so is the PO box! Thanks again. Yes, I did discover that my link is an old one — too bad the issue is still around.

Apr 25, 2011 2:51 PM in response to enahs

Long issue short — much of it stated above. Turns out you can have a post-paid account with ATT, but it has to be set up by phone, it renews automatically unless cancelled, and it can't be accessed or managed through the iPad — but it is billed together with your iPhone account. However, once you have set this up, you can't change back to a pre-paid account managed through the iPad unless you get a new SIMM card. Setting up the post-paid account imprints the SIMM and prevents setting up a prepaid account through the iPad. And the SIMM can't be scrubbed. As for the PO box for credit card billing issue, I took iHam's suggestion and it works. However, ATT tells me that the prepaid account will renew unless one goes into the cellular data section of settings and cancels — but at this point, I don't know if canceling will cancel the automatic renewing of data purchases or will cancel the account altogether — thus preventing one from moving the credit card back to the PO box (since more data will require a new account application). Soooooo, does anyone know whether canceling the automatic renewal of more data purchases cancels one account or just ends the automatic renewal purchase of more data, leaving the account intact to do more purchasing as desired?

Apr 25, 2011 3:34 PM in response to enahs

just ends the automatic renewal purchase of more data, leaving the account intact to do more purchasing as desired?

Yes. I believe the account remains "open" for 6 months after the last billing cycle and can simply be started again.


A couple of other relevant links. touches on what this thread is about

-> http://forums.wireless.att.com/t5/Apple-iPhone/iPad-3G-registration-will-not-all ow-a-PO-Box-for-an-address/td-p/1924824

-> http://support.apple.com/kb/HT4157

Apr 26, 2011 2:32 PM in response to Chris CA

For those interested in or beset by an issue that normal Apple support insists is an ATT matter, be advised that if you get the right folks at ATT, you will be put in contact with an Apple iPad specialist (not an ATT person but an Apple iPad person through an ATT connection). That "Apple person" (at least the one I was fortunate to finally get) sorted out the SIMM card issue (which arose due to my attempt to get a post-paid account). Eudardo S. was very insightful and helpful — which allowed iHam's suggestion to work. Soooooo, with an iPad issue that you are told belongs to ATT, don't too easily accept that — see if you can get connected to Apple iPad support through ATT. You may have the very productive experience that I did.

How to ad iPad2 to have data billed to my iPhone (AT

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