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Level 1

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iTunes 10.2.2 no longer organizing library

I have been adding video content to iTunes, and it was working normally. I've got "Keep iTunes Media folder organized" and "Copy files to iTunes Media folder when adding to" checked, and when I add the files, they moved into the iTunes Media folder. When I renamed them or otherwise changed them, the files were updated.

I then upgraded to 10.2.2.12 after being prompted to do so. I have rebooted the computer a few times since just to make sure it's clear. (Win XP SP2, btw)

I continued to add video content, but just noticed that although the files are being copied into the iTunes Media folder, they are then not changing when I edit any information about them. When I change the name in iTunes, the filename doesn't change. When I change the video type from Movie to TV Show, it doesn't move the file from the "Movies" folder to the "TV Shows" folder.

Even weirder, when I do try to change the type from "Movies" to "TV Shows" for example, or change the name of the TV show, it creates the folder in the new location with the proper new name/location, but then doesn't actually move the file! Just creates an empty folder.

I have tried clicking on the file and saying "Consolidate Files..." and it does nothing. Both boxes for organizing/copying are checked.

Everything else seems to be working properly, but this is quite frustrating. Any thoughts? Can anyone else reproduce this problem on this version, or is it just me?

Thank you.

Windows XP Pro

Posted on Apr 20, 2011 7:10 PM

56 replies

Apr 25, 2011 2:26 AM in response to turingtest2

There we go.

I actually make a personal copy of the iTumes files before each upgrade of iTunes. If Sometimes gets messed up I always have my original files.

Apr 25, 2011 9:42 AM in response to MrViklund

Wish there was a public way for us to file iTunes bugs for Apple QA / engineering to review. I wrote support and the response back was completely off target. I referenced this thread, but I do not think he understood at all. Just some template response. Ugh.

turingtest2

Level 10

272,881 points

Apr 25, 2011 10:05 AM in response to SoundForSound

Open a free Apple Developer account and you can use the bug reporter tool. However if you want to file a bug report you need to tightly identify a reproducable fault, detail the conditions in which it arises and ideally supply any workaround you have discovered.

In other circumstances iTunes Feedback is probably the appropriate channel. Common problems will gain attention.

tt2

turingtest2

Level 10

272,881 points

Apr 25, 2011 10:08 AM in response to SoundForSound

SoundForSound wrote:

Add me to the list. All of my TV and Movies downloads are staying in the download folder and not being moved upon download. This *****! Been manually renaming and moving - so hopefully they fix this ASAP.

Just a thought, I have a script called ConsolidateByMoving that might work for you.

tt2

Apr 25, 2011 10:20 AM in response to turingtest2

Thanks TT2. I did just that and will look into your scripts. BTW I also found this email address, devbugs@apple.com, which I reported our issue to.

Apr 25, 2011 2:08 PM in response to coiter

"The only way i found to fix it, is to remove the tick on "Keep iTunes Media folder organized" press ok. then go into preferences and activate it again."

I can confirm that once a file has been downloaded to the "Download" folder as /Download/Podcasts/{podcast title}.tmp and stuck there with 10.2.2 if you uncheck "Keep iTunes Media folder organized" click ok, then open it back up and check it, iTunes will move the files from the "Download" folder to where they should have been moved upon download. So far I've only tested this at work with a Video Podcast. Will try at home where I have some TV Shows that I downloaded this morning that are stuck in the "Download" folder to see if the same trick above fixes those without having to move it manually.

I can also confirm that just unchecking and checking that setting does not fix the issue long-term. You need to do that each time you download something.

turingtest2

Level 10

272,881 points

Apr 26, 2011 9:30 PM in response to SoundForSound

The .tmp files are what they say on the tin. Temporary. Often these exist as evidence of incomlete downloads. If the downloads are completing iTunes should just be able to move them when they're done. I wonder if you've got issues with Anti-Virus holding up access to the file for scanning which is making iTunes fail to complete the renaming.

tt2

Apr 26, 2011 9:48 PM in response to turingtest2

No, this is just a bug in 10.2.2 from 10.2.1. My machine at work is seeing the same thing as are two buddies of mine. Interestingly it only seems to occur with video podcasts, tv shows, and movies. Not music. Unrelated to AV SW, or incomplete dls, as the files are actually complete. To reproduce just download 10.2.2 and download the Engadget video podcast or a free TV show - then check the location once the download is complete. They still appear in the iTunes library and play, but the files are kept in the download folder.

Note all you have to do to have the files moved by iTunes is to uncheck and recheck Keep iTunes media folder organized as stated above. The problem is that with 10.2.2 you have to do that after every download - it's not sticking.

Apr 26, 2011 10:25 PM in response to SoundForSound

Related thread with people having the same issue:

https://discussions.apple.com/thread/3022168?answerId=15080008022#15080008022

turingtest2

Level 10

272,881 points

Apr 27, 2011 1:53 AM in response to SoundForSound

I manage my library manually, but downloaded video podcasts are still going to the correct location. I'll test out the Engadget video podcast in a test library to see what happens. If I can reproduce the issue I'll add a bug report to the pile...

tt2

jbaxter Author

Level 1

0 points

May 3, 2011 8:38 AM in response to turingtest2

I just sent an email into devbugs@apple.com to see if I can get anyone to pay attention.

May 4, 2011 11:14 AM in response to turingtest2

I've been following this thread for a while with the same issue. After reinstalling several times, I cleared out all the copies I had of the setup file. Downloaded it again last night and now it is workring.

Maybe things have been fixed up?

May 4, 2011 11:51 AM in response to laundry bleach

Unfortunately I still see the issue on multiple machines (work + home) as do other folks I know. I'm running 10.2.2.12. Is that the same as you setup last night? Perhaps they released a minor update to address this. You can get the version number from Help->About.

BTW - Here's yet another thread talking about this same issue:

https://discussions.apple.com/thread/3035922?answerId=15131937022#15131937022

And previously this one also:

https://discussions.apple.com/thread/3022168?answerId=15080008022#15080008022

jbaxter Author

Level 1

0 points

May 4, 2011 12:21 PM in response to laundry bleach

I can give it a try, but I've done the clean uninstall / reinstall so many times it's crazy. Like SoundForSound said, maybe they issues a new minor update? Would be very weird, but worth checking. What version do you see? 10.2.2.12? Or did the increment the last "12" to something new in a silent update?

May 4, 2011 3:27 PM in response to jbaxter

Sorry it took so long to get back to this. The current version number is 10.2.2.14 so it looks like they did change something.

Hope this fixes it for you.

iTunes 10.2.2 no longer organizing library